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Listing Error
4 messages
<MY EMAIL> Tue, Aug 7, 2018 at 12:38 PM
To: social@zillow.com
The schools listed on our house are incorrect and customer service hasn't responded. I was directed to you through Twitter.
It's for:
<MY ADDRESS>
The schools should be Meadow Glen Elementary and Meadow Glen Middle and River Bluff High. It's correct on Trulia for reference. Thanks.
Zillow <social@zillow.com> Tue, Aug 7, 2018 at 12:40 PM
Reply-To: Zillow <social@zillow.com>
To: <MY EMAIL>
##- Please type your reply above this line -##
Your request (5660193) has been received and is being reviewed by our support staff.
To add additional comments, reply to this email.
<MY NAME>
Aug 7, 9:40 AM PDT
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[6LV63E-65XG]
Bryce Patnode (Zillow) <social@zillow.com> Tue, Aug 7, 2018 at 12:44 PM
Reply-To: Zillow <social@zillow.com>
To: <MY EMAIL>
##- Please type your reply above this line -##
Your request (5660193) has been updated. To add additional comments, reply to this email.
Bryce Patnode (Zillow Help Center)
Aug 7, 9:44 AM PDT
Hello,
Thank you for contacting us. We receive the information about our schools such as ratings, contact information, and test
scores from our partner website, www.greatschools.org. If you see any discrepancies with this information on Zillow, it’s likely
that this information will be corrected during our next data upload from GreatSchools.
We receive our school boundary information (which determines the schools that are listed on your property page under
Nearby Schools) from our partner website, Pitney Bowes. While we do our best to keep these boundaries updated
systematically, we are unable to make manual changes to boundaries. We always recommend consulting your local school
districts directly, for the most complete school assignment information. Please also note that Zillow does not receive boundary
information from school districts, only through Pitney Bowes.
In order for a school to appear on our site, we must receive information on it from both of our sources. It
appears that the schools that should be assigned for your home are not currently listed on our site.
All of our school information under Nearby Schools is provided to Zillow from third parties, and we are unable to make manual
updates or expedite the data update process for the school information that is presented. Although we cannot manually
change the schools listed under Nearby Schools or expedite the data update process, we can check to make sure that
Pitney Bowes has the school in their database, so that the school may potentially be added during our next site
update.
Thank you for using Zillow!
Best,
Bryce
Zillow Consumer Care
<MY NAME>
Aug 7, 9:40 AM PDT
The schools listed on our house are incorrect and customer service hasn't responded. I was directed to you through Twitter.
It's for:
<MY ADDRESS>
The schools should be Meadow Glen Elementary and Meadow Glen Middle and River Bluff High. It's correct on Trulia for
reference. Thanks.
[6LV63E-65XG]
<MY EMAIL> Tue, Aug 7, 2018 at 1:34 PM
To: Zillow <social@zillow.com>
I'll say this again, Trulia (your sister site) also uses greatschools.org and has them correct. It's your problem, please fix it. It's taking business away
from my listing and makes me want to pull house from your site.
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