'Samuel C' says: Thank you for contacting EarthLink LiveChat, how may I help you today?
xyz@earthlink.net: I've noticed you changed the description on the plan I have from "up to 8 mbps" to "up to 15mbps" -- Am I going to notice a speed increase?
Samuel C: I will be glad to assist you in this regard.
Samuel C: Did you subscribe for 15 mbps ?
xyz@earthlink.net: I subscribed back when it was 8mbps.
xyz@earthlink.net: To the ultra fast plan.
xyz@earthlink.net: Which I've noticed you've changed to say 15 mbps.
Samuel C: If you have subcribed for 15 mbps. You will get the 15 mbps. If you are using 8mbps speed plan now. You will get only 8mbps.
xyz@earthlink.net: How much is the 15mbps plan per month (after the introductory rate)?
Samuel C: Let me check for you.
Samuel C: Please give me five minutes of time.
xyz@earthlink.net: OK.
Samuel C: Thank you.
Samuel C: Thank you for your patience and time.
Samuel C: Do you want to subscribe for 15 mbps speed  ?
xyz@earthlink.net: I just asked how much it would cost per month after the introductory rate. I haven't decided if I want to or not yet. The answer to that question will be very helpful in my making that decision.
Samuel C: Let me transfer this chat support to our customer support department you will provide you the exact cost details after introductory offer.
xyz@earthlink.net: OK.
Please wait while I transfer the chat to 'Vanessa S'.
'Vanessa S' says: Thank you for contacting EarthLink LiveChat, how may I help you today?
xyz@earthlink.net: How much is the 15mbps plan per month (after the introductory rate)?
Vanessa S: Hello.
xyz@earthlink.net: Also, I am currently subscribed to the 8mbps plan, which was changed to the 15mbps plan ("ultra fast").
xyz@earthlink.net: Hello?
Vanessa S: Since, you are through to customer support Live chat. Anything related to your Cable Internet service.  I request you to please  contact the toll free EarthLink Cable Services customer support number : 1-888-327-8454, and  and the hours of operation are Mon - Fri 7 a.m. to Midnight EST, Sat and Sun 8 am - 10 pm  EST.
Vanessa S: The pricing will differ from area to area.
xyz@earthlink.net: So, you can't give me any details on pricing in my area (123 Name Street, Town -- Time Warner Cable / State)?
Vanessa S: Since, you are through to customer support Live chat. Anything related to your Cable Internet service. I request you to please contact the toll free EarthLink Cable Services customer support number : 1-888-327-8454, and and the hours of operation are Mon - Fri 7 a.m. to Midnight EST, Sat and Sun 8 am - 10 pm EST.
xyz@earthlink.net: I can, in fact, read. However "Anything related to your Cable Internet service." is not even a sentence. "Since, you are through to customer support Live chat." is a fragment. I am asking if you can give me any details or not. The possible answers are "No, I can not give you any information regarding that." and "Yes, I can give you information regarding that."
Vanessa S: I apologize any inconvenience caused in this regards. To get the details regarding Pricing Please contact the Cable Department on the above provided number.
xyz@earthlink.net: *sound of head hitting desk, hard*
xyz@earthlink.net has left chat.