https://puu.sh/lVNfM/63edf694fb.jpg - The realisation that started it all as I realised they had changed my display name to something wrong, bastardised.

 Ichirou: Hi there!  I'm Game Master Ichirou and I'm reviewing your ticket information right now. How are you doing today?
 tjwaller@hotmail.com: Hopefully this is a real perosn.
 tjwaller@hotmail.com: Can you read the reason I gave for the issue?
 Ichirou: I understand that you're complaining about your display name. Is that correct?
 tjwaller@hotmail.com: Yes. I haven't played or used this account in a long time. My display name was thexiidoctor. And now it's been bastardised into something that loses any meaning the original had.
 Ichirou: I would like to inform you that the display name was not changed. Please note that "thexiidoctor" is your account's username and your display name is "thexiiivdoctori".
 tjwaller@hotmail.com: My display name was definitely 'thexiidoctor'.
 tjwaller@hotmail.com: The name has been one I've used for years now, I would never ever name anything of mine 'thexiivdoctori'. That has clearly been altered in the time I haven't been using this account.
 tjwaller@hotmail.com: If it helps, I haven't used this account since the arc takeover. My account was from perfectworld.
 tjwaller@hotmail.com: And hasn't been used again until just now.
 Ichirou: I have already checked the account and I would like to assure you that no changes has been made on the display name.
 tjwaller@hotmail.com: I would like to link you a screenshot from years ago, playing Blacklight
 tjwaller@hotmail.com: where my usename ingame showed as TheXiiDoctor.
 tjwaller@hotmail.com:  http://images.akamai.steamusercontent.com/ugc/1137417496797540435/92BB089EE9BAF0CCE9D4B0AA6502748520265F7F/
 Ichirou: Sure, that would be great :)
 tjwaller@hotmail.com: The image is dated to quite a while ago, before the arc takeover.
 tjwaller@hotmail.com: It clearly states me as TheXiiDoctor, not TheXiivDoctori.
 Ichirou: That is not the account's display name. It's the character's name :)
 tjwaller@hotmail.com: then I suppose my question is, is display name a new phenomenon?
 tjwaller@hotmail.com: Is display name a new category specific to Arc.
 tjwaller@hotmail.com: That wasn't there with PerfectWorld.
 tjwaller@hotmail.com: Because I 100% have never typed TheXiivDoctori into anything, ever.
 Ichirou: I would like to let you know that the character's name is still "TheXiiDoctor". You may login to the account and check. The display name was part of the registration even when before it was moved to Arc. Please note that your display name is also your forum name.
 tjwaller@hotmail.com: Alright. again, I have never typed what is currently whatever this TheXiivDoctori thing is into anything. There is now way in hell it was something I've typed and decided was okay.
 tjwaller@hotmail.com: So I suppose my next question is can you change it to something else?
 tjwaller@hotmail.com: "TheXiivDoctori" Is a spelling mistake, and is nothing I would ever type or use.
 Ichirou: Unfortunately, we only offer name changes under very specific circumstances. We can only change the handle name if the account name and handle are the same, the current handle is a security risk, or the name qualifies as a violation to our policies.
 tjwaller@hotmail.com: Something has very clearly gone wrong here. This weird spelling mistake name is certainly not mine nor is it anything I would ever type in and be okay with. It is NOT here by my choice or action.
 tjwaller@hotmail.com: This has been forced upon me, and I don't know why.
 tjwaller@hotmail.com: Maybe it was PerfectWorld's mistake, and you can't see it cause you're an Arc guy.
 Ichirou: Again, I have already checked the account and the handle name has never been changed. It was the display name that you listed upon registering the account.
 tjwaller@hotmail.com: But I know for sure that this is viciously incorrect.
 Ichirou: I have already check all the changes made on the account since it was created.
 tjwaller@hotmail.com: When was the account created?
 tjwaller@hotmail.com: Like, according to your system.
 Ichirou: The account was created on 2012-07-09.
 tjwaller@hotmail.com: Alright. That correlates with my emails.
 Ichirou: I understand that you would like to change the display name of the account however, we won't be able to grant your request.
 tjwaller@hotmail.com: It's pretty sad that a display name that I would have never put there is now stuck on me after I have spent easily over I imagine 200 dollars on this game.
 tjwaller@hotmail.com: I guess that's just the end of that then. I can't support business practices that force uncomfortable things on their customers.
 tjwaller@hotmail.com: I hope, at least, it was machine mistake. And that you just can't see what happened.
 tjwaller@hotmail.com: And wasn't intentional malice.
 Ichirou: I do understand that you don't like the display name of your account however, I would like to inform you that I have already check all the changes made on the account and I'm certain that it's the display name that you entered on the registration page.
 tjwaller@hotmail.com: From the information that you have access to, yes.
 tjwaller@hotmail.com: Mechanical error happens.
 tjwaller@hotmail.com: Like, the error isn't even a case of 'don't like' it's a case that I feel really viciously uncomfortable with it. It's a bastardisation that mocks the meaning the name had.
 tjwaller@hotmail.com: It's like getting mail from a company that spells your name wrong and refuses to fix it.
 tjwaller@hotmail.com: It's completely invalidating. It's not just a case of 'not liking it'.
 Ichirou: We respect your feedbacks but I'm certain that it's the handle name that you've entered on the registration page. I would like to ask for your understanding as we won't be able to change it.
 tjwaller@hotmail.com: I understand that you can't do any more at least. Something has gone wrong and you can't see it.
 tjwaller@hotmail.com: And if you can't see it, you can't do anything about it.
 Ichirou: I appreciate your understanding and I hope that we'll see you in the game soon. Is there anything else I can help you with today?
 tjwaller@hotmail.com: I'm not going to be playing and Arc games, ever. This was my attempt at getting into it and the experience has assured me that I am not valuable or cared for, despite the money I've put into the game in the past.
 tjwaller@hotmail.com: At the very least, I appreciate the time you're paid to take.
 Ichirou: I would like to assure you that we value our players however, there are certain issues, concerns or requests that we won't be able to assist or grant.