Fabio C.:Hi  Ace, My name is  Fabio C..  How can I help you?
Me:Hi, i've been experiencing a problem with my Blaze Fitbit
Fabio C.:I'll be pleased to assist you in regards to your Fitbit Blaze issues.
Me:okay thankyou
Fabio C.:Please let me know how can I help you.
Me:Whenever I attempt to charge it, it just wont charge, nor will it turn on
Me:it jsut starts to heat up
Fabio C.:I'm really sorry to hear about this your're experiencing.
Me:Is there anything that can be done?
Fabio C.:Let me go ahead and help you.
Me:I've tried cleaning the ports
Me:and using another charger
Fabio C.:To do so, may you please confirm the email address associated with the Fitbit account?
Me:rowanyoungAlpha@gmail.com is the email I beleive
Fabio C.:Thank you Ace, bear with me for a couple of minutes while a pull up your information on my system.
Me:Sure
Fabio C.:Thank you.
Fabio C.:Thank you very much for your waiting time.
Me:No problem
Fabio C.:Based on the email address you provided I was unable to find an account associated to this tracker.
Me:eh
Me:try rowanjohnsonalpha@gmail.com
Fabio C.:Do you have an alternative email address?
Me:I think thats the correct one
Me:rowanjohnsonalpha@gmail.com
Fabio C.:Let me go ahead and try with this one.
Fabio C.:Allow me a moment please.
Me:okie
Fabio C.:Thank you very much for the information provided.
Me:No problem
Fabio C.:Upon reviewing my system, I confirmed that your tracker synced for the last time on December 31st, 2017, through a mobile - iOS device.
Me:Yes
Fabio C.:With a battery level of 85%.
Me:Its been doing this in the last week or so
Fabio C.:Well since you mentioned that the tracker heated up after plug it to charging which is abnormal, I would like to move to the next step.
Me:Okay.
Fabio C.:Could you please provide me your country of residence?
Me:united Kindgom
Fabio C.:Thank you for the information. Give a a moment please.
Me:ok
Fabio C.:Thank you.
Fabio C.:Ace, thank you very much for your waiting time.
Me:No problem
Fabio C.:Great news!
Me:Okay! :)
Fabio C.:Since this is not a common issue from our trackers, and I have confirmed your tracker is covered by our warranty.
Fabio C.:I have just sent you an email with your warranty options.
Me:Ah brillaint
Fabio C.:Please be so kind to choose the one that you prefer, and follow instructions in the email.
Me:What are these options?
Me:Like a refund or replacement?
Fabio C.:Replace your tracker you already have or a discount offer.
Me:Ah right
Me:would it require me to return this one?
Fabio C.:Through a purchase to any to any other tracker in our website.
Me:Ah okay
Fabio C.:Actually not.
Me:I havent recieved the email yet
Me:Has it been sent to : rowanjohnsonalpha@gmail.com ?
Fabio C.:The email will be getting right after our chat session end.
Me:Ah okay
Me:So I just fill it out and within a few days a replacement comes/
Me:Or I can get a discounted price?
Fabio C.:Yes actually you can get it replaced it or you can use the discount.
Me:Ah thankyou!