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May 25th, 2018
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  1. Hi Mihail,
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  3. First of all, thank you for purchasing our theme.
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  5. The best option is to explore error log on your server and identify the exact cause (probably memory or script timeout).
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  7. Either way, this needs to be fixed on a server level. Please refer to following info on how to increase memory and script timeout time:
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  9. Memory increase:
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  11. 1. If you have access to your PHP.ini file, change the line in PHP.ini If your line shows 32M try 64M or 128M: memory_limit = 64M ; Maximum amount of memory a script may consume (64MB)
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  13. 2. If you don't have access to PHP.ini try adding this to an .htaccess file: php_value memory_limit 64M
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  15. 3. Try adding this line to your wp-config.php file: Increasing memory allocated to PHP define('WP_MEMORY_LIMIT', '64M');
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  17. Script timeout:
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  19. If you have access to edit your php.ini, it is recommended that you increase the value of max_execution_time to 900 (15 minutes).
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  21. Please let us know of the outcome.
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