{
  "start": 0,
  "questions": [
    {
      "type": "scale",
      "qn": "How likely are you to recommend our service to an acquaintance?",
      "range": "1-10",
      "action": [
        1,
        1,
        1,
        1,
        1,
        1,
        2,
        2,
        2,
        2
      ]
    },
    {
      "type": "mcsa",
      "qn": "Sorry to hear that. What was it that disappointed you?",
      "options": [
        [
          "Didn't deliver car on time",
          8
        ],
        [
          "Cost",
          5
        ],
        [
          "Interaction",
          4
        ],
        [
          "Attendant staff was unable to assist",
          6
        ],
        [
          "Work not done satisfactorily",
          7
        ],
        [
          "Other",
          3
        ]
      ]
    },
    {
      "type": "msg",
      "qn": "Thank you for your feedback"
    },
    {
      "type": "text",
      "qn": "Please tell us what happened",
      "action": 2
    },
    {
      "type": "mcsa",
      "qn": "We're sorry to hear that. Please tell us more.",
      "options": [
        [
          "Appointment availability when making a booking",
          2
        ],
        [
          "Lack of cleanliness at the Workshop and lounge amenities",
          2
        ]
      ]
    },
    {
      "type": "mcsa",
      "qn": "We're surprised to hear that. How?",
      "options": [
        [
          "Bill higher than estimate",
          2
        ],
        [
          "Local garage is cheaper",
          2
        ],
        [
          "Extra work done without permission",
          2
        ],
        [
          "Competitor offers discount",
          2
        ]
      ]
    },
    {
      "type": "mcsa",
      "qn": "Can you elaborate?",
      "options": [
        [
          "Seemed untrained",
          2
        ],
        [
          "Was in a rush",
          2
        ],
        [
          "Did not explain the job card properly",
          2
        ],
        [
          "Communiaction was bad",
          2
        ]
      ]
    },
    {
      "type": "mcsa",
      "qn": "We're sorry. So you mean that",
      "options": [
        [
          "Forgot to do something",
          2
        ],
        [
          "Car was returned unclean",
          2
        ],
        [
          "Tried, but were unable to fix the issues",
          2
        ]
      ]
    },
    {
      "type": "mcsa",
      "qn": "What caused the delay?",
      "options": [
        [
          "I was told delivery will be delayed",
          2
        ],
        [
          "Billing took too long",
          2
        ],
        [
          "Car was not ready when I reached",
          2
        ],
        [
          "Car drop was late",
          2
        ],
        [
          "Waiting time at reception",
          2
        ]
      ]
    }
  ]
}