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Messaging Assistant | Customer Service
Hi! It's Amazon's messaging assistant again.
So, what can I help you with?
7:19 PM
Gift card already redeemed?
7:19 PM
Messaging Assistant | Customer Service
Let's see. Could you tap the item you're looking for from your recent orders below?
Show all my items
7:19 PM
Messaging Assistant | Customer Service
OK, here's a list of all your recent orders to pick from.
7:19 PM
Can't find my item
7:20 PM
Messaging Assistant | Customer Service
I'm sorry to hear that. Do you want to get help from an associate?
7:20 PM
Ask an associate
7:20 PM
Messaging Assistant | Customer Service
OK, I'll get someone to help you here through chat.
7:20 PM
OK, get help through chat
7:20 PM
Messaging Assistant | Customer Service
Go ahead and type any details you think would help them understand your issue.
7:20 PM
A
ABINAYA HAS JOINED & WILL BE READY TO CHAT IN JUST A MINUTE.
Hey
7:20 PM
Abinaya | Customer Service
Hello, Jacqueline. My name is Abinaya. I'll be happy to help you.
A7:21 PM
Awesome
I just received a amazon giftcard, when I try to redeem it, it says it has already been redeemed. Can you look into this? I'll give you the claim code
7:22 PM
Abinaya | Customer Service
 Could you please provide me the order number?
A7:22 PM
I don't know it
I just have the code
Can you tell when it was redeemed?
Actually here
114-4718581-0367443
7:23 PM
Abinaya | Customer Service
Thanks for the order details.
Let me check for you.
Thanks for your patience.
Upon checking, I see that your gift card is not redeemed.

Would you like to add the balance to your account?
A7:26 PM
yes
7:26 PM
Abinaya | Customer Service
Thanks for confirming.
Could you please confirm me the 16 digit claim code?
A7:27 PM
****-******-*****
7:27 PM
Abinaya | Customer Service
Could you please reconfirm me the 16 digit claim code?
A7:29 PM
****-******-*****
7:30 PM
Abinaya | Customer Service
Just to confirm have you placed this order though your account?
A7:31 PM
No
it was a egift
7:31 PM
Abinaya | Customer Service
I'm so sorry, we are unable to locate this gift card.

I suggest to contact with the account from which the order has been placed.
A7:32 PM
I got the email that it was a egift?
Why can't I redeem it on my account
You told me it was unredeemed
7:33 PM
Abinaya | Customer Service
we are unable to locate this gift card.
A7:33 PM
So I should be able to redeem it
You located it though?
With the order number
7:34 PM
Abinaya | Customer Service
Once if we able to locate the order , we will be able to redeem the gift card.
Could you please copy paste the email you have received?
A7:35 PM
Yes, sec
Amazon.com Logo
Hope you enjoy this Amazon Gift Card!
$50.00
Amazon Gift Card

Apply to your Amazon Account
Don't have an Amazon account?
Sign up to redeem.
Claim Code: ****-******-*****

Once applied to your Amazon account, the entire amount will be added to your gift card balance. Your gift card balance can't be transferred to other accounts, used to buy other gift cards, or, except as required by law, redeemed for cash.
Your gift card balance will be applied automatically to eligible orders during the checkout process and when using 1-Click. If you don’t want to use your gift card balance on your order, you can unselect it as a payment method in checkout.
If you experience any issues using your gift card, you can reference your gift card by providing the following information to Customer Service:
Order Number: 114-4718581-0367443

Amazon.com Logo
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This email message was sent from a notification only address that cannot accept incoming email. Please do not reply to this message.
Sold by ACI Gift Cards LLC., an Amazon company. View Terms and Conditions.
7:35 PM
Abinaya | Customer Service
Thanks for the email address.
Could you please reconfirm me the 16 digit serial number?
A7:38 PM
16?
The code is 14
7:39 PM
Abinaya | Customer Service
Could you please confirm me the Gc digit serial number?
A7:40 PM
****-******-*****
114-4718581-0367443
7:40 PM
Abinaya | Customer Service
Thanks for confirming.
In this case, i request you to email to the escalation-gc@amazon.com the email you have received.
A7:42 PM
good looks
7:46 PM
R
RISHABH HAS JOINED & WILL BE READY TO CHAT IN JUST A MINUTE.
Rishabh | Customer Service
Hi Jacqueline,
R7:48 PM
Hello!
7:48 PM
Rishabh | Customer Service
Just to confirm, Have you sent the info to escalation-gc@amazon.com
?
R7:48 PM
yes
Can you look into this though?
Maybe you can help me
7:49 PM
Rishabh | Customer Service
Sure,
One minute please.
R7:49 PM
would really appreciate it
7:49 PM
Rishabh | Customer Service
Thank you for waiting.
Please help me with the clam code.
R7:50 PM
Okay
7:50 PM
Rishabh | Customer Service
Are we still connected ?
R7:51 PM
Amazon claim code: ****-******-*****
Order Number: 114-4718581-0367443
7:51 PM
Rishabh | Customer Service
Thank you
That claim code provided by you isn't correct.
Please provide me the email address of sender and email address on which you received this gift card.
R7:52 PM
Okay
from email: gc-orders@gc.email.amazon.com
7:54 PM
Rishabh | Customer Service
Jacqueline,
it's incorrect .
R7:54 PM
to email: scarlettnightkik@gmail.com
7:54 PM
Rishabh | Customer Service
Please provide me the email address of the sender(who gifted it to you).
R7:54 PM
sender email is: jeffdewa3@gmail.com
7:55 PM
Rishabh | Customer Service
I am very sorry Jacqueline, It's incorrect .
scarlettnightkik@gmail.com is your email address ?
R7:57 PM
yes
7:58 PM
Rishabh | Customer Service
Do you have any amazon account under this email address ?
R7:58 PM
Don't remember, Can you check?
7:58 PM
Rishabh | Customer Service
Didn't find any Amazon account under this email address.
Also the claim code provided by you is incorrect.
As you are the owner of email address scarlettnightkik@gmail.com, Please create an amazon account through this email address.
R8:01 PM
Can you forward the email to me?
8:01 PM
Rishabh | Customer Service
Once an amazon account get created, we will apply that balance to that account.
Due to security reason we can't forward any emamil.
*email
R8:01 PM
I can forward the email to you
I just want to be able to redeem my giftcard code
8:04 PM
Rishabh | Customer Service
The information provided by you is incorrect so we are unable to do anything .
Also the email address of the gift send which you provided is incorrect.
That gift card was gifted by another email address.
R8:04 PM
can i send you the email that amazon sent me with my giftcard code
8:05 PM
Rishabh | Customer Service
Kindly contact to the person who gifted it to you.
R8:05 PM
The code doesn't work
I'm contacting you to fix the problem?
He never redeemed it
So why isn't working?
8:06 PM
Rishabh | Customer Service
Kindly provide the correct email address of the gift sender ?
R8:06 PM
START TYPING AND SOMEONE WHO KNOWS YOUR ISSUE WILL JOIN AND HELP YOU OUT.