Airtel Scam and false bill

From: <Collections.KK@in.airtel.com>
Date: Tue, Jun 19, 2012 at 9:43 PM
Subject: Oustanding on your Airtel Landline/Broadband No : 08060234192_kk -RV3
To: talktorohit54@gmail.com
Cc: Collections.v@airtelmail.in



Dear Sir / Madam,

This is to inform you that there is an outstanding of Rs 2467 /- towards
your airtel landline number 08060234192_kk with a/c # 7005388130.

The payment has been not received for the same till date. Hence the case
has been moved to our solicitors and a Lok adalat notice has been initiated
on 28th June 2012 at The Deputy Registrar, Mayo Hall Court Complex near MG
Road Bangalore – 01 on 28th June. Between: 11 am to 4 pm for amicable
settlement of the above mentioned account.

The notice has been dispatched to your billing address. Hence request you
to take the notice and appear in the court on the above mentioned date.

Please ignore the mail if the payment is made.

Note: For any further clarification, feel free to contact:-Ms Meena on
9902496703

Please do not reply on this e-mail for further communication, mark a mail
to Collections.v@airtelmail.in

THANK YOU

BHARTI  AIRTEL  LTD
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My Earlier conversation:
----------------------------

From: rohit sinha <talktorohit54@gmail.com>
Date: Fri, Jun 8, 2012 at 8:05 PM
Subject: Reply to Outstanding on your Landline / Broadband No : 08060234192_kk - R3V
To: collections.v@airtelmail.in


Hello,
Today I received the following mail from the following mail id : Collections.KK@in.airtel.com

Dear Customer,
Airtel Landline No: -08060234192_kk
Account No: - 7005388130
Regarding non payment of bills towards the above said account for a net
outstanding of Rs.2467  which is not paid from past few months. This is to
inform you that payment needs to be made on or before 13/06/12, to avoid
further legal proceeding.
If payment is not made on or before the mentioned date, there will be a
legal letter which will be initiated from Lokadalat.
Please ignore this mail if the payment is made.
For any further clarification, feel free to contact Ms Bhavya on 9902496703
Note: Please do not reply on this e-mail. For further communication, mark a
mail to collections.v@airtelmail.in with your contact detail.
Regards,
Bharti Airtel Ltd.,


I will like to inform you that the bill generated is not correct. I am quoting my earlier mail conversation with the Airtel here

Hello,
I have requested for cancellation of my airtel broadband connection on Feb 20 2012. My landline number is 08042041574
---------Original Message----------
From: talktorohit54@gmail.com
To: 121@in.airtel.com
Cc:
Sent: 20/02/2012 01:19:51 AM
Subject: Regarding Airtel Broadband Connection
Hello,
I am airtel broadband customer from Bangalore India. My telephone number is :
08042041574.
I am having problem with the broadband plan as it has a cap of download (Fair
Usage Policy). I wanted a unlimited plan but got stuck with this one now I want
to withdraw this connection. Please tell me the process to do so.
There was no action taken from your side other than telling me the process for cancellation in mail. Later I got a call from airtel in which I clearly told to disconnect my connection as the billing period is 10th of March and I am contacting you on 20th of Feb so according to 7 days policy it will be well under the current billing cycle.
Even after many days of my instruction to cancel the line the connection was not disconnected. I wrote a mail to you again on March 11 as my billing date has approached and I have requested for cancellation which was not done from your side.

On Sun, Mar 11, 2012 at 5:29 PM, rohit sinha <talktorohit54@gmail.com> wrote:
Hello,
I have requested for the cancellation of the landline and broadband. It has been more than 10 days and it is still active. I request you to cancel the connection as soon as possible. I will also like to say it in advance that I will not pay the bill generated because of the delay from your side. Cancel the connection as soon as possible.
My landline no is : 080 42041574
Name : Rohit Sinha

Since no action was taken from your side on my request I wrote a mail to you again on: March 13th 2012
On Tue, Mar 13, 2012 at 11:00 AM, rohit sinha <talktorohit54@gmail.com> wrote:
I have written many mails for cancellation of my broadband service. I have not received any reply from your side.
Please find my request mail below with this mail and take proper action and reply back to me with updates.
To which I got a this reply

On Wed, Mar 14, 2012 at 9:42 AM, <121@in.airtel.com> wrote:
Dear Customer,
Ref: Email dated 11-03-2012, regarding cancellation of airtel account number 7005388130.
Thank you for writing to airtel and the opportunity to assist you.
We regret the delay in responding to your mail and inconvenience caused to you in this regard.
We are truly disappointed to learn that you have decided to surrender your airtel number. You have been our esteemed customer and we would want you to be a continued member of the airtel family. We would be happy to address any of your concerns regarding this connection.
As per the telephonic conversation we had with you on your mobile number 09738347353, we would like to inform you that your request for cancellation is registered under the reference number 12902014, and same will be addressed by 7 days.
Please be informed that as per process, the rental and services (outgoing and incoming) will be barred for the above mentioned connection end of 7th day from the cancellation request date. However, the full and final settlement will be completed within 45 days.
Although, as per your wish, we have forwarded your request for cancellation, we sincerely hope that you would reconsider your decision and give us an opportunity to continue serving you.
We thank you for having chosen our services and hope that you would reconsider your decision.
Please do write in for any further assistance.

Warm Regards,
Santhosh Kumar
customer care executive
bharti airtel limited.
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To this I instantly replied back with this mail:
---------Original Message----------
From: talktorohit54@gmail.com
To: 121@in.airtel.com
Cc:
Sent: 14/03/2012 10:26:00 AM
Subject: Re: REGARDING AIRTEL BROADBAND CONNECTION [|BAL|Qrc21103121703348248146|
]
Hello,
Thanks for your response.
I will like to point out that I have placed the cancellation request a long
back and it is still active. I am not using it from many days and I want it to
be cancelled as soon as possible. The 7 days processing time should be counted
from the day I requested for the cancellation not from the day when you
acknowledged it. Because there is a difference of more than 10 days and I will
not pay the rent of these days. The bill settlement must be from the date of
cancellation request or with your policy 7 days from my cancellation request.
Thank you
I got this reply from your side:

On Wed, Mar 14, 2012 at 12:10 PM, <121@in.airtel.com> wrote:
Dear Customer,
Ref: Email dated 14-03-2012, concern regarding cancellation for airtel landline 08042041574.
Thank you for writing to airtel.
We would like to confirm that we had already registered a request with reference number 12902014. Our team is working on the same and the request will be resolved by 7 days. However, we have forwarded your concern to our relevant team and our executive will contact you shortly.
We seek your cooperation in this regard.
We thank you for having chosen our services and hope that you would reconsider your decision.
Please do write in for any further assistance.

Warm Regards,
Santhosh G T
customer care executive
bharti airtel limited.

After this mail I received more than 10 to 12 calls on different dates from Airtel asking me to reconsider my decision of cancellation. To all these calls I clearly said that I have already decided to cancel the connection and has requested the same in Feburary and will not pay anything more than 7 day policy of yours. Even clearing it out every time that I want the cancellation as soon as possible and I will not the pay any bill generated for these days due to delay in action and response from your side it is very shameful to say that there was not action form your side. You further delayed it more and more.

Today I get a sms on my cellphone which quoted below
Thank you for being a valued customer of airtel in the past. Kindly make the payment of Rs.2809 towards the outstanding of your airtelfixedline & broadband No.8041520451. You can make payment at your nearest airtel relationship center or drop in a check at any airtel drop boxes. To make online payment log on to www.airtel.in.

I will clearly like to state that I will not pay any bill generated after my first cancellation request. You cannot delay the process of cancellation according to your wish and expect customers to pay hefty bills without any usage. I ask for a new correct bill generation as soon as possible. I will only pay the bill form the 7 days of my initial cancellation request according to the regulations of airtel.
Please do not delay this any more further and cause more tension and problems for me. Don't just write on your websites big lines about customer service please live to those promises.
Expecting a prompt reply



Now for my request of bill adjustment I got the following reply:

Dear Customer,
Ref: Email dated 26-03-2012, concern regarding cancellation for airtel landline number 08042041574.
Thank you for writing to airtel.
We regret the inconvenience caused to you in this regard.
We would like to confirm that we had already registered a request with reference number 12902014. Our team is working on the same and the request will be resolved shortly.
We seek your cooperation in this regard.
Please do write in for any further assistance.

Warm Regards,
Siva
customer care executive
bharti airtel limited.

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=C5C7CA34ADEE10789EFC A729CFD F729CE72A6B90D37ED13556BAD83455B6D6385AB5D8236AA8EF107395FC&refno=Qrc22603121703398458318

After this mail I did not hear anything back from Airtel and today all of the sudden you mail me that the bill is pending and you will take legal action for the delay.

I am again quoting here my earlier reply:

I will clearly like to state that I will not pay any bill generated after my first cancellation request. You cannot delay the process of cancellation according to your wish and expect customers to pay hefty bills without any usage. I ask for a new correct bill generation as soon as possible. I will only pay the bill form the 7 days of my initial cancellation request according to the regulations of airtel.
Please do not delay this any more further and cause more tension and problems for me. Don't just write on your websites big lines about customer service please live to those promises.

You have to look into the matter and take appropriate decision. You cannot directly go ahead sending me mails and calls for the payment of bill without understanding my concerns.
I have a full proof of email conversation which clearly shows when I have requested for the cancellation of connection. You cannot neglect it and ask me to pay any amount as a bill.
As I said I am ready to pay the bill according the correct Airtel policies of disconnection in 7 days from the request.
Furthermore, I am making it clear that I will like to hear from you on my request of generation of correct bill any other calls on my cellphone or emails forcing me to pay the wrong bill will be treated as a harassment and I will be forced to log a complaint against Airtel in consumer court.

I kindly request you to look into this matter and generate a correct bill so that I can make the payment as soon as possible.

Thank you.