NEW NEW

***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
Time Started:
Time Ended:
Phone Extension:461246
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

Brief Description of Issue :

History:

Did the customer run the setup? Yes/ No
If yes, how did the customer proceeded with setup? <QSG/BBS/LSW App>
Is there an error during setup? Yes/ No
Exact Error Message Received: <Enter N/A if not applicable/relevant>
Which part of the set-up was the error received?
If customer did not run the setup, why?

Relevant Network Info:
Number of Nodes on the Network:

Serial Numbers/Firmware(s) version.:
Node 1:
Node 2: na
Node 3: na

Manufactured Date:
Warranty Exp Date:

Linksys app installed: [Yes/ No], If yes, version:
Velop firmware updated: [Yes/ No], current version:

ISP:
Modem:na
Speed:na

TROUBLESHOOTING STEPS:
============================================



============================================

Was Velop Web UI used to troubleshoot?[Yes/ No]
Channel Finder used:[Yes/ No], If Channel Finder was used, include the technical details.
Alert related to the device or the issue: na
KB Article used for fixing the customer's issue: na
If for RMA, serial number of defective node/nodes: na
RMA Approver’s Name and Badge ID: na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
Time Started:
Time Ended:
Phone Extension:461246
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

Brief Description of Issue :

History:

Did the customer run the setup? Yes/ No
If yes, how did the customer proceeded with setup? <QSG/BBS/LSW App>
Is there an error during setup? Yes/ No
Exact Error Message Received: <Enter N/A if not applicable/relevant>
Which part of the set-up was the error received?
If customer did not run the setup, why?

Relevant Network Info:
Number of Nodes on the Network:

Serial Numbers/Firmware(s) version.:
Node 1:
Node 2: na
Node 3: na

Manufactured Date:
Warranty Exp Date:

Linksys app installed: [Yes/ No], If yes, version:
Velop firmware updated: [Yes/ No], current version:

ISP:
Modem:na
Speed:na

TROUBLESHOOTING STEPS:
============================================



============================================

Was Velop Web UI used to troubleshoot?[Yes/ No]
Channel Finder used:[Yes/ No], If Channel Finder was used, include the technical details.
Alert related to the device or the issue: na
KB Article used for fixing the customer's issue: na
If for RMA, serial number of defective node/nodes: na
RMA Approver’s Name and Badge ID: na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
Time Started:
Time Ended:
Phone Extension:461246
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

Brief Description of Issue :

History:

Did the customer run the setup? Yes/ No
If yes, how did the customer proceeded with setup? <QSG/BBS/LSW App>
Is there an error during setup? Yes/ No
Exact Error Message Received: <Enter N/A if not applicable/relevant>
Which part of the set-up was the error received?
If customer did not run the setup, why?

Relevant Network Info:
Number of Nodes on the Network:

Serial Numbers/Firmware(s) version.:
Node 1:
Node 2: na
Node 3: na

Manufactured Date:
Warranty Exp Date:

Linksys app installed: [Yes/ No], If yes, version:
Velop firmware updated: [Yes/ No], current version:

ISP:
Modem:na
Speed:na

TROUBLESHOOTING STEPS:
============================================



============================================

Was Velop Web UI used to troubleshoot?[Yes/ No]
Channel Finder used:[Yes/ No], If Channel Finder was used, include the technical details.
Alert related to the device or the issue: na
KB Article used for fixing the customer's issue: na
If for RMA, serial number of defective node/nodes: na
RMA Approver’s Name and Badge ID: na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
Time Started:
Time Ended:
Phone Extension:461246
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

Brief Description of Issue :

History:

Did the customer run the setup? Yes/ No
If yes, how did the customer proceeded with setup? <QSG/BBS/LSW App>
Is there an error during setup? Yes/ No
Exact Error Message Received: <Enter N/A if not applicable/relevant>
Which part of the set-up was the error received?
If customer did not run the setup, why?

Relevant Network Info:
Number of Nodes on the Network:

Serial Numbers/Firmware(s) version.:
Node 1:
Node 2: na
Node 3: na

Manufactured Date:
Warranty Exp Date:

Linksys app installed: [Yes/ No], If yes, version:
Velop firmware updated: [Yes/ No], current version:

ISP:
Modem:na
Speed:na

TROUBLESHOOTING STEPS:
============================================



============================================

Was Velop Web UI used to troubleshoot?[Yes/ No]
Channel Finder used:[Yes/ No], If Channel Finder was used, include the technical details.
Alert related to the device or the issue: na
KB Article used for fixing the customer's issue: na
If for RMA, serial number of defective node/nodes: na
RMA Approver’s Name and Badge ID: na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
Time Started:
Time Ended:
Phone Extension:461246
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

Brief Description of Issue :

History:

Did the customer run the setup? Yes/ No
If yes, how did the customer proceeded with setup? <QSG/BBS/LSW App>
Is there an error during setup? Yes/ No
Exact Error Message Received: <Enter N/A if not applicable/relevant>
Which part of the set-up was the error received?
If customer did not run the setup, why?

Relevant Network Info:
Number of Nodes on the Network:

Serial Numbers/Firmware(s) version.:
Node 1:
Node 2: na
Node 3: na

Manufactured Date:
Warranty Exp Date:

Linksys app installed: [Yes/ No], If yes, version:
Velop firmware updated: [Yes/ No], current version:

ISP:
Modem:na
Speed:na

TROUBLESHOOTING STEPS:
============================================



============================================

Was Velop Web UI used to troubleshoot?[Yes/ No]
Channel Finder used:[Yes/ No], If Channel Finder was used, include the technical details.
Alert related to the device or the issue: na
KB Article used for fixing the customer's issue: na
If for RMA, serial number of defective node/nodes: na
RMA Approver’s Name and Badge ID: na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
Time Started:
Time Ended:
Phone Extension:461246
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

Brief Description of Issue :

History:

Did the customer run the setup? Yes/ No
If yes, how did the customer proceeded with setup? <QSG/BBS/LSW App>
Is there an error during setup? Yes/ No
Exact Error Message Received: <Enter N/A if not applicable/relevant>
Which part of the set-up was the error received?
If customer did not run the setup, why?

Relevant Network Info:
Number of Nodes on the Network:

Serial Numbers/Firmware(s) version.:
Node 1:
Node 2: na
Node 3: na

Manufactured Date:
Warranty Exp Date:

Linksys app installed: [Yes/ No], If yes, version:
Velop firmware updated: [Yes/ No], current version:

ISP:
Modem:na
Speed:na

TROUBLESHOOTING STEPS:
============================================



============================================

Was Velop Web UI used to troubleshoot?[Yes/ No]
Channel Finder used:[Yes/ No], If Channel Finder was used, include the technical details.
Alert related to the device or the issue: na
KB Article used for fixing the customer's issue: na
If for RMA, serial number of defective node/nodes: na
RMA Approver’s Name and Badge ID: na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
Time Started:
Time Ended:
Phone Extension:461246
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

Brief Description of Issue :

History:

Did the customer run the setup? Yes/ No
If yes, how did the customer proceeded with setup? <QSG/BBS/LSW App>
Is there an error during setup? Yes/ No
Exact Error Message Received: <Enter N/A if not applicable/relevant>
Which part of the set-up was the error received?
If customer did not run the setup, why?

Relevant Network Info:
Number of Nodes on the Network:

Serial Numbers/Firmware(s) version.:
Node 1:
Node 2: na
Node 3: na

Manufactured Date:
Warranty Exp Date:

Linksys app installed: [Yes/ No], If yes, version:
Velop firmware updated: [Yes/ No], current version:

ISP:
Modem:na
Speed:na

TROUBLESHOOTING STEPS:
============================================



============================================

Was Velop Web UI used to troubleshoot?[Yes/ No]
Channel Finder used:[Yes/ No], If Channel Finder was used, include the technical details.
Alert related to the device or the issue: na
KB Article used for fixing the customer's issue: na
If for RMA, serial number of defective node/nodes: na
RMA Approver’s Name and Badge ID: na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
Time Started:
Time Ended:
Phone Extension:461246
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

Brief Description of Issue :

History:

Did the customer run the setup? Yes/ No
If yes, how did the customer proceeded with setup? <QSG/BBS/LSW App>
Is there an error during setup? Yes/ No
Exact Error Message Received: <Enter N/A if not applicable/relevant>
Which part of the set-up was the error received?
If customer did not run the setup, why?

Relevant Network Info:
Number of Nodes on the Network:

Serial Numbers/Firmware(s) version.:
Node 1:
Node 2: na
Node 3: na

Manufactured Date:
Warranty Exp Date:

Linksys app installed: [Yes/ No], If yes, version:
Velop firmware updated: [Yes/ No], current version:

ISP:
Modem:na
Speed:na

TROUBLESHOOTING STEPS:
============================================



============================================

Was Velop Web UI used to troubleshoot?[Yes/ No]
Channel Finder used:[Yes/ No], If Channel Finder was used, include the technical details.
Alert related to the device or the issue: na
KB Article used for fixing the customer's issue: na
If for RMA, serial number of defective node/nodes: na
RMA Approver’s Name and Badge ID: na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
Time Started:
Time Ended:
Phone Extension:461246
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

Brief Description of Issue :

History:

Did the customer run the setup? Yes/ No
If yes, how did the customer proceeded with setup? <QSG/BBS/LSW App>
Is there an error during setup? Yes/ No
Exact Error Message Received: <Enter N/A if not applicable/relevant>
Which part of the set-up was the error received?
If customer did not run the setup, why?

Relevant Network Info:
Number of Nodes on the Network:

Serial Numbers/Firmware(s) version.:
Node 1:
Node 2: na
Node 3: na

Manufactured Date:
Warranty Exp Date:

Linksys app installed: [Yes/ No], If yes, version:
Velop firmware updated: [Yes/ No], current version:

ISP:
Modem:na
Speed:na

TROUBLESHOOTING STEPS:
============================================



============================================

Was Velop Web UI used to troubleshoot?[Yes/ No]
Channel Finder used:[Yes/ No], If Channel Finder was used, include the technical details.
Alert related to the device or the issue: na
KB Article used for fixing the customer's issue: na
If for RMA, serial number of defective node/nodes: na
RMA Approver’s Name and Badge ID: na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
Time Started:
Time Ended:
Phone Extension:461246
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

Brief Description of Issue :

History:

Did the customer run the setup? Yes/ No
If yes, how did the customer proceeded with setup? <QSG/BBS/LSW App>
Is there an error during setup? Yes/ No
Exact Error Message Received: <Enter N/A if not applicable/relevant>
Which part of the set-up was the error received?
If customer did not run the setup, why?

Relevant Network Info:
Number of Nodes on the Network:

Serial Numbers/Firmware(s) version.:
Node 1:
Node 2: na
Node 3: na

Manufactured Date:
Warranty Exp Date:

Linksys app installed: [Yes/ No], If yes, version:
Velop firmware updated: [Yes/ No], current version:

ISP:
Modem:na
Speed:na

TROUBLESHOOTING STEPS:
============================================



============================================

Was Velop Web UI used to troubleshoot?[Yes/ No]
Channel Finder used:[Yes/ No], If Channel Finder was used, include the technical details.
Alert related to the device or the issue: na
KB Article used for fixing the customer's issue: na
If for RMA, serial number of defective node/nodes: na
RMA Approver’s Name and Badge ID: na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
Time Started:
Time Ended:
Phone Extension:461246
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

Brief Description of Issue :

History:

Did the customer run the setup? Yes/ No
If yes, how did the customer proceeded with setup? <QSG/BBS/LSW App>
Is there an error during setup? Yes/ No
Exact Error Message Received: <Enter N/A if not applicable/relevant>
Which part of the set-up was the error received?
If customer did not run the setup, why?

Relevant Network Info:
Number of Nodes on the Network:

Serial Numbers/Firmware(s) version.:
Node 1:
Node 2: na
Node 3: na

Manufactured Date:
Warranty Exp Date:

Linksys app installed: [Yes/ No], If yes, version:
Velop firmware updated: [Yes/ No], current version:

ISP:
Modem:na
Speed:na

TROUBLESHOOTING STEPS:
============================================



============================================

Was Velop Web UI used to troubleshoot?[Yes/ No]
Channel Finder used:[Yes/ No], If Channel Finder was used, include the technical details.
Alert related to the device or the issue: na
KB Article used for fixing the customer's issue: na
If for RMA, serial number of defective node/nodes: na
RMA Approver’s Name and Badge ID: na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
Time Started:
Time Ended:
Phone Extension:461246
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

Brief Description of Issue :

History:

Did the customer run the setup? Yes/ No
If yes, how did the customer proceeded with setup? <QSG/BBS/LSW App>
Is there an error during setup? Yes/ No
Exact Error Message Received: <Enter N/A if not applicable/relevant>
Which part of the set-up was the error received?
If customer did not run the setup, why?

Relevant Network Info:
Number of Nodes on the Network:

Serial Numbers/Firmware(s) version.:
Node 1:
Node 2: na
Node 3: na

Manufactured Date:
Warranty Exp Date:

Linksys app installed: [Yes/ No], If yes, version:
Velop firmware updated: [Yes/ No], current version:

ISP:
Modem:na
Speed:na

TROUBLESHOOTING STEPS:
============================================



============================================

Was Velop Web UI used to troubleshoot?[Yes/ No]
Channel Finder used:[Yes/ No], If Channel Finder was used, include the technical details.
Alert related to the device or the issue: na
KB Article used for fixing the customer's issue: na
If for RMA, serial number of defective node/nodes: na
RMA Approver’s Name and Badge ID: na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
Time Started:
Time Ended:
Phone Extension:461246
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

Brief Description of Issue :

History:

Did the customer run the setup? Yes/ No
If yes, how did the customer proceeded with setup? <QSG/BBS/LSW App>
Is there an error during setup? Yes/ No
Exact Error Message Received: <Enter N/A if not applicable/relevant>
Which part of the set-up was the error received?
If customer did not run the setup, why?

Relevant Network Info:
Number of Nodes on the Network:

Serial Numbers/Firmware(s) version.:
Node 1:
Node 2: na
Node 3: na

Manufactured Date:
Warranty Exp Date:

Linksys app installed: [Yes/ No], If yes, version:
Velop firmware updated: [Yes/ No], current version:

ISP:
Modem:na
Speed:na

TROUBLESHOOTING STEPS:
============================================



============================================

Was Velop Web UI used to troubleshoot?[Yes/ No]
Channel Finder used:[Yes/ No], If Channel Finder was used, include the technical details.
Alert related to the device or the issue: na
KB Article used for fixing the customer's issue: na
If for RMA, serial number of defective node/nodes: na
RMA Approver’s Name and Badge ID: na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
Time Started:
Time Ended:
Phone Extension:461246
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

Brief Description of Issue :

History:

Did the customer run the setup? Yes/ No
If yes, how did the customer proceeded with setup? <QSG/BBS/LSW App>
Is there an error during setup? Yes/ No
Exact Error Message Received: <Enter N/A if not applicable/relevant>
Which part of the set-up was the error received?
If customer did not run the setup, why?

Relevant Network Info:
Number of Nodes on the Network:

Serial Numbers/Firmware(s) version.:
Node 1:
Node 2: na
Node 3: na

Manufactured Date:
Warranty Exp Date:

Linksys app installed: [Yes/ No], If yes, version:
Velop firmware updated: [Yes/ No], current version:

ISP:
Modem:na
Speed:na

TROUBLESHOOTING STEPS:
============================================



============================================

Was Velop Web UI used to troubleshoot?[Yes/ No]
Channel Finder used:[Yes/ No], If Channel Finder was used, include the technical details.
Alert related to the device or the issue: na
KB Article used for fixing the customer's issue: na
If for RMA, serial number of defective node/nodes: na
RMA Approver’s Name and Badge ID: na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
Time Started:
Time Ended:
Phone Extension:461246
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

Brief Description of Issue :

History:

Did the customer run the setup? Yes/ No
If yes, how did the customer proceeded with setup? <QSG/BBS/LSW App>
Is there an error during setup? Yes/ No
Exact Error Message Received: <Enter N/A if not applicable/relevant>
Which part of the set-up was the error received?
If customer did not run the setup, why?

Relevant Network Info:
Number of Nodes on the Network:

Serial Numbers/Firmware(s) version.:
Node 1:
Node 2: na
Node 3: na

Manufactured Date:
Warranty Exp Date:

Linksys app installed: [Yes/ No], If yes, version:
Velop firmware updated: [Yes/ No], current version:

ISP:
Modem:na
Speed:na

TROUBLESHOOTING STEPS:
============================================



============================================

Was Velop Web UI used to troubleshoot?[Yes/ No]
Channel Finder used:[Yes/ No], If Channel Finder was used, include the technical details.
Alert related to the device or the issue: na
KB Article used for fixing the customer's issue: na
If for RMA, serial number of defective node/nodes: na
RMA Approver’s Name and Badge ID: na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
Time Started:
Time Ended:
Phone Extension:461246
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

Brief Description of Issue :

History:

Did the customer run the setup? Yes/ No
If yes, how did the customer proceeded with setup? <QSG/BBS/LSW App>
Is there an error during setup? Yes/ No
Exact Error Message Received: <Enter N/A if not applicable/relevant>
Which part of the set-up was the error received?
If customer did not run the setup, why?

Relevant Network Info:
Number of Nodes on the Network:

Serial Numbers/Firmware(s) version.:
Node 1:
Node 2: na
Node 3: na

Manufactured Date:
Warranty Exp Date:

Linksys app installed: [Yes/ No], If yes, version:
Velop firmware updated: [Yes/ No], current version:

ISP:
Modem:na
Speed:na

TROUBLESHOOTING STEPS:
============================================



============================================

Was Velop Web UI used to troubleshoot?[Yes/ No]
Channel Finder used:[Yes/ No], If Channel Finder was used, include the technical details.
Alert related to the device or the issue: na
KB Article used for fixing the customer's issue: na
If for RMA, serial number of defective node/nodes: na
RMA Approver’s Name and Badge ID: na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
Time Started:
Time Ended:
Phone Extension:461246
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

Brief Description of Issue :

History:

Did the customer run the setup? Yes/ No
If yes, how did the customer proceeded with setup? <QSG/BBS/LSW App>
Is there an error during setup? Yes/ No
Exact Error Message Received: <Enter N/A if not applicable/relevant>
Which part of the set-up was the error received?
If customer did not run the setup, why?

Relevant Network Info:
Number of Nodes on the Network:

Serial Numbers/Firmware(s) version.:
Node 1:
Node 2: na
Node 3: na

Manufactured Date:
Warranty Exp Date:

Linksys app installed: [Yes/ No], If yes, version:
Velop firmware updated: [Yes/ No], current version:

ISP:
Modem:na
Speed:na

TROUBLESHOOTING STEPS:
============================================



============================================

Was Velop Web UI used to troubleshoot?[Yes/ No]
Channel Finder used:[Yes/ No], If Channel Finder was used, include the technical details.
Alert related to the device or the issue: na
KB Article used for fixing the customer's issue: na
If for RMA, serial number of defective node/nodes: na
RMA Approver’s Name and Badge ID: na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
Time Started:
Time Ended:
Phone Extension:461246
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

Brief Description of Issue :

History:

Did the customer run the setup? Yes/ No
If yes, how did the customer proceeded with setup? <QSG/BBS/LSW App>
Is there an error during setup? Yes/ No
Exact Error Message Received: <Enter N/A if not applicable/relevant>
Which part of the set-up was the error received?
If customer did not run the setup, why?

Relevant Network Info:
Number of Nodes on the Network:

Serial Numbers/Firmware(s) version.:
Node 1:
Node 2: na
Node 3: na

Manufactured Date:
Warranty Exp Date:

Linksys app installed: [Yes/ No], If yes, version:
Velop firmware updated: [Yes/ No], current version:

ISP:
Modem:na
Speed:na

TROUBLESHOOTING STEPS:
============================================



============================================

Was Velop Web UI used to troubleshoot?[Yes/ No]
Channel Finder used:[Yes/ No], If Channel Finder was used, include the technical details.
Alert related to the device or the issue: na
KB Article used for fixing the customer's issue: na
If for RMA, serial number of defective node/nodes: na
RMA Approver’s Name and Badge ID: na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
Time Started:
Time Ended:
Phone Extension:461246
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

Brief Description of Issue :

History:

Did the customer run the setup? Yes/ No
If yes, how did the customer proceeded with setup? <QSG/BBS/LSW App>
Is there an error during setup? Yes/ No
Exact Error Message Received: <Enter N/A if not applicable/relevant>
Which part of the set-up was the error received?
If customer did not run the setup, why?

Relevant Network Info:
Number of Nodes on the Network:

Serial Numbers/Firmware(s) version.:
Node 1:
Node 2: na
Node 3: na

Manufactured Date:
Warranty Exp Date:

Linksys app installed: [Yes/ No], If yes, version:
Velop firmware updated: [Yes/ No], current version:

ISP:
Modem:na
Speed:na

TROUBLESHOOTING STEPS:
============================================



============================================

Was Velop Web UI used to troubleshoot?[Yes/ No]
Channel Finder used:[Yes/ No], If Channel Finder was used, include the technical details.
Alert related to the device or the issue: na
KB Article used for fixing the customer's issue: na
If for RMA, serial number of defective node/nodes: na
RMA Approver’s Name and Badge ID: na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
Time Started:
Time Ended:
Phone Extension:461246
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

Brief Description of Issue :

History:

Did the customer run the setup? Yes/ No
If yes, how did the customer proceeded with setup? <QSG/BBS/LSW App>
Is there an error during setup? Yes/ No
Exact Error Message Received: <Enter N/A if not applicable/relevant>
Which part of the set-up was the error received?
If customer did not run the setup, why?

Relevant Network Info:
Number of Nodes on the Network:

Serial Numbers/Firmware(s) version.:
Node 1:
Node 2: na
Node 3: na

Manufactured Date:
Warranty Exp Date:

Linksys app installed: [Yes/ No], If yes, version:
Velop firmware updated: [Yes/ No], current version:

ISP:
Modem:na
Speed:na

TROUBLESHOOTING STEPS:
============================================



============================================

Was Velop Web UI used to troubleshoot?[Yes/ No]
Channel Finder used:[Yes/ No], If Channel Finder was used, include the technical details.
Alert related to the device or the issue: na
KB Article used for fixing the customer's issue: na
If for RMA, serial number of defective node/nodes: na
RMA Approver’s Name and Badge ID: na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
Time Started:
Time Ended:
Phone Extension:461246
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

Brief Description of Issue :

History:

Did the customer run the setup? Yes/ No
If yes, how did the customer proceeded with setup? <QSG/BBS/LSW App>
Is there an error during setup? Yes/ No
Exact Error Message Received: <Enter N/A if not applicable/relevant>
Which part of the set-up was the error received?
If customer did not run the setup, why?

Relevant Network Info:
Number of Nodes on the Network:

Serial Numbers/Firmware(s) version.:
Node 1:
Node 2: na
Node 3: na

Manufactured Date:
Warranty Exp Date:

Linksys app installed: [Yes/ No], If yes, version:
Velop firmware updated: [Yes/ No], current version:

ISP:
Modem:na
Speed:na

TROUBLESHOOTING STEPS:
============================================



============================================

Was Velop Web UI used to troubleshoot?[Yes/ No]
Channel Finder used:[Yes/ No], If Channel Finder was used, include the technical details.
Alert related to the device or the issue: na
KB Article used for fixing the customer's issue: na
If for RMA, serial number of defective node/nodes: na
RMA Approver’s Name and Badge ID: na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
Time Started:
Time Ended:
Phone Extension:461246
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

Brief Description of Issue :

History:

Did the customer run the setup? Yes/ No
If yes, how did the customer proceeded with setup? <QSG/BBS/LSW App>
Is there an error during setup? Yes/ No
Exact Error Message Received: <Enter N/A if not applicable/relevant>
Which part of the set-up was the error received?
If customer did not run the setup, why?

Relevant Network Info:
Number of Nodes on the Network:

Serial Numbers/Firmware(s) version.:
Node 1:
Node 2: na
Node 3: na

Manufactured Date:
Warranty Exp Date:

Linksys app installed: [Yes/ No], If yes, version:
Velop firmware updated: [Yes/ No], current version:

ISP:
Modem:na
Speed:na

TROUBLESHOOTING STEPS:
============================================



============================================

Was Velop Web UI used to troubleshoot?[Yes/ No]
Channel Finder used:[Yes/ No], If Channel Finder was used, include the technical details.
Alert related to the device or the issue: na
KB Article used for fixing the customer's issue: na
If for RMA, serial number of defective node/nodes: na
RMA Approver’s Name and Badge ID: na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
Time Started:
Time Ended:
Phone Extension:461246
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

Brief Description of Issue :

History:

Did the customer run the setup? Yes/ No
If yes, how did the customer proceeded with setup? <QSG/BBS/LSW App>
Is there an error during setup? Yes/ No
Exact Error Message Received: <Enter N/A if not applicable/relevant>
Which part of the set-up was the error received?
If customer did not run the setup, why?

Relevant Network Info:
Number of Nodes on the Network:

Serial Numbers/Firmware(s) version.:
Node 1:
Node 2: na
Node 3: na

Manufactured Date:
Warranty Exp Date:

Linksys app installed: [Yes/ No], If yes, version:
Velop firmware updated: [Yes/ No], current version:

ISP:
Modem:na
Speed:na

TROUBLESHOOTING STEPS:
============================================



============================================

Was Velop Web UI used to troubleshoot?[Yes/ No]
Channel Finder used:[Yes/ No], If Channel Finder was used, include the technical details.
Alert related to the device or the issue: na
KB Article used for fixing the customer's issue: na
If for RMA, serial number of defective node/nodes: na
RMA Approver’s Name and Badge ID: na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
Time Started:
Time Ended:
Phone Extension:461246
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

Brief Description of Issue :

History:

Did the customer run the setup? Yes/ No
If yes, how did the customer proceeded with setup? <QSG/BBS/LSW App>
Is there an error during setup? Yes/ No
Exact Error Message Received: <Enter N/A if not applicable/relevant>
Which part of the set-up was the error received?
If customer did not run the setup, why?

Relevant Network Info:
Number of Nodes on the Network:

Serial Numbers/Firmware(s) version.:
Node 1:
Node 2: na
Node 3: na

Manufactured Date:
Warranty Exp Date:

Linksys app installed: [Yes/ No], If yes, version:
Velop firmware updated: [Yes/ No], current version:

ISP:
Modem:na
Speed:na

TROUBLESHOOTING STEPS:
============================================



============================================

Was Velop Web UI used to troubleshoot?[Yes/ No]
Channel Finder used:[Yes/ No], If Channel Finder was used, include the technical details.
Alert related to the device or the issue: na
KB Article used for fixing the customer's issue: na
If for RMA, serial number of defective node/nodes: na
RMA Approver’s Name and Badge ID: na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
Time Started:
Time Ended:
Phone Extension:461246
Transferring Tech:

CUSTOMER'S INFORMATION:
Name:
Email:
Phone:

Brief Description of Issue :

History:

Did the customer run the setup? Yes/ No
If yes, how did the customer proceeded with setup? <QSG/BBS/LSW App>
Is there an error during setup? Yes/ No
Exact Error Message Received: <Enter N/A if not applicable/relevant>
Which part of the set-up was the error received?
If customer did not run the setup, why?

Relevant Network Info:
Number of Nodes on the Network:

Serial Numbers/Firmware(s) version.:
Node 1:
Node 2: na
Node 3: na

Manufactured Date:
Warranty Exp Date:

Linksys app installed: [Yes/ No], If yes, version:
Velop firmware updated: [Yes/ No], current version:

ISP:
Modem:na
Speed:na

TROUBLESHOOTING STEPS:
============================================



============================================

Was Velop Web UI used to troubleshoot?[Yes/ No]
Channel Finder used:[Yes/ No], If Channel Finder was used, include the technical details.
Alert related to the device or the issue: na
KB Article used for fixing the customer's issue: na
If for RMA, serial number of defective node/nodes: na
RMA Approver’s Name and Badge ID: na

RESOLUTION/CLOSING REMARKS:
Agent’s idea of what the root cause/real problem was: NA
Have you seen this issue often enough to consider it as a bubble-up item? NONE
Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
Customer agreed to close the case: YES
Customer agreed that issue was Resolved: YES
Customer satisfied: YES
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************
***********************************************************************************************************************************************************