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  1. #----------------------------------------------------------------------------------
  2. # OVERVIEW
  3. #----------------------------------------------------------------------------------
  4.  
  5.  
  6. This investigation is needed to identify how a customer could be inserted into the wrong Sitelock accou
  7. nt. When a customer logs into Sitelock and sees another customers profile, something has gone very wron
  8. g. We have been asked to determine a correct list of customers who have been impacted by this. Sys-ops
  9. did some summary analysis but produced a list with a lot of false positives. We needed to review,edit a
  10. nd correct this initial work and return it to Drew Wilde our product owner.
  11. With Matthew Cash's work creating the unique customer list, the task will turn its attention to how dif
  12. ferent customers on Bluehost and Justhost were assigned the same cust_id and how they ended up with the
  13. same sitelock_id as well.
  14.  
  15. #----------------------------------------------------------------------------------
  16. # Situation Examples
  17. #----------------------------------------------------------------------------------
  18.  
  19. Sitch (either jh or bh)
  20. 0) Somewhere, a JH customer has sitelock
  21. 1) Bh customer creates account
  22. 2) Orders sitelock
  23. 2a) Sitelock sees their id
  24. 2a) Id's across brands are NOT unique
  25. 2b) Sitelock gives them the PREVIOUSLY CREATED sitelock_id
  26. 3) sitelock id created
  27. 4) collision with JH, has same id as someone else
  28. 5) Navigate to page, displays OTHER users info
  29.  
  30.  
  31. #----------------------------------------------------------------------------------
  32. # QUESTIONS
  33. #----------------------------------------------------------------------------------
  34.  
  35. 1) If I found two cross-brand customers with the same id, both sitelock, NOT BH/N,
  36. should they have a collision?
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