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Jan 9th, 2018
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  1. Fabio C.:Hi Ace, My name is Fabio C.. How can I help you?
  2. Me:Hi, i've been experiencing a problem with my Blaze Fitbit
  3. Fabio C.:I'll be pleased to assist you in regards to your Fitbit Blaze issues.
  4. Me:okay thankyou
  5. Fabio C.:Please let me know how can I help you.
  6. Me:Whenever I attempt to charge it, it just wont charge, nor will it turn on
  7. Me:it jsut starts to heat up
  8. Fabio C.:I'm really sorry to hear about this your're experiencing.
  9. Me:Is there anything that can be done?
  10. Fabio C.:Let me go ahead and help you.
  11. Me:I've tried cleaning the ports
  12. Me:and using another charger
  13. Fabio C.:To do so, may you please confirm the email address associated with the Fitbit account?
  14. Me:[email protected] is the email I beleive
  15. Fabio C.:Thank you Ace, bear with me for a couple of minutes while a pull up your information on my system.
  16. Me:Sure
  17. Fabio C.:Thank you.
  18. Fabio C.:Thank you very much for your waiting time.
  19. Me:No problem
  20. Fabio C.:Based on the email address you provided I was unable to find an account associated to this tracker.
  21. Me:eh
  22. Me:try [email protected]
  23. Fabio C.:Do you have an alternative email address?
  24. Me:I think thats the correct one
  25. Me:[email protected]
  26. Fabio C.:Let me go ahead and try with this one.
  27. Fabio C.:Allow me a moment please.
  28. Me:okie
  29. Fabio C.:Thank you very much for the information provided.
  30. Me:No problem
  31. Fabio C.:Upon reviewing my system, I confirmed that your tracker synced for the last time on December 31st, 2017, through a mobile - iOS device.
  32. Me:Yes
  33. Fabio C.:With a battery level of 85%.
  34. Me:Its been doing this in the last week or so
  35. Fabio C.:Well since you mentioned that the tracker heated up after plug it to charging which is abnormal, I would like to move to the next step.
  36. Me:Okay.
  37. Fabio C.:Could you please provide me your country of residence?
  38. Me:united Kindgom
  39. Fabio C.:Thank you for the information. Give a a moment please.
  40. Me:ok
  41. Fabio C.:Thank you.
  42. Fabio C.:Ace, thank you very much for your waiting time.
  43. Me:No problem
  44. Fabio C.:Great news!
  45. Me:Okay! :)
  46. Fabio C.:Since this is not a common issue from our trackers, and I have confirmed your tracker is covered by our warranty.
  47. Fabio C.:I have just sent you an email with your warranty options.
  48. Me:Ah brillaint
  49. Fabio C.:Please be so kind to choose the one that you prefer, and follow instructions in the email.
  50. Me:What are these options?
  51. Me:Like a refund or replacement?
  52. Fabio C.:Replace your tracker you already have or a discount offer.
  53. Me:Ah right
  54. Me:would it require me to return this one?
  55. Fabio C.:Through a purchase to any to any other tracker in our website.
  56. Me:Ah okay
  57. Fabio C.:Actually not.
  58. Me:I havent recieved the email yet
  59. Me:Has it been sent to : [email protected] ?
  60. Fabio C.:The email will be getting right after our chat session end.
  61. Me:Ah okay
  62. Me:So I just fill it out and within a few days a replacement comes/
  63. Me:Or I can get a discounted price?
  64. Fabio C.:Yes actually you can get it replaced it or you can use the discount.
  65. Me:Ah thankyou!
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