REL 133 Week 3 DQs and Summary

  This archive file of MGT 420 Final Exam shows the solutions to the following problems: 1) __________ refers to the propensity for a product to perform consistently over its useful life.
2) Like engineers, operations managers are very concerned about product and process design. However, rather than focusing on only the technical aspects of those activities, operations concentrates on the __________ of these activities.
3) __________ refers to the efficiency with which a product achieves its intended purpose.
4) Which type of power is derived from the possession of special knowledge (or the assumption that a person has special knowledge)?
5) __________ is the process by which a leader influences a group to move toward the attainment of superordinate goals.
6) __________ goals are those goals that pertain to achieving a higher end that benefits not just the individual, but the group.
7) __________ is concerned with monitoring process capability and process stability.
8) Business cases, process mapping, voice of the customer, change management, and problem/objective statements are used in the ______ Six Sigma process.
9) A firm
Business - Management
 1) __________ refers to the propensity for a product to perform consistently over its useful life.

 A.  Conformance

 B.  Serviceability

 C.  Reliability

 D.  Durability

 E.  Perceived quality

 2) Like engineers, operations managers are very concerned about product and process design. However, rather than focusing on only the technical aspects of those activities, operations concentrates on the __________ of these activities.

 A.  Economics

 B.  Marketing

 C.  Staffing

 D.  Financing

 E.  Management

 3) __________ refers to the efficiency with which a product achieves its intended purpose.

 A.  Performance

 B.  Serviceability

 C.  Conformance

 D.  Features

 E.  Reliability

 4) Which type of power is derived from the possession of special knowledge (or the assumption that a person has special knowledge)?

 A.  Power of expertise

 B.  Legitimate power

 C.  Referent power

 D.  Reward power

 E.  Coercive power

 5) __________ is the process by which a leader influences a group to move toward the attainment of superordinate goals.

 A.  Leadership

 B.  Controlling

 C.  Organizing

 D.  Empowerment

 E.  Planning

 6) __________ goals are those goals that pertain to achieving a higher end that benefits not just the individual, but the group.

 A.  Substantive

 B.  Hierarchical

 C.  Superordinate

 D.  Deterministic

 E.  Empowerment-related

 7) __________ is concerned with monitoring process capability and process stability.

 A.  Reengineering

 B.  Life testing

 C.  Concurrent engineering

 D.  Statistical process control

 E.  Redundancy testing

 8) Business cases, process mapping, voice of the customer, change management, and problem/objective statements are used in the ______ Six Sigma process.

 A.  defining

 B.  controlling

 C.  improving

 D.  measuring

 E.  analyzing

 9) A firm’s understanding of the customers, their needs, and their wants is referred to as:

 A.  customer culture

 B.  closeness to customers

 C.  cultural richness

 D.  customer conformance

 E.  internal customer perspective

 10) The three aspe

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