List of individuals mentioned
Purchaser – Adam Sabin
Salesman – Randy Pittner
Service Writers – Sergio Rivas and Angel
GSM – Javier Morales
Representative from General Motors - Jawar
GM – George Shire
Dealership Owner – David Simpson

03/15/18 - Requested a quote for a Blue Volt with ACC/DC1/DC2

03/16/18 – Received quote from Randy Pittner for vehicle with said features

03/17/18 (09:15)– Phone call with Randy (approx 25min) letting him know what I was looking for, I stated numerous time, that I want all safety features, at one point Randy asked me if I needed Cross Traffic warning, to which I told him that I was not willing to compromise on any safety features. I told him the only feature I didn't really want was Navigation, as I will be using my phone for that, He stated that he may not be able to find the right car without it, to which I said, okay, if you have to get it, go ahead. I also asked him about ordering a car, since he was finding it difficult to get the right car, he said not to do that, because he didn't know what the rebates would be when the car comes in, and that could change my price, he also stated that he could find me the right car.

03/17/18 – I had 5 more phone calls from Randy that day, telling me he found two cars with the features I wanted, he was waiting on the other dealerships to get back with him to trade for the car. At approx noon, Randy said he got a car, that it had Black Bow-ties, and it was on its way, and would be there in approx 3-4 hours. I let him know I would not be available to come down to look at it until Sunday the 18th

03/18/18 – I came down to purchase the vehicle, numerous times Randy informed me that this car has everything, in fact it was part of his pitch to convince me to buy the extended warranty, he said you have every sensor and electronic that this car can have, if any of these goes bad, it can be very expensive to repair.

03/27/18 – I text messaged Randy as I was inquiring about the cost of adding in and Illuminated Charge Port, no reply was received.

03/29/18 – I dropped by the dealership to inquire about the Charge Port, Randy was there and walked me over to Sergio to schedule an appointment (Tuesday 04/03/18) for the install

04/01/18 – Notice that the driver seat is creaking while driving normally, also noticed that the ACC was not functioning, figured it was driver error, read manual later that night to see about how to initiate the ACC

04/03/18 – Dropped car off for Illuminated Charge Port, and ask service to check the seat. Service installed the port, and was unable to replicate the seat issue. (Quoted 2 hour wait, took more then 4 hours) Picked up the car, noticed the front parking sensors giving a false reading while leaving the lot, figured it was water from rinse of car.

04/04/18-04/06/18 – Noticed the parking sensors giving false reading several times, also noticed that no matter what I try the ACC will not work.

04/06/18 - At approx 14:30 the parking sensors go off 30-40 times in approx 10 minutes. Drive straight to dealership and drop off with 3 issues, I take Peter for a ride in the car to replicate the seat issue, he confirms the sound issue. As Sergio is writing me up for the service, I asked him to check the build sheet, he informs me that the ACC is not listed. I asked him who should I talk to in order to resolve this issue, he said a sales manager. I asked him to get me one, and he asked me to let him take the car first, to double check that the feature was missing before I talk to a sales manager. It was around 16:00 so Sergio said they would bring the car in ASAP on Saturday at 08:00.

04/07/18 – Randy calls me at approx 10:30, I texted him that I would call him on my break at 11:30. At 11:30 I called Randy, and explained my issue, he stated that he was confused by the issue at first as we had never specifically talked about ACC, but as he went through my file, he noticed that the first build sheet he had sent me had ACC, but that it was such an obscure feature and that less then 2% of the volts have it. That there was a miscommunication, and that they want to take care of there customers, and that he wanted to make sure that I didn't feel like I was being abandoned or stuck on an island alone. I went over the fact that I was very clear that I wanted every safety feature and that this system (ACC) also controls the high speed breaking, and that that is definitely a safety feature, as well as how he told me numerous times that this car has everything, and that if he had told me that it didn't have ACC, I would have said no, and to find a different car or order it. He also stated that he would need to get with the Sales Managers to see what can be done for the issue. He said I would received a call on Monday from Clay or Javier. I let Randy know, that my expectation was that, if they can add the feature in, that was acceptable, if not I expect a replacement vehicle. I asked Randy if I could pick my car up, since I had a long drive on Sunday, and he said, of course, that's why you bought it.

04/07/18 (16:00) – Got a ride to the dealership, to pick up my car, ask Angel for my car, he tells me that they have not touched it yet. I explain my issues, he says it would be best if I left the car with him, and got me a loaner car. He told me they would get to it first thing on Monday. (Loaner was an Chevy Equinox, the did not have any electric or high efficiency vehicle for loan)

04/09/18 – I don't hear anything, so I text Randy that I am off work at 14:30 if his managers want to call me then. He replies that he passed the info along, but was told there may not be a resolution that quickly, that the GM and GSM must discuss and look at the issue as a whole to see what they can do. It will happen soon, but he didn't want me to be expecting the call when it may not happen that quickly. I also asked Randy if the dealership has an electric loaner, and I do not normally have to use gas, I am setup to charge everywhere I go, I was informed that that was a service question.

04/09/18 (14:30) – Call the service department for a status update, was told they would call me at 16:00, I never received a call. I also asked about an electric or hybrid loaner, was told that they didn't have one.

04/10/18 (15:30) – I drive down to the dealership as I have not received any information about my car, or the issue with the ACC. I go to service first, and Angel tells me that they couldn't replicate any of the issues with the seat or parking sensors. (They had my car for 4.5 days and didn't touch it.) I informed him that I drove with the service tech on Friday, and he could hear the seat issue. Angel called the tech and was told that the tech couldn't determine if it was upper or lower seat, so they needed me to come down to replicate it again. I asked him about the sensor issue, and they were unable to replicate it. Unfortunately I was unable to replicate the seat issue at this time, but as we were attempting to do so, the parking sensors started to give false readings. Peter got the OBD2 reader on it, and flagged it as a bad LFC sensor. I left the car there to have the sensor issue fixed.

I went in to talk to Randy who was in, and Javier, while waiting for Javier, Randy informed me that it would cost the dealership between 15-20k to take the car back. Randy also stated that he made sure to report to his managers that this was in no way my fault. When Javier came in, Randy explained that the reason I had not returned the car earlier was that I was doing my due diligence by reading the manual and  trying to figure out if it was user error. Javier came in and offered to make my first payment. I let him know that that was not acceptable and I expected them to add the feature, which he said was not possible, or replace the car. He stated they couldn't do that as the car is now plated and due to the way electric vehicle rebates work they would not be able to return the car. I informed him that I felt Bait and Switched, he stated that they are legally protected from that, as they have a clause in all emails. I told him that just because he is protected, does not make it right. I was above board on all my requirements and ultimately I was miss led by his salesman, and that he is responsible for his employees. I even pointed out to him, that I was willing to pay for all the features, at no point did I hassle Randy about price, nor did I insist on a lower price, and that I don't understand why I didn't get the car I asked for. Javier also stated that if I had brought the car in the next day (03/19/18) to address the issue, they could have taken it back as it wouldn't have been registered then. I explained to him that I was not aware the feature was missing at that point, and that I did bring it in as soon as I realized there was an issue. I asked him why doesn't he just make this car a loaner since they don't have an electric/high efficiency loaner, his response was that they would not get the rebates then. I asked him what else he was willing to offer, he asked me what I was wanting, I reiterated the request to add the feature or replace the car, he refused. I then said, write me a check for 5k, and I will leave. He declined, I declined his offer. I informed him that I was going to contact GM, he stated that they couldn't do anything for me. As I was leaving I asked him about the seat issue, and asked what my recourse is if the seat creak doesn't go away, he said if it happens again, that the car would be a lemon and GM would take care of it.

04/10/18 (Later in the evening) – I sent in a request to speak to Mr. Simpson via the online help chat, they offered to get me the internet manager, I requested to speak to the owner instead, I was told they would pass the word along.

04/11/18 (Morning) – I contacted GM, and filed a case (8-4076605580) was told that they would contact me within 1-2 days

04/11/18 – Angel texted me to let me know the sensor was in stock and that he needed to get it painted which would take 1-2 days.

04/12/18 – Angel texted me to tell me that he still had not received the sensor from the paint shop yet.

04/13/18 (10:30) – I received a call from Jawar with GM, reviewing my issues, and told him that I expect the dealer to do the right thing, he informed me he would contact the dealer to discuss the issues.

04/13/18 (10:45) – I texted Randy to ask if he could see if my request to take to Mr. Simpson had been conveyed. He replied a few hours later that the GM and GSM were aware of my request and would be contacting me shortly, that he didn't know if Mr. Simpson was on vacation or where he was.

04/13/18 – Angel texted me to let me know the sensor was installed and the car was being washed, and would be ready for pickup shortly. I informed him that I was waiting for a call from the GM and GSM to discuss the issue, and that I would likely not pick it up till after Monday. He informed me that that was alright, but that I would need to return the loaner car, as if I didn't return it by Monday I would start to be charged for its rental.

04/15/18 (08:00) – Returned loaner car, showed the warning sign and informed the cashier that the vehicle was not running properly (no power when applying the throttle at a stop light, nearly stalled 3 times, in the last 3 days, and service sensor system warning)

04/15/18 (11:15) – I texted Randy to inquire when I could expect to hear from the GM and GSM, was told that he would ask them to contact me as soon as possible.

04/17/18 (09:30) – Emailed David Simpson to arrange a call or meeting to discuss this issue, Mr. Simpson forwarded my inquiry to 7 other individuals and to see if they could resolve the issue without me having to meet him or the GM.

04/18/18 – Received a call from Jawar from GM, who informed me that according to the dealerships reply to him on the 16th they could not replicate any of my issues, my reply was that that information was not correct as they had already notified me on the 13th that the parking sensor had been replaced and I could pickup the car. Jawar then said that he could not help with the sales issue, that that would be something I would have to talk to the dealership about.

04/19/18 (11:30) – Emailed David Simpson to advise him that I have not received any contact from the dealership since our last exchange, requested a meeting with him. He referred me to the GM George Shire.

04/20/18 (09:30) – Received a text from Randy, notifying me that the GM George Shire, would be contacting me today to schedule a meeting. I did not received any calls/texts/emails from him.

04/21/18 (09:15) – I texted Randy, asking if I would hear from the GM today, he stated that he was told to send me the previous message and that he would find out what happened when he got to work. I did not receive another reply.

04/22/18 (10:00) – Drove down to the dealership, Randy was surprised to see me, asked why I was there, I  told him that I had not received an update from him, he took me over to the GSM Javier, who told me that the GM George was very busy and did not get a chance to contact me, and that he would do so soon. He also stated that it is still their position to refuse to take the car back.