From: COM2US <cs-no-reply@com2us.com>
Sent: Wednesday, 24 January 2018 5:31 AM
To: benlee_@live.com
Subject: account hacked

Greetings Summoner,



Thank you for contacting Com2us Player Support.



We understand that you are inquiring about the Hive account in which you have lost access to.



To further assist you on this matter, please provide the following information to the best of your ability regarding the details of the Hive account so that we can further investigate the matter:



*Failure to provide all of the information in completeness may affect our ability to properly assist you on this matter.*

** PLEASE MAKE SURE TO NOT REPLY TO OUR NO-REPLY CONFIRMATION E-MAIL **



1. Hive ID prior to losing access: coffee.sua2

2. Summoner Name prior to losing access: Vindicated_

3. Server: Asia

4. Summoners War account creation date(mm/dd/yyyy)​: around 24th September 2014

5. Hive account creation date(mm/dd/yyyy): around September/October 2014

6. Date of login Issue(mm/dd/yyyy)​: 18th January 2018

7. Original E-mail prior to losing access: benlee_@live.com or 7188021@student.swin.edu.au

8. E-mail Verified (Y/N):  yes

9. Google Play / iTunes E-mail used to make purchases: benlee_@live.com (itunes)

10. Screenshot of the First and Last Purchase made on the account prior to losing access(Only TWO records will be necessary): 1st purchased: https://imgur.com/OknrXMa last purchased: im currently playing 2 accounts different server but under same itunes account, so i cant remember the

last purchased for this hacked account, since i stopped spending on it. Here is something https://imgur.com/XA2iCmn

Imgur: The magic of the Internet
imgur.com
Imgur: The magic of the Internet


*Android : Purchase details can be found by going here https://payments.google.com (GPA #, date of purchase and purchase details must be clearly visible for each screenshot)

*Apple : Purchase details can be found by accessing your iTunes account and navigating to your Purchase History (Order ID must be clearly visible for each screenshot )

**When providing your iTunes Purchase History, please allow Previous Purchases batches to be visible below the information about the first and most recent purchase in each screenshot.

*Please DO NOT provide bank statements, Paypal records, purchase records from your mobile service carrier or App Store email receipts. *

11. Device Model of ALL devices used to log into the account before losing access(Galaxy S7, iPhone 7, etc): Iphone 7, Iphone 10, Ipad mini 4, Iphone 5s

12. DID(Device ID) of ALL ​devices used to log into the account before losing access​:  UID : 145113767 / DID: 144425569 for iphone 10, no longer own other device

*Open Summoners War or the withHive app -> Select your profile located on the top left  -> Under the \'Account\' tab select ‘Com2uS Hive’ -> Navigate back ( \"<\" icon in the top left corner) -> Open the side menu bar (\"☰ \" ) -> Scroll to the bottom for the DID number​

Or

> Start game (login page) -> Customer Service -> Back arrow \"<\" (top left corner) -> Dropdown menu (☰) in top left corner -> scroll down to the bottom of the blue dropdown menu to find your DID number

13. Login Method (Hive/FB/Google+):



Please note, Com2us is not responsible for the recovery of accounts that are reported as lost, stolen, hacked, or show a history of usage and exchange between multiple users.



However we will do everything within our ability to provide assistance based on the information provided.



Thank you for your cooperation on this matter and we hope to hear from you soon.



BigRed

Account Specialist

Com2us Player Support


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Please go to Contact us if you have any more questions.