Your Question: My domain expired "www.dmaskell.com" I can't remember my login, is there any way to renew my domain?
Please wait, an operator will be with you shortly.
You are now chatting with Anna Panasenko - Domains Support
19:16Anna Panasenko:
Hello Donald! Thank you for contacting our Live Chat Support!
19:16Anna Panasenko:
Please allow me a moment to check the domain name in question.
19:17Donald Maskell:
Thanks. If you can give me like part of the email used I can probably resolve this on my own, I just use ALLOT of different emails.
19:17Donald Maskell:
And it's been a year since I logged in too.
19:20Anna Panasenko:
Due to security reasons, I cannot provide you with the email address assigned to your account. Would you please specify if you may know your username?
19:20Donald Maskell:
my username for everything is usually dmaskell92
19:21Donald Maskell:
I don't see why the email is confidential as you still need a password to gain access.
19:22Anna Panasenko:
As I can see, there is user with this username in our system. If you may have any idea of the email address, I can confirm if it is attached to this account.
19:22Donald Maskell:
I can start listing emails I own...
19:22Donald Maskell:
dmaskell92@aol.com
19:22Donald Maskell:
dmaskell9292@gmail.com
19:23Donald Maskell:
dmaskell1992@gmail.com
19:23Donald Maskell:
none of these?
19:23Anna Panasenko:
Our customers' security if one of our top priorities. Email address is a sensitive information, and that is why we cannot provide anyone with this information without verification.
19:23Anna Panasenko:
Unfortunately, these emails do not match.
19:24Donald Maskell:
One sec i have x10 emails that could have been used
19:24Anna Panasenko:
May I ask you to provide me with your street address, please?
19:24Donald Maskell:
930 west thomas st.
19:24Donald Maskell:
rome, new york
19:25Donald Maskell:
is it my stepmoms email? hicktownroman_69@yahoo.com?
19:25Anna Panasenko:
Thank you Donald. The email is h*c*t*w*r*m*n*6*@y*h*o.com
19:25Donald Maskell:
ah i see
19:25Anna Panasenko:
Please let me know if you have access to this email.
19:26Donald Maskell:
it's my stepmoms, let me see if i can auto login
19:26Donald Maskell:
I have access
19:27Anna Panasenko:
Okay, that is great. Please submit password reset at https://manage.www.namecheap.com/myaccount/rememberpwd.asp and let me know if you receive it .
19:28Donald Maskell:
How long does it take?
19:29Donald Maskell:
I keep refreshing, but I didn't receive the email yet.
19:29Anna Panasenko:
It usually arrives within several minutes. You can also check spam/junk folders for the email.
19:30Donald Maskell:
this is why I dislike Yahoo
19:31Donald Maskell:
I was locked out for trying too many passwords, could that hae something to do with it?
19:31Donald Maskell:
have*
19:31Anna Panasenko:
Password reset also helps to unlock account if you have multiple unsuccessful login tries.
19:33Donald Maskell:
Is there some way i can send a email from that Yahoo account to verify? I couldn't register a Sega ID from yahoo because I never received the email confirmation...
19:34Donald Maskell:
I've also checked the Spam folder
19:38Anna Panasenko:
Unfortunately, it is not possible to resend password reset email to another address. I can try to verify your account ownership and change the email address associated with your account.
19:38Donald Maskell:
Can't you just send a different kind of email to the same address?
19:39Anna Panasenko:
I can try to send test email to hicktownroman_69@yahoo.com .
19:39Donald Maskell:
ok
19:39Anna Panasenko:
Would you like me to do it?
19:39Donald Maskell:
yeah go ahead
19:41Anna Panasenko:
Just a moment, please.
19:42Donald Maskell:
I received it.
19:43Donald Maskell:
What is that password?
19:43Donald Maskell:
My new login?
19:43Anna Panasenko:
I see, thank you for the update. As far as I understand, password reset email has not gone through, right?
19:43Donald Maskell:
yeah
19:44Donald Maskell:
Yahoo blocks it i think
19:44Anna Panasenko:
Those details are login credentials for your support account for hicktownroman_69@yahoo.com email.
19:44Donald Maskell:
I can use them to reset my password or what?
19:45Anna Panasenko:
Unfortunately, no, they cannot be used to obtain access to your Namecheap account.
19:46Donald Maskell:
can I paste the password here and you verify the email is mine and reset the password?
19:46Anna Panasenko:
Still it may be possible to change the email address if you provide me with the details for verification. Would you like to try it?
19:46Donald Maskell:
I guess
19:47Donald Maskell:
That Email was used because she bought the domain for me though
19:47Donald Maskell:
We can change the email
19:48Anna Panasenko:
Please provide me with the following details: Order ID (can be checked in order receipts sent to the email address associated with your account): Your local address: Zip code: Phone number:
19:49Donald Maskell:
Invoice ID?
19:49Donald Maskell:
Transaction ID?
19:50Donald Maskell:
Transaction ID: 1GB93922ED6594530
19:50Anna Panasenko:
This should be an order id, you can find it in order summary for purchases with us (for example, for domain).
19:50Donald Maskell:
Not sure what you want, it doesn't say order id
19:50Donald Maskell:
Invoice ID: dmaskell92ZZZZC0C938B499994A7C8D6BA3BB9891CE6F
19:50Donald Maskell:
that?
19:51Donald Maskell:
PayPal Email ID PP120 - bd156b3b1751b
19:51Donald Maskell:
this?
19:51Donald Maskell:
i can send you the whole email...
19:51Anna Panasenko:
This may really help, please do.
19:51Donald Maskell:
should i paste it here?
19:52Anna Panasenko:
Yes, please.
19:52Donald Maskell:
Aug 8, 2014 19:33:13 PDT
Transaction ID: 1GB93922ED6594530
Hello Anne Messick,

You sent a payment of $10.87 USD to UnifiedRegistrar
(support@namecheap.com)

It may take a few moments for this transaction to appear in your account.
Merchant
UnifiedRegistrar
support@namecheap.com
Instructions to merchant
You haven't entered any instructions.
Shipping address - confirmed
ANNEK*MESSICK
930 W Thomas St
Rome, NY 13440
United States
Shipping details
The seller hasn’t provided any shipping details yet.
DO YOUR HOMEWORK AND SCORE GREAT DEALS. Shop Deals Now
Description	Unit price	Qty	Amount

$10.87 USD	1	$10.87 USD
Subtotal	$10.87 USD
Total	$10.87 USD
Payment	$10.87 USD
Payment sent to support@namecheap.com

Invoice ID: dmaskell92ZZZZC0C938B499994A7C8D6BA3BB9891CE6F



Issues with this transaction?
You have 45 days from the date of the transaction to open a dispute in the Resolution Center.

Questions? Go to the Help Center at www.paypal.com/help.

RIGHT TO REFUND

You, the customer, are entitled to a refund of the money to be transmitted as a result of this agreement if PayPal does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you.

If your instructions as to when the money shall be forwarded or transmitted are not complied with, and the money has not yet been forwarded or transmitted, you have a right to a refund of your money. If you want a refund, you may contact PayPal by calling toll-free 1-888-221-1161.

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click Help in the top right corner of any PayPal page.

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PayPal Email ID PP120 - bd156b3b1751b
19:53Donald Maskell:
Anne messick is my stepmoms name, she used her card
19:53Anna Panasenko:
As I can see, this is the email from PayPal. Please search for the order summary from namecheap.com.
19:55Donald Maskell:
I don't think I have that email. It probably never went through...
19:56Donald Maskell:
I have the registered email and the password can't be reset, I don't understand why i have to jump through so many hoops because your automated systems obviously aren't compatible with Yahoo...
19:57Donald Maskell:
I don't understand why I get the test message but not the reset message...
19:58Donald Maskell:
anyway
19:58Donald Maskell:
My phone number is 315 750 0179 and my zip is 13440
19:58Anna Panasenko:
To my regret, I cannot provide you with this information. You can try to add our email to the whitelist and try to submit password again.
19:59Anna Panasenko:
Unfortunately, I will not be able to proceed with verification without an order ID.
19:59Donald Maskell:
This is ridiculous.
20:00Anna Panasenko:
I completely understand your feelings, however, I cannot skip this rules as they are essential for our customers' security.
20:00Donald Maskell:
The only way to white-list a email is to find it in the spam folder.
20:00Donald Maskell:
I never get the email period.
20:01Anna Panasenko:
Password reset emails are sent from support@namecheap.com , which is the one I sent test email from.
20:02Donald Maskell:
I can send you a screenshot of what is in my inbox, I tried to put my email in the reset password field at least 10 times.
20:02Anna Panasenko:
Please let me know if it may be possible to whitelist it this way.
20:03Donald Maskell:
The test email came to my inbox just fine
20:04Donald Maskell:
There's no white-list option unless it's marked as spam.
20:04Donald Maskell:
even then it still goes to the spam folder.
20:05Anna Panasenko:
I believe you Donald, and I completely understand the situation, but still I cannot provide you with your password or change the email without verification. May I ask you to submit a ticket to our RisK Management Department at https://support.namecheap.com/index.php?/Tickets/Submit ?
20:05Anna Panasenko:
Once done, please provide me with the ticket ID and I will mark it prioritized.
20:05Anna Panasenko:
Risk Management Department will be able to verify your account ownership in an alternative way and change your email address.