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  1. <!DOCTYPE html>
  2. <html>
  3. <head>
  4. <link rel="icon" type="image/png" href="https://backtoschool.hmhco.com/wp-content/themes/bts/images/favicons.png">
  5.  
  6. <meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
  7.  
  8. <title>HMH Links</title></head>
  9.  
  10. <center> <font face="Helvetica" <bold><img src="http://www.hmhco.com/~/media/sites/home/media-center/hmh-branding/hmh_tmhorizontal_rgb.jpg" height="0%" alt="Houghton Mifflin Harcourt Logo" style="width:300;height:200;"/></bold></font></center>
  11. <center>
  12.  
  13. <style>
  14. * {box-sizing: border-box}
  15. body {font-family: "Lato", sans-serif;}
  16.  
  17. /* Style the tab */
  18. div.tab {
  19. float: left;
  20. border: 4px solid #ccc;
  21. background-color: #f1f1f1;
  22. width: 20%;
  23. height: 668px;
  24. }
  25.  
  26. /* Style the buttons inside the tab */
  27. div.tab button {
  28. display: block;
  29. background-color: inherit;
  30. color: black;
  31. padding: 22px 16px;
  32. width: 100%;
  33. border: none;
  34. outline: none;
  35. text-align: left;
  36. cursor: pointer;
  37. transition: 0.3s;
  38. font-size: 17px;
  39. }
  40.  
  41. /* Change background color of buttons on hover */
  42. div.tab button:hover {
  43. background-color: #ddd;
  44. }
  45.  
  46. /* Create an active/current "tab button" class */
  47. div.tab button.active {
  48. background-color: #F4A805;
  49. }
  50.  
  51. /* Style the tab content */
  52. .tabcontent {
  53. float: left;
  54. padding: 10px 12px;
  55. border: 1px solid #ccc;
  56. width: 80%;
  57. border-left: none;
  58. height: 668px;
  59. background-image: url("http://www.hmhco.com/~/media/sites/home/media-center/hmh-branding/hmh_tmhorizontal_rgb.jpg?h=78&&w=420&la=en");
  60. background-repeat: no-repeat;
  61. background-position: bottom;
  62. }
  63. </style>
  64. </head>
  65. <body>
  66.  
  67. <div class="tab">
  68. <button class="tablinks" onclick="openCity(event, 'HMH Resources')" id="defaultOpen">HMH Resources</button>
  69. <button class="tablinks" onclick="openCity(event, 'Transfer Numbers')">Transfer Numbers</button>
  70. <button class="tablinks" onclick="openCity(event, 'HMH Customer Care')">HMH Customer Care</button>
  71. <button class="tablinks" onclick="openCity(event, 'Ed: Your Friend in Learning')">Ed: Your Friend in Learning</button>
  72. <button class="tablinks" onclick="openCity(event, 'Thinkcentral / TCT')">Thinkcentral / TCT</button>
  73. <button class="tablinks" onclick="openCity(event, 'HRW/HMOF')">HRW / HMOF</button>
  74. <button class="tablinks" onclick="openCity(event, 'ClassZone')">ClassZone</button>
  75. <button class="tablinks" onclick="openCity(event, 'Mobile Apps')">Mobile Apps</button>
  76. <button class="tablinks" onclick="openCity(event, 'Less Commonly Used Platforms')">Less Commonly Used Platforms</button>
  77. <button class="tablinks" onclick="openCity(event, 'Tech Support Aid Websites')">Tech Support Aid Websites</button>
  78. </div>
  79.  
  80. <div id="HMH Resources" class="tabcontent">
  81. <font face="Helvetica" size="5">
  82. <p><a href="http://clmadmin.api.hmhco.com/aes-admin-war/login"target="_blank">CLM</a></p>
  83. <p><a href="https://outlook.office365.com/owa/?realm=hmhco.com#path=/mail"target="_blank">Outlook</a></p>
  84. <p><a href="https://login.salesforce.com/"target="_blank">Salesforce</a></p>
  85. <p><a href="https://backtoschool.hmhco.com/"target="_blank">Back To School</a></p>
  86. <p><a href="http://bomgar.hmhco.com/login"target="_blank">Bomgar</a></p>
  87. <a href="http://aloricaclient.alorica.com/HoughtonMifflinHarcourt/Shared%20Documents/Forms/AllItems.aspx?RootFolder=%2FHoughtonMifflinHarcourt%2FShared%20Documents%2FConsumer&FolderCTID=0x0120007A415126E1BBFE4A959550045079AE13&View={5191D5D5-9A33-4D39-B2FA-9FC3029CCFCB}"target="_blank">SharePoint, Shared Documents</a>
  88. </div>
  89.  
  90.  
  91. <div id="Transfer Numbers" class="tabcontent">
  92. <div style="height:668px; overflow-y: scroll;">
  93. <font face="Helvetica" size="3">
  94. <style>
  95. table {
  96. border-collapse: collapse;
  97. width: 100%;
  98. }
  99.  
  100. th, td {
  101. text-align: left;
  102. padding: 8px;
  103. }
  104.  
  105. tr:nth-child(even){background-color: #f2f2f2}
  106.  
  107. th {
  108. background-color: #F4A805;
  109. color: Black;
  110. }
  111. </style>
  112. </head>
  113. <body>
  114.  
  115. <table>
  116. <tr>
  117. <th>Department</th>
  118. <th>Case/Dispo</th>
  119. <th>Warm/Cold Transfer</th>
  120. <th>Phone Number</th>
  121. <th>Email</th>
  122. <th>Hours of Operation</th>
  123. </tr>
  124. <tr>
  125. <td><b>DAS</b></td>
  126. <td>Case</td>
  127. <td>Transfer case to "CE Digital Access Solutions"
  128. <br>(If customer is irate, check with manager)</br></td>
  129. <td><b>33217</b>
  130. <td>hmh_digital_access@hmhco.com</td>
  131. <td>M-F 8:30am-5:00pm EST</td>
  132. </tr>
  133. <tr>
  134. <td><b>OE K-12</b></td>
  135. <td>Disposition</td>
  136. <td>Warm Transfer</td>
  137. <td>Warm Transfer to <b>33207</b>
  138. <br>Give the customer the number <b>1-800-225-5425 (option 1 then option 2)</br></b></td>
  139. <td>k12orders@hmhco.com</td>
  140. <td>M-F 8:30am-10:00pm EST</td>
  141. </tr>
  142. <tr>
  143. <td><b>Consumer</b></td>
  144. <td>Case</td>
  145. <td>Warm Transfer</td>
  146. <td><br>Channel One: <b>844-283-0284</b>, customerservice@channelone.com
  147. <br>Curious World: <b>877.271.1680</b>, customerservice@curiousworld.com
  148. <br>GMA: <b>877.391.4780</b>, customerservice@gomathacademy.com</br>
  149. <br>(Go Math! Go app is not supported by the consumer team)</br>
  150. <br>MyHMH / hmhco.com: <b>855-969-4642</b>, myhmhco@hmhco.com
  151. <br>Cliffs Notes: <b>855-969-4642</b>, customerservice@cliffnotes.com</br>
  152. </td>
  153. <td><br><b>Channel One:</b> customerservice@channelone.com</br>
  154. <br><b>Curious World:</b> customerservice@curiousworld.com</br>
  155. <br><b>GMA:</b> customerservice@gomathacademy.com</br>
  156. <br><b>MyHMH / hmhco.com:</b> myhmhco@hmhco.com</br>
  157. <br><b>Cliffs Notes:</b> customerservice@cliffnotes.com</br>
  158. <td>M-F 8:30am-10:00pm EST
  159. <br>Sat 9:00am - 5:00pm EST</td>
  160. </tr>
  161. <tr>
  162. <td><b>Order Management<b></td>
  163. <td>Case</td>
  164. <td>N/A Transfer child case to "CE OM Print & digital"</td>
  165. <td>N/A</td>
  166. <td>order.management@hmhco.com</td>
  167. <td>N/A</td>
  168. </tr>
  169. <tr>
  170. <td><b>Sales Support</b></td>
  171. <td>Disposition</td>
  172. <td>Cold Transfer</td>
  173. <td><b>33254</b>
  174. <br>Give the customer the number <b>1-800-426-6577 (Option 1)</b></td>
  175. <td>sales_support@hmhco.com</td>
  176. <td>M-F 8:00am - 6:00pm EST</td>
  177. </tr>
  178. <tr>
  179. <td><b>Rostering</b></td>
  180. <td>Case</td>
  181. <td>Warm Transfer</td>
  182. <td><b>33214</b>
  183. <br>Give the customer the number <b>800-323-9239 (option 3)</b><br></td>
  184. <td>usermaintenance-esd@hmhco.com</td>
  185. <td>M-F 8:00am - 8:00pm EST</td>
  186. </tr>
  187. <tr>
  188. <td><b>TS Tier II</b></td>
  189. <td>Case</td>
  190. <td>Warm Transfer with manager approval</td>
  191. <td><b>33215</b></td>
  192. <td>N/A</td>
  193. <td>M-F 7:00aM - 11:00pm EST</td>
  194. </tr>
  195. <tr>
  196. <td><b>Technical Support Assessments</b></td>
  197. <td>Case</td>
  198. <td>Warm Transfer</td>
  199. <td><b>33341</b>
  200. <br>Give the customer the number <b>1-800-323-9540 (Option 3)</b></td>
  201. <td>rpcsupport@hmhco.com</td>
  202. <td>M-F 8:00am - 8:00pm EST</td>
  203. </tr>
  204. <tr>
  205. <td><b>Customer Service Assessments</b></td>
  206. <td>Case</td>
  207. <td>Warm Transfer</td>
  208. <td><b>33337 (default ext) 1-800-323-9540
  209. <br>33337</b> for Clinical products (Woodcock-Johnson (WJ) 3/4), Battelle Developmental Inventory (BDI)</br>
  210. <br><b>33338</b> for Education products (Iowa Assessments, Cognitive Abilities Test (CogAT), Gates-MacGinitie Reading Test (GMRT), EasyCBM)</br></td>
  211. <td><b>Domestic Orders:</b> Assessmentorders@hmhco.com
  212. <br><b>Domestic Inquires:</b> AssessmentsCS@hmhco.com</br>
  213. <br><b>International Orders:</b> AssessmentsIntlOrders@hmhco.com</br>
  214. <br><b>International Inquires:</b> AssessmentsIntl@hmhco.com</br></td>
  215. <td>M-F 9:00 am - 7:00 pm EST</td>
  216. </tr>
  217. <tr>
  218. <td><b>JIRA</b></td>
  219. <td>Case</td>
  220. <td>N/A transfer case to manager for approval</td>
  221. <td>N/A</td>
  222. <td>N/A</td>
  223. <td>N/A</td>
  224. </tr>
  225. <tr>
  226. <td><b>ISG Intervention digital access (DAS)</b></td>
  227. <td>Case</td>
  228. <td>N/A - Transfer case to "CE DAS ISG"</td>
  229. <td>N/A</td>
  230. <td>N/A</td>
  231. <td>N/A</td>
  232. </tr>
  233. <tr>
  234. <td><b>ISG Intervention Technical Support</b></td>
  235. <td>Disposition</td>
  236. <td>Cold Transfer</td>
  237. <td>1-800-283-5974</td>
  238. <td>edtech.techsupport@hmhco.com</td>
  239. <td>M-F 7:00am - 8:00pm EST</td>
  240. </tr>
  241. <tr>
  242. <td><b>ISG Intervention Customer Service</b></td>
  243. <td>Disposition</td>
  244. <td>Warm Transfer</td>
  245. <td>Give the customer the number <b>1-877-234-7323 (option 1 then option 2)</b></td>
  246. <td>InterventionSolutionsInquiries@hmhco.com</td>
  247. <td>M-F 8:00am - 7:00pm EST</td>
  248. </tr>
  249. </table>
  250. </div>
  251. </div>
  252.  
  253. <div id="HMH Customer Care" class="tabcontent">
  254. <font face="Helvetica" size="5">
  255. <p><a href="http://customercare.hmhco.com/"target="_blank">Customer Care Home Page</a></p>
  256. <p><a href="https://customercare.hmhco.com/product/customercare/CCSearchResults.html?isInternal=true"target="_blank">Internal Product Look up</a></p>
  257. <p><a href="https://customercare.hmhco.com/product/techsupport/CCTechSupportSearchResults.html?isInternal=true"target="_blank">Internal Technical Support</a></p>
  258. <p><a href="https://customercare.hmhco.com/product/techsupport/CCTechSupportSearchResults.html?isid=52072"target="_blank">Retired Software Titles (Internal)</a></p>
  259. <a href="https://customercare.hmhco.com/product/techsupport/CCTechSupportSearchResults.html?isid=52262"target="_blank">Clearing Browser Cache</a>
  260. </div>
  261.  
  262.  
  263. <div id="Ed: Your Friend in Learning" class="tabcontent">
  264. <font face="Helvetica" size="5">
  265. <p><a href="https://www.hmhco.com/one"target="_blank">Ed Your Friend in Learning</a></p>
  266. <p><a href="http://downloads.hmlt.hmco.com/Help/Ed/Teacher/#t=Overview_Teacher.htm"target="_blank">Ed Teacher Online Help</a></p>
  267. <p><a href="https://proxy.support-app.api.hmhco.com/"target="_blank">Ed Admin Tool</a></p>
  268. </div>
  269.  
  270.  
  271. <div id="Thinkcentral / TCT" class="tabcontent">
  272. <font face="Helvetica" size="5">
  273. <p><a href="http://www-k6.thinkcentral.com/"target="_blank">ThinkCentral</a></p>
  274. <p><a href="http://admin-k6.thinkcentral.com/ePCAdmin/login"target="_blank">ePCadmin - TCT</a></p>
  275. <p><a href="http://hmhsupportportal.thinkcentral.com/supportPortalWeb/start.do"target="_blank">Tech Support - TCT</a></p>
  276. </div>
  277.  
  278.  
  279. <div id="HRW/HMOF" class="tabcontent">
  280. <font face="Helvetica" size="5">
  281. <p><a href="https://my.hrw.com/"target="_blank">my.HRW.com</a></p>
  282. <p><a href="http://support.hrw.com/"target="_blank">HRW Support Red Pages</a></p>
  283. </div>
  284.  
  285.  
  286. <div id="ClassZone" class="tabcontent">
  287. <font face="Helvetica" size="5">
  288. <p><a href="http://www.classzone.com/cz/index.htm"target="_blank">ClassZone</a></p>
  289. <p><a href="http://www.classzone.com/ldd/admin/"rel="noopener noreferrer"target="_blank">ClassZone Admin Tool</a></p>
  290. <p><a href="http://www.classzone.com/eservices/admin/"target="_blank">ClassZone - eServices</a></p>
  291. <p><a href="http://www.classzone.com/eservices/"target="_blank">ClassZone - eServices - Admin Tool</a></p>
  292. </div>
  293.  
  294.  
  295. <div id="Mobile Apps" class="tabcontent">
  296. <font face="Helvetica" size="5">
  297. <p><a href="https://customercare.hmhco.com/product/techsupport/CCTechSupportSearchResults.html?isInternal=true"target="_blank">HMH Player Enabled ISBN's</a>
  298. <br>Search Tech ID 52864</br></p>
  299. <p><a href="https://dc.hmhco.com/hmhstorefront/dashboard"target="_blank">Download Center</a></p>
  300. <p><a href="http://closereadapp.hmhco.com/login"target="_blank">Close Read - TRC</a></p>
  301. <p><a href="http://trc.fuse.hmhco.com/session/new"target="_blank">Fuse - TRC</a></p>
  302. <p><a href="http://maap.hmhco.com/login"target="_blank">MAAP - TRC</a></p>
  303. </div>
  304.  
  305.  
  306. <div id="Less Commonly Used Platforms" class="tabcontent">
  307. <font face="Helvetica" size="4">
  308. <!DOCTYPE html>
  309. <html>
  310. <body>
  311.  
  312. <table style="width:100%">
  313. <tr>
  314. <th>eHarcourt</th>
  315. <th>WriteSource</th>
  316. <th>Skills Tutor</th>
  317. </tr>
  318.  
  319. <tr>
  320. <td><a href="http://www.eharcourtschool.com/"target="_blank">Eharcourt</a></td>
  321. <td><a href="https://ws.hmhpub.com/writesource/login"target="_blank">Write Source</a></td>
  322. <td><a href="http://myskillstutor.com/"target="_blank">SkillsTutor</a></td>
  323. <td></td>
  324. <td></td>
  325. </tr>
  326.  
  327. <tr>
  328. <td><a href="http://support.eharcourtschool.com/login_form.jsp"target="_blank">Eharcourt Support Red Pages</a></td>
  329. <td><a href="https://ws.hmhpub.com/writesourceadmin/login"target="_blank">WriteSource Admin</a></</td>
  330. <td><a href="https://ssrt.skillstutor.com/SSR/"target="_blank">Admin- Skills Tutor</a></</td>
  331. </tr>
  332.  
  333. <tr>
  334. <th>Earobics</th>
  335. <th>Eduplace</th>
  336. <th>Miscellaneous</th>
  337. </tr>
  338.  
  339. <tr>
  340. <td><a href="http://asp.earobics.com/demo/index.php?module=Auth&action=Logout"target="_blank">Earobics v3.6 - Demo</a></td>
  341. <td><a href="https://www.eduplace.com/"target="_blank">Education Place </a></td>
  342. <td><a href="https://gscu.digitalchalk.com/dc/guest/login"target="_blank">Digital Chalk</a></td>
  343. </tr>
  344.  
  345. <tr>
  346. <td><a href="http://earobics.hmhco.com/il/indianprairie/?module=Auth&action=EvaluatorRegistration"target="_blank">Earobics 4 - Server</a></td>
  347. <td><a href="https://secure.eservices.eduplace.com/eservicesadmin/login.do?targeturl=/eservices/"target="_blank">Eduplace - eServices</a></td>
  348. <td><a href="http://destination.hmco.com/lms"target="_blank">Destination Learning Managment</a></td>
  349. </tr>
  350.  
  351. <tr>
  352. <td></td>
  353. <td><a href="http://hmhaeemtpapp01.hmco.com:81/webman/com.emeta.erights.manager.web.WebMan?browserType=netscape&cmd=index"target="_blank">Eduplace Admin - Webman</a>
  354. </tr>
  355.  
  356. <tr>
  357. <td></td>
  358. <td><a href="http://saturn.hmco.com/"target="_blank">saturn.hmco.com - Admin</a></td>
  359. </tr>
  360. </table>
  361. </div>
  362.  
  363. <div id="Tech Support Aid Websites" class="tabcontent">
  364. <font face="Helvetica" size="5">
  365. <p><a href="https://chasms.com/"target="_blank">ChasM's</a></p>
  366. <p>Provides a visual walkthrough of browsers and operating systems.</br>
  367. <br><a href="http://supportdetails.com/"target="_blank">Support Details</a></br>
  368. <p>Provides detailed information about browser version, OS version, if Adobe Flash is enabled/version, etc.</p>
  369. </div>
  370.  
  371. <script>
  372. function openCity(evt, cityName) {
  373. var i, tabcontent, tablinks;
  374. tabcontent = document.getElementsByClassName("tabcontent");
  375. for (i = 0; i < tabcontent.length; i++) {
  376. tabcontent[i].style.display = "none";
  377. }
  378. tablinks = document.getElementsByClassName("tablinks");
  379. for (i = 0; i < tablinks.length; i++) {
  380. tablinks[i].className = tablinks[i].className.replace(" active", "");
  381. }
  382. document.getElementById(cityName).style.display = "block";
  383. evt.currentTarget.className += " active";
  384. }
  385.  
  386. // Get the element with id="defaultOpen" and click on it
  387. document.getElementById("defaultOpen").click();
  388. </script>
  389. </center>
  390. </body>
  391. </html>
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