Amazon DNA

Messaging Assitant: Hi! It's Amazon's messaging assistant again.

Messaging Assitant: So, what can I help you with?

Me: An item I ordered did not arrive.

Messaging Assitant: Sorry to hear that. Could you tap the specific item from your recent orders below?

Me: *taps item*

Messaging Assitant: Sorry to hear that. Tell me a little more about what happened.

Me: Package never arrived.

Messaging Assitant: Sorry it hasn't arrived.

Messaging Assitant: Give me a minute to check on this.

Me: Sounds good.

Messaging Assitant: I'll send another one to the same address that you had the last one sent, OK?

Me: Get a refund instead.

Messaging Assitant: OK, we refunded xxx.xx USD to your original payment method. You should see it in 3-5 business days.

Messaging Assitant: If the item does end up getting to you, you can simply refuse delivery or return it.

Messaging Assitant: Is there anything else I can help you with?

Me: No, that's all.

Messaging Assitant: OK. We'll post any updates and next steps in Your Orders.

Messaging Assitant: Thanks for contacting Amazon. Have a nice day!