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BoltPow3r

TeamViewer response

BoltPow3r
Jun 2nd, 2016
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  1. Dear [PERSON],
  2.  
  3. Thank you for your email and query regarding TeamViewer.
  4.  
  5. TeamViewer experienced a service outage on Wednesday, June 1, 2016. The outage was caused by a denial-of-service attack (DoS) aimed at the TeamViewer DNS-Server infrastructure. TeamViewer immediately responded to fix the issue to bring all services back up.
  6.  
  7. Some online media outlets falsely linked the incident with past claims by users that their accounts have been hacked and theories about would-be security breaches at TeamViewer. We have no evidence that these issues are related.
  8.  
  9. The truth of the matter is:
  10.  
  11. 1. TeamViewer experienced network issues because of the DoS-attack to DNS servers and fixed them.
  12. 2. There is no security breach at TeamViewer.
  13. 3. Regardless of the incident, TeamViewer continuously works to ensure the highest possible level of data and user protection.
  14.  
  15. Even though the server outage is not in any way related to the below mentioned advice, TeamViewer would like to reaffirm:
  16.  
  17. Careless use of account credentials remains to be a key problem for all internet services. This particularly includes the use of the same password across multiple user accounts with various internet services.
  18.  
  19. In addition, users might unintentionally download and install malware programs. Yet once a system is infected, perpetrators can virtually do anything with that particular system – depending on how intricate the malware is, it can capture the entire system, seize or manipulate information, and so forth.
  20.  
  21. TeamViewer strongly recommends:
  22.  
  23. • Users should avoid all affiliate or adware bundles: While users may think they are just downloading a harmless program, the software could in fact install something else.
  24. • Users ought to download TeamViewer only through the official TeamViewer channels such as the TeamViewer website https://www.teamviewer.com
  25. • Users should protect any user account - whether it is with TeamViewer or any another supplier – by using unique and secure passwords that are frequently changed.
  26. • Users should ensure they have reliable anti-malware and security solutions in place at all times.
  27.  
  28. TeamViewer recommends that users who have been the victim of criminal activities get in touch with their local police departments, in order to report their cases. This is particularly important because TeamViewer is subject to very strict data protection and privacy regulations, and can release sensitive data only to authorized individuals and authorities.
  29.  
  30. Please do not hesitate to contact us again at any time if you have further questions or queries we can be of assistance with.
  31.  
  32. Best regards,
  33.  
  34. Simone Angstmann
  35. Senior Customer Care Agent
  36.  
  37. -----------------------------
  38. www.teamviewer.com
  39.  
  40. TeamViewer GmbH * Jahnstr. 30 * 73037 Göppingen * Germany
  41. Registration Ulm HRB 534075 * CEO: Andreas König, CFO: Stephan Kniewasser
  42.  
  43. Phone number +49 (0) 7161 60692 50 * Fax +49 (0) 7161 60692 79 * E-Mail sales@teamviewer.com
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