##### EMAIL SENT BY ME #####

User Google <pixelpop7@gmail.com>
Attachments 21 Feb 2018
to service.in
Hello,

I purchased a Mi A1 Black (Order 5171220900670599) from mi.com delivered by BluDart on 25th Dec 2017

I noticed if I connected it to my PC or Laptop it never showed Storage, SD card, any notification for Charge, MTP, etc. I thought it had something to do with wrong settings or my PC and never bothered until i orderd a Mi A1 for my sister (Order 5171220900670599) delivered on 15th Feb 2018, which worked normally by default and showed the notification to allow a connection. After a factory reset and checking if it worked.
I visited Mi service centre on Monday (21, Feb 2018) which is located around 30 KMs away from my address. The staff at reception informed me there was some technical issue and asked me to visit the next day. Next day (22 Feb) I visited and asked how long it would take, I was informed only about an hour, so I decided to wait. My Service record sheet number: WXIN1802200008120 was provided. After a few hours, the phone was returned, everything seemed okay, the USB connection was working and I was satisfied, I went back home and discovered the loud Speaker had stopped working now. I visited again on 23 Feb at 11:00 AM and the staff and was asked to leave the device, and coming back after a few hours they said it was fixed. I checked the speaker and it was indeed working but there was a significant gap between the phone body and screen. I asked them can this be fixed they asked for the phone again and returned the phone again in a few minutes with the bulge decreasing slightly but still present

I could not fit the original Mi A1 Textured Hard Case properly that I purchased from the Mi store website because the volume and powerbuttons misaligned

I was quite dissapointed with the service and called the toll free service number 1800 103 6286 on 21st Feb. I was asked if there was any cosmetic damage or any buttons not working. But until the second day of service when the speaker stopped working- My phone was in excellent condition only PC connection not working with every button working, always Inside a case, With a screen guard. Never dropped or scratched. Now with a bulge and squeaking screen when pressed on one side, Nicely fitted on the other side. Working USB and speakers.

In short - A gap and a bulging screen and unable to use the Mi case because of no accident or fault of mine, All in 50 odd days where I handed the phone very carefully because 13,500 is a significant sum of money for a person like me

I received a call from the MI India later in the evening and I was given a ID (WO1N2018022100115) asked to visit the service centre again. I rode to the service centre for the fourth time and finally handed over the phone to the service centre again and it is still there and they had a chat with your executives and said it has a mechanical issue. Im deeply dissapointed, and expect a replacement Device in similar condition like mine was before leaving it for repair

Pradyut Kumar Bora
Ketekibari, Tezpur, Assam - 784001
Phone: 7896555034
Ordered from email at mi.com : azbfdx@gmail.com

Attached: Pictures of defect after repair (Bulge on one side near volume keys, Normal on other side)

5 Attachments

##### EMAIL SENT BY XIAOMI #####

Xiaomi Customer Service of India
22 Feb
to me

Images are not displayed. Display images below - Always display images from Service.in@xiaomi.com
Hi Pradyut,

Greetings from Mi India Customer Support. My name is Fairoos.

I'm really sorry to hear about the trouble you've experienced. Our goal is to provide a consistently reliable product and an exemplary level of customer service. Based on the events you have described, we did not meet this goal. I apologize for the same.

As per our records, I see that we have already escalated this issue to higher authorities in order to look into this on high priority. I would request you to provide us some more time to get back to you with an update on the same. I assure you that we would do our very best to provide you a wonderful experience with Xiaomi products and its services.

Be rest assured that the necessary actions will be taken by the concerned team to ensure timely resolution. For your future reference, the escalation ticket number is WO1N2018022100115.

You will receive an email after 24 hours asking for your feedback. Please do not forget to share feedback with us. Your feedback will help us improve our services.

Please get in touch with us if you have any other questions.

Regards,
Fairoos
Mi India Customer Support
Website: www.mi.com/in
Facebook: https://www.facebook.com/XiaomiIndia
Web Chat Service: http://www.mi.com/in/service/online
Hotline: 1800-103-6286

##### (3) EMAIL SENT BY ME #####

From: User Google <pixelpop7@gmail.com>
Sent: Wednesday, February 21, 2018 1:26:27 PM
To: Xiaomi Customer Service of India
Subject: Service complaint

Hello,

I purchased a Mi A1 Black (Order 5171220900670599) from mi.com delivered by BluDart on 25th Dec 2017

I noticed if I connected it to my PC or Laptop it never showed Storage, SD card, any notification for Charge, MTP, etc. I thought it had something to do with wrong settings or my PC and never bothered until i orderd a Mi A1 for my sister (Order 5171220900670599) delivered on 15th Feb 2018, which worked normally by default and showed the notification to allow a connection. After a factory reset and checking if it worked.
I visited Mi service centre on Monday (21, Feb 2018) which is located around 30 KMs away from my address. The staff at reception informed me there was some technical issue and asked me to visit the next day. Next day (22 Feb) I visited and asked how long it would take, I was informed only about an hour, so I decided to wait. My Service record sheet number: WXIN1802200008120 was provided. After a few hours, the phone was returned, everything seemed okay, the USB connection was working and I was satisfied, I went back home and discovered the loud Speaker had stopped working now. I visited again on 23 Feb at 11:00 AM and the staff and was asked to leave the device, and coming back after a few hours they said it was fixed. I checked the speaker and it was indeed working but there was a significant gap between the phone body and screen. I asked them can this be fixed they asked for the phone again and returned the phone again in a few minutes with the bulge decreasing slightly but still present

I could not fit the original Mi A1 Textured Hard Case properly that I purchased from the Mi store website because the volume and powerbuttons misaligned

I was quite dissapointed with the service and called the toll free service number 1800 103 6286 on 21st Feb. I was asked if there was any cosmetic damage or any buttons not working. But until the second day of service when the speaker stopped working- My phone was in excellent condition only PC connection not working with every button working, always Inside a case, With a screen guard. Never dropped or scratched. Now with a bulge and squeaking screen when pressed on one side, Nicely fitted on the other side. Working USB and speakers.

In short - A gap and a bulging screen and unable to use the Mi case because of no accident or fault of mine, All in 50 odd days where I handed the phone very carefully because 13,500 is a significant sum of money for a person like me

I received a call from the MI India later in the evening and I was given a ID (WO1N2018022100115) asked to visit the service centre again. I rode to the service centre for the fourth time and finally handed over the phone to the service centre again and it is still there and they had a chat with your executives and said it has a mechanical issue. Im deeply dissapointed, and expect a replacement Device in similar condition like mine was before leaving it for repair

Pradyut Kumar Bora
Ketekibari, Tezpur, Assam - 784001
Phone: 7896555034
Ordered from email at mi.com : azbfdx@gmail.com

Attached: Pictures of defect after repair (Bulge on one side near volume keys, Normal on other side)

##### EMAIL SENT BY ME #####


User Google <pixelpop7@gmail.com>
25 Feb
to Xiaomi
Hi  Fairoos
My phone is still at the service centre and I was informed they will call me when (or if) they manage to fix it. The accessories, box, charger are with me

Meanwhile I'll do as you've asked me to do and wait -
"I would request you to provide us some more time to get back to you with an update on the same. I assure you that we would do our very best to provide you a wonderful experience with Xiaomi products and its services.Be rest assured that the necessary actions will be taken by the concerned team to ensure timely resolution"

##### EMAIL SENT BY ME #####


User Google <pixelpop7@gmail.com>
25 Feb
to Xiaomi
Please bear in mind my phone was In excellent condition before I handed it over for service. I was just unable to connect to a PC for file transfer
I never dropped it or scratched the device.

##### EMAIL SENT BY ME #####

User Google <pixelpop7@gmail.com>
25 Feb
to Xiaomi
I'm dissapointed with the "jugaad", "chalega na" service provided at Mi service centre. I'm unable to use my Jio sim because of this, but luckily enough I still have my old phone, without Volte

##### EMAIL SENT BY XIAOMI #####


Xiaomi Customer Service of India
1 Mar
to me

Images are not displayed. Display images below - Always display images from Service.in@xiaomi.com
Dear Customer,

Greetings from Mi India Customer Support. My Name is Nitin.

I am sorry to inform you that I am not able to understand your concern and I request you to elaborate the exact issue and device model, name. So, that we can assist you better.

Kindly mention the exact issue, so we can provide you the correct trouble shoot steps to fix the issue.

Please feel free to write back to us for any further query, we will be more than happy to assist.

You will receive an email after 24 hours asking for your feedback. Please do not forget to share feedback with us. Your feedback will help us improve our services.

Thanks for your valuable time.

Regards,

K.Nitin
Mi India Customer Support
Website: www.mi.com/in
Facebook: https://www.facebook.com/XiaomiIndia
Web Chat Service:http://www.mi.com/in/service/online
Hotline: 1800-103-6286

##### EMAIL SENT BY ME #####


User Google <pixelpop7@gmail.com>
1 Mar
to Xiaomi
I am honestly tired of explaining the same thing repeatedly via email, visiting service centers and have almost lost all hope and patience wasting my time

Still I will do as you've asked me to-  "Kindly mention the exact issue, so we can provide you the correct trouble shoot steps to fix the issue. " I will resend what I had explained earlier, Please read and try understanding the situation -

1st email sent by me on 21st Feb 2018: https://i.imgur.com/KkUqiFG.png
1st reply sent by (you) MI service on 22nd Feb 2018:https://i.imgur.com/WbKfFeK.png
2nd email sent by me on 25th Feb 2018: https://i.imgur.com/LNhcn0T.png

##### EMAIL SENT BY ME #####


User Google <pixelpop7@gmail.com>
1 Mar
to Xiaomi
Everything is written in simple and clear English
please respond productively. I spent money on a brand new MI phone that I cannot use
All this trouble in a months time

##### EMAIL SENT BY XIAOMI #####


Xiaomi Customer Service of India
1 Mar
to me

Images are not displayed. Display images below - Always display images from Service.in@xiaomi.com
Dear Customer,

Greetings from Mi India Customer Support. My Name is Nitin.

I am sorry to inform you that I am not able to understand your concern and I request you to elaborate the exact issue and device model, name. So, that we can assist you better.

Kindly mention the exact issue, so we can provide you the correct trouble shoot steps to fix the issue.

Please feel free to write back to us for any further query, we will be more than happy to assist.

You will receive an email after 24 hours asking for your feedback. Please do not forget to share feedback with us. Your feedback will help us improve our services.

Thanks for your valuable time.

Regards,

K.Nitin
Mi India Customer Support
Website: www.mi.com/in
Facebook: https://www.facebook.com/XiaomiIndia
Web Chat Service:http://www.mi.com/in/service/online
Hotline: 1800-103-6286

##### EMAIL SENT BY ME #####


User Google <pixelpop7@gmail.com>
1 Mar
to Xiaomi
I am honestly tired of explaining the same thing repeatedly via email, visiting service centers and have almost lost all hope and patience wasting my time

Still I will do as you've asked me to-  "Kindly mention the exact issue, so we can provide you the correct trouble shoot steps to fix the issue. " I will resend what I had explained earlier, Please read and try understanding the situation -

1st email sent by me on 21st Feb 2018: https://i.imgur.com/KkUqiFG.png
1st reply sent by (you) MI service on 22nd Feb 2018:https://i.imgur.com/WbKfFeK.png
2nd email sent by me on 25th Feb 2018: https://i.imgur.com/LNhcn0T.png

##### EMAIL SENT BY ME #####

User Google <pixelpop7@gmail.com>
1 Mar
to Xiaomi
Everything is written in simple and clear English
please respond productively. I spent money on a brand new MI phone that I cannot use
All this trouble in a months time

##### EMAIL SENT BY XIAOMI #####


Xiaomi Customer Service of India
2 Mar
to me

Images are not displayed. Display images below - Always display images from Service.in@xiaomi.com
Dear Customer,

Thank you for writing us back. This is Fathima.

I would request you to share the service job sheet details so, that I'll check and assist you further.Feel free to contact us in future if you have any other queries.

You will receive an email after 24 hours asking for your feedback. Please do not forget to share feedback with us. Your feedback will help us improve our services.

Thank you for your understanding and being a valuable customer.

Regards,

Fathima

Mi India Customer Support

Website: www.mi.com/in

Facebook:https://www.facebook.com/XiaomiIndia/

Web Chat Service:http://www.mi.com/in/service/online

Hotline: 1800 103 6286

##### EMAIL SENT BY ME #####

From: User Google <pixelpop7@gmail.com>
Sent: Thursday, March 1, 2018 6:21:44 PM
To: Xiaomi Customer Service of India
Subject: Re: Service complaint WO:ISIND2018022101725-53A5 WO:ISIN2018022501298-380A

I am honestly tired of explaining the same thing repeatedly via email, visiting service centers and have almost lost all hope and patience wasting my time

Still I will do as you've asked me to-  "Kindly mention the exact issue, so we can provide you the correct trouble shoot steps to fix the issue. " I will resend what I had explained earlier, Please read and try understanding the situation -

1st email sent by me on 21st Feb 2018: https://i.imgur.com/KkUqiFG.png
1st reply sent by (you) MI service on 22nd Feb 2018:https://i.imgur.com/WbKfFeK.png
2nd email sent by me on 25th Feb 2018: https://i.imgur.com/LNhcn0T.png

##### EMAIL SENT BY XIAOMI #####

Xiaomi Customer Service of India
2 Mar
to me

Images are not displayed. Display images below - Always display images from Service.in@xiaomi.com
Dear Customer,

Greetings from Mi India Customer Support. My Name is Kiran.

We share our apologize for the inconvenience you have experienced. I would like to inform you that after checking all trailing mails and checked with the concered team to take the necessary action please share us the recently visited snapshot of the Jobsheet so that we will take the case to higher concerned team and get the issue solved soon.

Please feel free to write back to us for any further query, we will be more than happy to assist.

You will receive an email after 24 hours asking for your feedback. Please do not forget to share feedback with us. Your feedback will help us improve our services.

Regards,

Kiran

Mi India Customer Support

Website: www.mi.com/in

Facebook: https://www.facebook.com/XiaomiIndia

Web Chat Service: http://www.mi.com/in/service/online

Hotline: 1800-103-6286

##### EMAIL SENT BY ME #####

From: User Google <pixelpop7@gmail.com>
Sent: Thursday, March 1, 2018 6:25:20 PM
To: Xiaomi Customer Service of India
Subject: Re: Service complaint WO:ISIND2018022101725-53A5 WO:ISIN2018022501298-380A

Everything is written in simple and clear English
please respond productively. I spent money on a brand new MI phone that I cannot use
All this trouble in a months time

##### EMAIL SENT BY ME #####


User Google <pixelpop7@gmail.com>
Attachments 2 Mar
to Xiaomi
I have attached snapshots of my service job sheet and invoice.

##### EMAIL SENT BY XIAOMI #####


Xiaomi Customer Service of India
3 Mar
to me

Images are not displayed. Display images below - Always display images from Service.in@xiaomi.com
Dear Pradyut,

Thank you for contacting MI India customer support. I am Itisweta.

I am sorry to know that you are not satisfied with our service centre team.

As per your job sheet details (WXIN1802200008120) as it is showing delivered on 20.02.2018. Hence, kindly confirm that the device is with you or still it is in service centre. So, that we can forward your case to our concerned team.

If you have any further queries, please feel free to contact us.

Regards,

Itisweta

Mi India Customer Support

Website: www.mi.com/in

Facebook: https://www.facebook.com/XiaomiIndia

Web Chat Service: http://www.mi.com/in/service/online

Hotline: 1800-103-6286

##### EMAIL SENT BY ME #####

From: User Google <pixelpop7@gmail.com>
Sent: Friday, March 2, 2018 4:51:35 PM
To: Xiaomi Customer Service of India
Subject: Re: Service complaint WO:ISIND2018022101725-53A5 WO:ISIN2018022501298-380A WO:ISIN2018030200203-09F5

I have attached snapshots of my service job sheet and invoice.

##### EMAIL SENT BY ME ####

User Google <pixelpop7@gmail.com>
3 Mar
to Xiaomi
The device is still at the service centre. My number was asked and I was informed I would get a phone call if it gets fixed.

##### EMAIL SENT BY ME ####

User Google <pixelpop7@gmail.com>
3 Mar
to Xiaomi
and please note: This happened while we were in a live converstation with a MI India  helpline number service person

##### EMAIL SENT BY XIAOMI ####


Xiaomi Customer Service of India
3 Mar
to me

Images are not displayed. Display images below - Always display images from Service.in@xiaomi.com
Hi Dave,

Greetings from Mi India Customer Support. My Name is Roshan.

As per the above mail I see that you are facing issue with the device and service center.

We won't be able to escalate the case to our concern team unless you share us updated jobsheet number. Please share us the new jobsheet number by submitting the device to the service center so that I can help you.

If you have any questions, please don't hesitate to contact me. I will be glad to assist you.

You will receive an email after 24 hours asking for your feedback. Please do not forget to share feedback with us. Your feedback will help us improve our services.

Regards,
Roshan
Mi India Customer Support
Website: www.mi.com/in
Facebook:https://www.facebook.com/XiaomiIndia
Web Chat Service: http://www.mi.com/in/service/online
Hotline: 1800-103- 6286

##### EMAIL SENT BY ME ####

User Google <pixelpop7@gmail.com>
3 Mar
to Xiaomi
Hello,

What you say is - "As per the above mail I see that you are facing issue with the device and service center.
We won't be able to escalate the case to our concern team unless you share us updated jobsheet number."

I am gravely concerned with your extreme callousness and inconsistent replies regarding my service issue with my 50 odd day old phone which I have already explained in length -
(1) via Email,
(2) via phone Calls to the service helpline
(3) visiting the service centre several times
(4) and visiting the service centre while on a live call with an executive of yours during a call back from MI India because that was what I was asked to do

I have already cooperated in every manner possible and sharing every detail (invoice, jobsheet numbers, imei details, snapshots of jobsheet) available with me. Still if there is more needed I'll visit the service centre on the next working day.
for any required document at the next possible working day

I have no options left to have my concern addressed even after explaining at length but complain to concerned authorities at Indian consumer forum (INGRAM) soon if not resolved within a reasonable time frame


* My phone was purchased from Mi india website on last week of December 2017 showed no signs of connecting to a PC, but could only be charged using the box charger within the first 10 days
* I could unfortunately troubleshoot & confirm this defect only after connecting another Mi A1 phone to my PC that I purchased for a family member
* I visited the service centre and was provided the previously attached jobsheet. Was informed it was fixed
* I reached home and discovered the speaker had stopped working immediately after the repair  (ie. the repair was not done successfuly)
* I visited the service centre again and was told to wait for a while, I was given the phone back BUT NOW- with huge mechanical bulge between the screen & body due to no fault of mine and requested a fix
* I complained immediately to the service person & via the toll free number, and they spent time chatting live. And the staff at the MI serivice centre requested me to hand over the phone and they would call me as soon as it is fixed ( which i doubted because it was an obvious mechanical bend between the phone screen and body)
* Current situation - The phone is still at the service centre and I have the box and accessories

AND now you tell me " We won't be able to escalate the case to our concern team unless you share us updated jobsheet number."

I DO NOT WANT YOU TO ESCALATE OR DE-ESCALATE anything. I just want phone to be in a legitimate use-able phone or a refund or a replacement

I'm pretty sure my issue is simply only one service complaint among several million customer complaints in India, serious or thrivial, and among thousands of service issues. But that does not mean I as a customer should simply give up a legitimate concern of mine, due to no fault of mine. Please bear in mind I feel cheated, and am willing to go any length to have my issue legitimately and legally resolved with or without you.

The entire situation reminds me a quote-
“It's always possible to wake someone from sleep, but no amount of noise will wake someone who is pretending to be asleep.”
I say The person at the service centre was unwilling to co-operate or admit it was his fault. Neither do I have video graphic evidence it was his fault. Its for you to judge at the moment
I'm fed up of sending emails and visitng service centre repeatedly begging for a fix due to no fault of mine

##### EMAIL SENT BY XIAOMI #####


Xiaomi Customer Service of India
4 Mar
to me

Images are not displayed. Display images below - Always display images from Service.in@xiaomi.com
Dear Customer,

Thank you for contacting Mi India Customer Support again. My name is Shashi.

I have shared your request to the concerned team. As your case has been already escalated in the following incident id WOIN2018030400628, our team will check and get back to you with resolution in a short time. Kindly wait for sometime.

Please feel free to get in touch if you need any further assistance.

Regards,
Shashi,

Mi India Customer Support

Website: www.mi.com/in

Facebook: https://www.facebook.com/XiaomiIndia

Web Chat Service: http://www.mi.com/in/service/

##### EMAIL SENT BY ME #####


User Google <pixelpop7@gmail.com>
4 Mar
to Xiaomi
Thanks,
Your inconsistent assurances through separate email replies of you desire or inability of "escalating" or my concern to a "higher concerned team" reminds me of a frog stuck in a well
which climbs one step and slips off two steps back.
I'll meanwhile hope and patiently wait for a practical resolution

##### EMAIL SENT BY XAIOMI #####

Xiaomi Customer Service of India
5 Mar
to me

Images are not displayed. Display images below - Always display images from Service.in@xiaomi.com
Dear Customer,

Thank you for contacting Mi India Customer Support again. My name is Shashi.

As your case has been already escalated in the following incident id WOIN2018030400628, our team will check and get back to you with resolution at the earliest.

##### EMAIL SENT BY ME #####

User Google <pixelpop7@gmail.com>
12 Mar (9 days ago)
to Xiaomi
Hello,

I received your email on 5th March, 2018 saying - "as your case has been already escalated in the following incident id WOIN2018030400628, our team will check and get back to you with resolution at the earliest."
So I would request you - Please respond soon because I'm very inconvenienced because of the current situation.

I had previously received another email on 22nd Feb, 2018 saying - " Be rest assured that the necessary actions will be taken by the concerned team to ensure timely resolution. For your future reference, the escalation ticket number is WO1N2018022100115."
not to count several emails claiming similar action in between.

This is just a kind reminder, at the present situation I've to either- (A) Wait (B) Collect the phone with a Bent due to no fault of mine or (C) I have to purchase a new phone altogether and go back to (A)
I hope I do not have to keep waiting longer than say another week or two?
I'm honestly very disappointed with your service at Tezpur, Assam

Bye

###### EMAIL SENT BY XIAOMI #####


Xiaomi Customer Service of India
13 Mar (8 days ago)
to me

Images are not displayed. Display images below - Always display images from Service.in@xiaomi.com
Dear Customer,



Greetings from Mi India Customer Support. My name is Biswanath.



I understand your concern and extend my sincere apologies for the inconvenience caused to you.

With respect to your concern, I would like to inform you that this issue is already been forwarded to the concerned authorities and is currently under process. Please co-operate with us. You will be provided with the follow up as soon as the prerequisites be done and prompt action is been taken shortly.



For any further query please feel free to contact us, we would be more than happy to assist you with the same.

You will receive an email after 24 hours asking for your feedback. Please do not forgot to share feedback with us. Your feedback help us improve our service.

I appreciate your patience in this regard.



Regards,

Biswanath M.

Mi India Customer Support

Website: www.mi.com/in

Facebook: https://www.facebook.com/XiaomiIndia

Web Chat Service: http://www.mi.com/in/service/online

Hotline: 1800-103-6286

##### EMAIL SENT BY ME #####

From: User Google <pixelpop7@gmail.com>
Sent: Monday, March 12, 2018 12:43:20 PM
To: Xiaomi Customer Service of India
Subject: Re: Service complaint WO:ISIND2018022101725-53A5 WO:ISIN2018022501298-380A WO:ISIN2018030200203-09F5 WO:ISIN2018030300066-EF49 WO:ISIN2018030301198-410D WO:ISIN2018030400151-AB15


User Google <pixelpop7@gmail.com>
20 Mar (1 day ago)
to Xiaomi
Hello,

I am sending this reply after waiting a week since your last email.
Thanks for your assurance and information that - " this issue is already been forwarded to the concerned authorities and is currently under process. Please co-operate with us. You will be provided with the follow up as
soon as the prerequisites be done and prompt action is been taken shortly." a week ago. I have received several such messages prior to that since a month earlier. I urge you to do the needful soon because the time
frame expected you say "soon" is unreasonable

Pradyut Kumar Borah
Tel: 7896555034

##### I HAVE LOST TRACK OF EMAIL SENT TO THIS PATHETIC SERVICE EMAIL CONTACT #####

Re: Service complaint WO:ISIND2018022101725-53A5 WO:ISIN2018022501298-380A WO:ISIN2018030200203-09F5 WO:ISIN2018030300066-EF49 WO:ISIN2018030301198-410D WO:ISIN2018030400151-AB15 WO:ISIN2018032002510-B7ED
Inbox
x

Xiaomi Customer Service of India
11:43 (11 hours ago)
to me

Images are not displayed. Display images below - Always display images from Service.in@xiaomi.com
Dear Customer,

Greetings from Mi India Customer Support. My Name is Mohammed

I would like to inform you that, as I checked with your details I see that the team has already informed you to co ordinate with the service to get this issue resolve, I request you to please co ordinate with them they will assist you better in this regard.

Please Note :- You will receive an email after 24 hours asking for your feedback. Please do not forget to share feedback with us. Your feedback will help us improve our services.

If you have further questions, please don't hesitate to contact us. We will be glad to assist you further.

Thank you for being a valued customer.

Sincerely,

Mohammed

Mi India Customer Support

Website: www.mi.com/in

Facebook: https://www.facebook.com/XiaomiIndia

Web Chat Service:http://www.mi.com/in/service/online

Hotline: 1800-103-6286





From: User Google <pixelpop7@gmail.com>
Sent: Tuesday, March 20, 2018 12:08:15 PM
To: Xiaomi Customer Service of India
Subject: Re: Service complaint WO:ISIND2018022101725-53A5 WO:ISIN2018022501298-380A WO:ISIN2018030200203-09F5 WO:ISIN2018030300066-EF49 WO:ISIN2018030301198-410D WO:ISIN2018030400151-AB15

Hello,

I am sending this reply after waiting a week since your last email.
Thanks for your assurance and information that - " this issue is already been forwarded to the concerned authorities and is currently under process. Please co-operate with us. You will be provided with the follow up as
soon as the prerequisites be done and prompt action is been taken shortly." a week ago. I have received several such messages prior to that since a month earlier. I urge you to do the needful soon because the time
frame expected you say "soon" is unreasonable

Pradyut Kumar Borah
Tel: 7896555034

On 13 March 2018 at 11:33, Xiaomi Customer Service of India <Service.in@xiaomi.com> wrote:
Dear Customer,



Greetings from Mi India Customer Support. My name is Biswanath.



I understand your concern and extend my sincere apologies for the inconvenience caused to you.

With respect to your concern, I would like to inform you that this issue is already been forwarded to the concerned authorities and is currently under process. Please co-operate with us. You will be provided with the follow up as soon as the prerequisites be done and prompt action is been taken shortly.



For any further query please feel free to contact us, we would be more than happy to assist you with the same.

You will receive an email after 24 hours asking for your feedback. Please do not forgot to share feedback with us. Your feedback help us improve our service.

I appreciate your patience in this regard.



Regards,

Biswanath M.

Mi India Customer Support

Website: www.mi.com/in

Facebook: https://www.facebook.com/XiaomiIndia

Web Chat Service: http://www.mi.com/in/service/online

Hotline: 1800-103-6286



From: User Google <pixelpop7@gmail.com>
Sent: Monday, March 12, 2018 12:43:20 PM
To: Xiaomi Customer Service of India
Subject: Re: Service complaint WO:ISIND2018022101725-53A5 WO:ISIN2018022501298-380A WO:ISIN2018030200203-09F5 WO:ISIN2018030300066-EF49 WO:ISIN2018030301198-410D WO:ISIN2018030400151-AB15

Hello,

I received your email on 5th March, 2018 saying - "as your case has been already escalated in the following incident id WOIN2018030400628, our team will check and get back to you with resolution at the earliest."
So I would request you - Please respond soon because I'm very inconvenienced because of the current situation.

I had previously received another email on 22nd Feb, 2018 saying - " Be rest assured that the necessary actions will be taken by the concerned team to ensure timely resolution. For your future reference, the escalation ticket number is WO1N2018022100115."
not to count several emails claiming similar action in between.

This is just a kind reminder, at the present situation I've to either- (A) Wait (B) Collect the phone with a Bent due to no fault of mine or (C) I have to purchase a new phone altogether and go back to (A)
I hope I do not have to keep waiting longer than say another week or two?
I'm honestly very disappointed with your service at Tezpur, Assam

Bye





On 5 March 2018 at 17:32, Xiaomi Customer Service of India <Service.in@xiaomi.com> wrote:
Dear Customer,

Thank you for contacting Mi India Customer Support again. My name is Shashi.

As your case has been already escalated in the following incident id WOIN2018030400628, our team will check and get back to you with resolution at the earliest.

Please feel free to get in touch if you need any further assistance.

Regards,
Shashi,

Mi India Customer Support

Website: www.mi.com/in

Facebook: https://www.facebook.com/XiaomiIndia

Web Chat Service: http://www.mi.com/in/service/online

Hotline: 1800-103-6286






User Google		15:32 (7 hours ago)
im sorry nobody or team has ingormed mr anything except to wait so far, this ...

User Google		15:32 (7 hours ago)
On Wednesday, 21 March 2018, User Google <pixelpop7@gmail.com> wrote: > > im ...

User Google		15:34 (7 hours ago)
I feel seriously cheated by Mi service India, worst service

User Google		15:35 (7 hours ago)
I demand a fair replacement or repair or refund

User Google		15:38 (7 hours ago)
i have waited for a month due to no fault of mine, ill do anything, post this...

User Google <pixelpop7@gmail.com>
16:03 (7 hours ago)
to Xiaomi
hello,

" I checked with your details I see that the team has already informed you to co ordinate with the service to get this issue resolve,"

Please check the previous two emails, perhaps all emails you sent me and tell me in which email and which "team" has already informed me to co ordinate?