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  1. EtreCheck version: 5.0.2 (5015)
  2. Report generated: 2018-11-15 09:07:08
  3. Download EtreCheck from https://etrecheck.com
  4. Runtime: 3:10
  5. Performance: Good
  6. Sandbox: Enabled
  7. Full drive access: Disabled
  8.  
  9.  
  10. Problem: Computer is too slow
  11. Description:
  12. PC seems to run a high load all the time and has long delays after keypress to response.
  13.  
  14. Major Issues: None
  15.  
  16. Minor Issues:
  17. These issues do not need immediate attention but they may indicate future problems.
  18. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.
  19. Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance.
  20. 32-bit Apps - This machine has 32-bits apps that may have problems in the future.
  21.  
  22. Hardware Information:
  23. MacBook Air (13-inch, 2013 - 2014)
  24. MacBook Air Model: MacBookAir6,2
  25. 1 1.4 GHz Intel Core i5 (i5-4260U) CPU: 2-core
  26. 4 RAM - Not upgradeable
  27. BANK 0/DIMM0 - 2 GB DDR3 1600 ok
  28. BANK 1/DIMM0 - 2 GB DDR3 1600 ok
  29. Battery: Health = Normal - Cycle count = 440
  30.  
  31. Video Information:
  32. Intel HD Graphics 5000 - VRAM: 1536 MB
  33. Color LCD 1440 x 900
  34.  
  35. Drives:
  36. disk0 - APPLE SSD SD0128F 121.33 GB (Solid State - TRIM: Yes)
  37. Internal PCI 5.0 GT/s x2 Serial ATA
  38. disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
  39. disk0s2 [APFS Container] 120.47 GB
  40. disk1 [APFS Virtual drive] 120.47 GB (Shared by 4 volumes)
  41. disk1s1 - Macintosh HD (APFS) (Shared - 94.59 GB used)
  42. disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)
  43. disk1s3 - Recovery (APFS) [Recovery] (Shared)
  44. disk1s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used)
  45.  
  46. Mounted Volumes:
  47. disk1s1 - Macintosh HD 120.47 GB (21.97 GB free)
  48. APFS
  49. Mount point: /
  50. Encrypted
  51.  
  52. disk1s4 - VM [APFS VM] (Shared - 3.22 GB used)
  53. APFS
  54. Mount point: /private/var/vm
  55.  
  56. Network:
  57. Interface en5: AX88772A
  58. Interface en4: iPad
  59. Interface en0: Wi-Fi
  60. 802.11 a/b/g/n/ac
  61. Interface en3: iPhone
  62. Interface en2: Bluetooth PAN
  63. Interface bridge0: Thunderbolt Bridge
  64.  
  65. System Software:
  66. macOS Mojave 10.14.1 (18B75)
  67. Time since boot: Less than an hour
  68.  
  69. Security:
  70. System Status
  71. Gatekeeper Enabled
  72. System Integrity Protection Enabled
  73.  
  74. Unsigned Files:
  75. Launchd: ~/Library/LaunchAgents/com.logmein.GoToMeeting.G2MUpdate.plist
  76. Executable: ~/Library/Application Support/LogMeInInc/GoToMeeting/G2MUpdate
  77. Details: Exact match found in the whitelist - probably OK
  78. Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
  79. Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
  80. Details: Exact match found in the whitelist - probably OK
  81. Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist
  82. Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
  83. Details: Exact match found in the whitelist - probably OK
  84. Launchd: ~/Library/LaunchAgents/com.citrixonline.GoToMeeting.G2MUpdate.plist
  85. Executable: ~/Library/Application Support/CitrixOnline/GoToMeeting/G2MUpdate
  86. Details: Exact match found in the whitelist - probably OK
  87. Launchd: ~/Library/LaunchAgents/com.spotify.webhelper.plist
  88. Executable: ~/Library/Application Support/Spotify/SpotifyWebHelper
  89. Details: Exact match found in the whitelist - probably OK
  90. Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
  91. Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
  92. Details: Exact match found in the whitelist - probably OK
  93. Launchd: /Library/LaunchDaemons/org.macosforge.xquartz.privileged_startx.plist
  94. Executable: /opt/X11/lib/X11/xinit/privileged_startx -d /opt/X11/lib/X11/xinit/privileged_startx.d
  95. Details: Exact match found in the whitelist - probably OK
  96. Launchd: /Library/LaunchDaemons/org.virtualbox.startup.plist
  97. Executable: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart
  98. Details: Exact match found in the whitelist - probably OK
  99. Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
  100. Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
  101. Details: Exact match found in the whitelist - probably OK
  102. Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist
  103. Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
  104. Details: Exact match found in the whitelist - probably OK
  105. Launchd: /Library/LaunchAgents/org.macosforge.xquartz.startx.plist
  106. Executable: /opt/X11/lib/X11/xinit/launchd_startx /opt/X11/bin/startx -- /opt/X11/bin/Xquartz
  107. Details: Exact match found in the whitelist - probably OK
  108.  
  109.  
  110. 32-bit Applications:
  111. 15 32-bit apps
  112.  
  113. Kernel Extensions:
  114. /Library/Application Support/VirtualBox
  115. VBoxDrv.kext (5.1.18)
  116. VBoxNetAdp.kext (5.1.18)
  117. VBoxNetFlt.kext (5.1.18)
  118. VBoxUSB.kext (5.1.18)
  119.  
  120. System Launch Agents:
  121. [Not Loaded] 17 Apple tasks
  122. [Loaded] 189 Apple tasks
  123. [Running] 93 Apple tasks
  124.  
  125. System Launch Daemons:
  126. [Not Loaded] 41 Apple tasks
  127. [Loaded] 204 Apple tasks
  128. [Running] 91 Apple tasks
  129. [Other] One Apple task
  130.  
  131. Launch Agents:
  132. [Not Loaded] com.oracle.java.Java-Updater.plist (? f32394cc - installed 2018-10-06)
  133. [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-11-15)
  134. [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2018-11-15)
  135. [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2018-02-14)
  136. [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-09)
  137. [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2015-08-31)
  138. [Loaded] org.macosforge.xquartz.startx.plist (? d225a7da - installed 2014-08-11)
  139. [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-11-15)
  140.  
  141. Launch Daemons:
  142. [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-10-30)
  143. [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2015-11-19)
  144. [Loaded] org.macosforge.xquartz.privileged_startx.plist (? 65395f14 - installed 2014-08-11)
  145. [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-14)
  146. [Not Loaded] org.virtualbox.startup.plist (? 700b9385 - installed 2017-04-06)
  147. [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2018-07-09)
  148. [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-11-15)
  149. [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-11-15)
  150. [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-10-06)
  151. [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-08-17)
  152. [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-14)
  153.  
  154. User Launch Agents:
  155. [Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2014-12-20)
  156. [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-10-24)
  157. [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (? 0 - installed 2018-05-22)
  158. [Loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (? 0 - installed 2018-01-30)
  159. [Running] com.spotify.webhelper.plist (? 0 - installed 2018-11-15)
  160.  
  161. User Login Items:
  162. Dropbox.app (Dropbox, Inc. - installed 2018-11-07)
  163. (/Applications/Dropbox.app)
  164. Google Chrome.app (Google, Inc. - installed 2018-11-12)
  165. (/Applications/Google Chrome.app)
  166. iTunesHelper.app (Apple - installed 2018-10-24)
  167. (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
  168.  
  169. Internet Plug-ins:
  170. AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (installed 2015-08-31)
  171. FlashPlayer-10.6: 31.0.0.148 (installed 2018-11-14)
  172. QuickTime Plugin: 7.7.3 (installed 2018-10-24)
  173. AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-10-30)
  174. AdobePDFViewer: 19.008.20080 (installed 2018-10-30)
  175. Flash Player: 31.0.0.148 (installed 2018-11-14)
  176. SharePointBrowserPlugin: 14.7.2 (installed 2017-03-25)
  177. Silverlight: 5.1.30514.0 (installed 2015-03-11)
  178. JavaAppletPlugin: Java 8 Update 191 build 12 (installed 2018-11-15)
  179.  
  180. Safari Extensions:
  181. 1Password Safari Extension Companion - App Store (installed 2018-03-17)
  182.  
  183. 3rd Party Preference Panes:
  184. Flash Player (installed 2018-10-30)
  185. Java (installed 2018-10-29)
  186.  
  187. Time Machine:
  188. Time Machine information not available without Full Drive Access.
  189.  
  190. Performance:
  191. System Load: 5.68 (1 min ago) 32.63 (5 min ago) 46.65 (15 min ago)
  192. Nominal I/O speed: 20.11 MB/s
  193. File system: 49.13 seconds
  194. Write speed: 199 MB/s
  195. Read speed: 421 MB/s
  196.  
  197. CPU Usage:
  198. Type Overall Individual cores
  199. System 22 % 28 % 17 % 26 % 17 %
  200. User 26 % 31 % 23 % 30 % 22 %
  201. Idle 52 % 40 % 61 % 44 % 62 %
  202.  
  203. Top Processes by CPU:
  204. Process (count) Source CPU Location
  205. Other processes ? 134.15 %
  206. cloudphotosd Apple 17.98 %
  207. photolibraryd Apple 16.02 %
  208. EtreCheck App Store 11.29 %
  209. ScopedBookmarkAgent Apple 4.38 %
  210.  
  211. Top Processes by Memory:
  212. Process (count) Source RAM usage Location
  213. EtreCheck App Store 397 MB
  214. Google Chrome Google, Inc. 105 MB
  215. Google Chrome Helper Google, Inc. 27 MB
  216. Dropbox Dropbox, Inc. 23 MB
  217. helpd Apple 21 MB
  218.  
  219. Top Processes by Network Use:
  220. Process Source Input Output Location
  221. helpd Apple 645 KB 2 KB
  222. Dropbox Dropbox, Inc. 76 KB 332 KB
  223. mDNSResponder Apple 343 KB 51 KB
  224. apsd Apple 11 KB 18 KB
  225. netbiosd Apple 10 KB 3 KB
  226.  
  227. Virtual Memory Information:
  228. Available RAM 703 MB
  229. Free RAM 14 MB
  230. Used RAM 3.31 GB
  231. Cached files 689 MB
  232. Swap Used 1.24 GB
  233.  
  234. Software Installs (past 30 days):
  235. Name Version Install Date
  236. Java 8 Update 191 2018-10-29
  237. Adobe Acrobat Reader DC (19.008.20080) 2018-10-30
  238. Gatekeeper Configuration Data 156 2018-11-01
  239. Safari 12.0.1 2018-11-01
  240. OneDrive 18.175.0826 2018-11-06
  241. Keynote 8.0 2018-11-12
  242. Pages 7.0 2018-11-12
  243. Numbers 5.0 2018-11-12
  244. Adobe Flash Player 2018-11-14
  245. Security Update 2018-002 10.13.6 2018-11-14
  246. Microsoft AutoUpdate 2018-11-15
  247. Microsoft Outlook for Mac 2018-11-15
  248. Microsoft OneNote for Mac 2018-11-15
  249. Microsoft PowerPoint for Mac 2018-11-15
  250. Microsoft Word for Mac 2018-11-15
  251. Microsoft Excel for Mac 2018-11-15
  252. EtreCheck 5.0.2 2018-11-15
  253.  
  254. Diagnostics Information (past 7 days):
  255. Directory /Library/Logs/DiagnosticReports is not accessible without Full Drive Access.
  256.  
  257. End of report
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