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  1. DeGutis, Laura LauraDeGutis@KentuckyOneHealth.orgHide
  2. To vlvinch@aol.com vlvinch@aol.com
  3. After further research we do not have an application on file for you and I do not see where one was ever submitted. I have forwarded your request for additional information to our Customer Service department since they have access to the information you need and I do not.
  4.  
  5.  
  6.  
  7. From: vlvinch@aol.com [mailto:vlvinch@aol.com]
  8. Sent: Monday, June 01, 2015 6:10 PM
  9. To: DeGutis, Laura
  10. Subject: Re: Kentucky One Health
  11.  
  12.  
  13.  
  14. What is the date on that application, please?
  15.  
  16.  
  17.  
  18.  
  19.  
  20.  
  21.  
  22. -----Original Message-----
  23. From: DeGutis, Laura <LauraDeGutis@KentuckyOneHealth.org>
  24. To: vlvinch <vlvinch@aol.com>
  25. Sent: Mon, Jun 1, 2015 12:59 pm
  26. Subject: RE: Kentucky One Health
  27.  
  28. That application is now expired so we need a new on completed.
  29.  
  30.  
  31.  
  32. From: vlvinch@aol.com [mailto:vlvinch@aol.com]
  33. Sent: Monday, June 01, 2015 12:53 PM
  34. To: DeGutis, Laura
  35. Subject: Re: Kentucky One Health
  36.  
  37.  
  38.  
  39. Ok, will try.
  40. Also, fwiw, in looking at this paperwork I seem to recall sending this information previously (for financial assistance) perhaps two or three years ago or so - about the time they were giving me one CT Scan per month for about 6 -8 months in a row. They should have this in their records. If not, I should have
  41. the clinicals here somewhere in my pile of 1,000 pages of them.
  42.  
  43.  
  44.  
  45.  
  46.  
  47. -----Original Message-----
  48. From: DeGutis, Laura <LauraDeGutis@KentuckyOneHealth.org>
  49. To: vlvinch <vlvinch@aol.com>
  50. Sent: Mon, Jun 1, 2015 12:49 pm
  51. Subject: RE: Kentucky One Health
  52.  
  53. Any Kentucky One facility and ask specifically for a patient advocate.
  54.  
  55.  
  56.  
  57. From: vlvinch@aol.com [mailto:vlvinch@aol.com]
  58. Sent: Monday, June 01, 2015 12:48 PM
  59. To: DeGutis, Laura
  60. Subject: Re: Kentucky One Health
  61.  
  62.  
  63.  
  64. Any of them? Just walk in and ask anyone there? That's it?
  65.  
  66.  
  67.  
  68.  
  69.  
  70.  
  71.  
  72. -----Original Message-----
  73. From: DeGutis, Laura <LauraDeGutis@KentuckyOneHealth.org>
  74. To: vlvinch <vlvinch@aol.com>
  75. Sent: Mon, Jun 1, 2015 12:45 pm
  76. Subject: RE: Kentucky One Health
  77.  
  78. We allow 30 days, the only other solution I can think of is going to one of our KentuckyOne Facilities and an advocate can help you there.
  79.  
  80.  
  81.  
  82. From: vlvinch@aol.com [mailto:vlvinch@aol.com]
  83. Sent: Monday, June 01, 2015 10:52 AM
  84. To: DeGutis, Laura
  85. Subject: Re: Kentucky One Health
  86.  
  87.  
  88.  
  89. This paperwork I have in front of me says 14 days.
  90.  
  91. I do not have a friend or family member willing to help. This is why I have been asking for help - for years - close to a decade now, actually.
  92.  
  93. This is why I have now given up asking for help.
  94.  
  95. Thank you for your time.
  96.  
  97.  
  98.  
  99.  
  100.  
  101.  
  102.  
  103. -----Original Message-----
  104. From: DeGutis, Laura <LauraDeGutis@KentuckyOneHealth.org>
  105. To: vlvinch <vlvinch@aol.com>
  106. Sent: Mon, Jun 1, 2015 10:44 am
  107. Subject: RE: Kentucky One Health
  108.  
  109. Ms. Vinch,
  110.  
  111. You have 30 days to complete and return the application with the appropriate requested income. We do need this completed in order to process it for Financial Assistance. Do you have a friend or family member that can help you complete the application? Account D1408301960 is a date of service 3/31/14.
  112.  
  113.  
  114.  
  115. From: Heil, Janet
  116. Sent: Monday, June 01, 2015 10:28 AM
  117. To: vlvinch@aol.com
  118. Cc: DeGutis, Laura
  119. Subject: RE: Kentucky One Health
  120.  
  121.  
  122.  
  123. Unfortunately, this paper needs to be filled out. I will forward this to the supervisor of the Patient Advocate and they can get someone to walk you thru it.
  124.  
  125. Thanks
  126.  
  127.  
  128.  
  129. Laura, Can you see who was the advocate who is helping Ms Vinch and make them aware that she needs assistance with the forms?
  130.  
  131. Thanks
  132.  
  133.  
  134.  
  135.  
  136.  
  137. From: vlvinch@aol.com [mailto:vlvinch@aol.com]
  138. Sent: Monday, June 01, 2015 10:22 AM
  139. To: Heil, Janet
  140. Subject: Re: Kentucky One Health
  141.  
  142.  
  143.  
  144. I just got a packet of Financial Request information I opened today from kentucky One Health - Patient Account #D1408301960 to help with Financial Assistance. They want it back within 14 days?
  145.  
  146. I cannot even remember the last time I was in Jewish Hospital (Eastpoint) as it's been closed for quite sometime - and they want this back in 14 days? I haven't been there in years. I'd asked for a Healthcare Advocate as I have brain damage due to a massive subarachnoid hemohage. I cannot even remember to pay my electric bills here in my home so I do not know how they expect me to complete 6 pages of paperwork? All they did was run unnecessary tests and additional radiation to fry my brain even more. It would be a miracle if I do not have a brain tumor, leukemia or lymphoma at this juncture after dozens of CT scans and x-rays given.
  147.  
  148. If they can get someone to help me fill out this paperwork then sure, I'll do it. You have my address.
  149. HEALTHCARE ADVOCATE - been asking for one since roughly 2008 from every medical facility in
  150. Louisville.
  151.  
  152. At this juncture I have given up and cut off all Louisville medical facilities. Now it's just a matter of which one of you are going to get a piece of my house when I die and the way things are going it won't be in the too distant future. I'm about ready to sign over my medical Case Mangement and power of attorney to Chase bank because at least they will sit down with me and advise me when to pay my mortage, so you'll probably have to deal with them at some point or write off however much you claim I owe you. Perhaps in the future you'll keep your unnecessary medical procedures in check (like limiting CT Scans to less than 12 per year as you did to me and so many others I've spoken to).
  153.  
  154. Good luck,
  155. Vicky Vinch
  156.  
  157.  
  158.  
  159.  
  160.  
  161.  
  162.  
  163. -----Original Message-----
  164. From: Heil, Janet <JanetHeil@KentuckyOneHealth.org>
  165. To: vlvinch <vlvinch@aol.com>
  166. Sent: Fri, May 22, 2015 1:46 pm
  167. Subject: RE: Kentucky One Health
  168.  
  169. I don’t when, it was sent to me this morning.
  170.  
  171.  
  172.  
  173. From: vlvinch@aol.com [mailto:vlvinch@aol.com]
  174. Sent: Friday, May 22, 2015 1:45 PM
  175. To: Heil, Janet
  176. Subject: Re: Kentucky One Health
  177.  
  178.  
  179.  
  180. Yes but when did Kentucky One Health receive this request? Gosh, it's been so long I don't even remember.
  181.  
  182.  
  183.  
  184. -----Original Message-----
  185. From: Heil, Janet <JanetHeil@KentuckyOneHealth.org>
  186. To: vlvinch <vlvinch@aol.com>
  187. Sent: Fri, May 22, 2015 1:42 pm
  188. Subject: RE: Kentucky One Health
  189.  
  190. I just received the inquest today.
  191.  
  192.  
  193.  
  194. From: vlvinch@aol.com [mailto:vlvinch@aol.com]
  195. Sent: Friday, May 22, 2015 1:18 PM
  196. To: Heil, Janet
  197. Subject: Re: Kentucky One Health
  198.  
  199.  
  200.  
  201. The calls have stopped. How long ago was this request, please?
  202.  
  203. -----Original Message-----
  204. From: Heil, Janet <JanetHeil@KentuckyOneHealth.org>
  205. To: vlvinch <vlvinch@aol.com>
  206. Sent: Fri, May 22, 2015 1:05 pm
  207. Subject: RE: Kentucky One Health
  208.  
  209. You have been receiving calls on accounts.
  210.  
  211.  
  212.  
  213. From: vlvinch@aol.com [mailto:vlvinch@aol.com]
  214. Sent: Friday, May 22, 2015 11:57 AM
  215. To: Heil, Janet
  216. Subject: Re: Kentucky One Health
  217.  
  218.  
  219.  
  220. Which issue, please?
  221.  
  222.  
  223.  
  224.  
  225.  
  226. -----Original Message-----
  227. From: Heil, Janet <JanetHeil@KentuckyOneHealth.org>
  228. To: vlvinch <vlvinch@aol.com>
  229. Sent: Fri, May 22, 2015 11:48 am
  230. Subject: Kentucky One Health
  231.  
  232. I was given your email address to help you with an issue. Could you please give me the account number or numbers and who has been calling you?
  233.  
  234. Thanks
  235.  
  236.  
  237.  
  238. Janet Heil
  239.  
  240. Contract Coordinator
  241.  
  242. Louisville Revenue Realization Center
  243.  
  244. KentuckyOne Health
  245.  
  246. Conifer Health Solutions
  247.  
  248. 539 South 4th St, Louisville, Ky 40202
  249.  
  250. 502-582-7602 office
  251.  
  252. 502-407-3258 fax
  253.  
  254. Janet.heil@coniferhealth.com
  255.  
  256. www.coniferhealth.com
  257.  
  258. jheil@kentuckyonehealth.org
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