EA Live Chat

Chat Started: Thursday, April 30, 2020, 20:38:25 (+0000)
Chat Origin: EN_CH_T1_AB
Agent Priya B
( 3m 41s ) Priya: Thank you for contacting EA HELP, my name is Priya, may I start with your first name please?
( 3m 49s ) ▯▯▯▯▯: ▯▯▯▯▯
( 4m 29s ) Priya: Hi ▯▯▯▯▯, I hope you are doing good. I can see that you have contacted us regarding Origin, would you like to elaborate a bit here?
( 5m 13s ) ▯▯▯▯▯: Yeah, I tried to log into my account the other day and I am not receiving any emails when I try and change my password.
( 6m 30s ) Priya: I see, so you can't sign in and you're not receiving the reset password link as well.
( 6m 46s ) ▯▯▯▯▯: Yep
( 6m 59s ) Priya: I can understand how annoying it could be for you however no need to worry I will surely do my best to help you.
( 7m 50s ) ▯▯▯▯▯: Thanks
( 8m 3s ) Priya: Anytime!
( 8m 4s ) Priya: Do you mind If I ask you few questions for better understanding of the issue?
( 8m 16s ) ▯▯▯▯▯: Sure
( 8m 43s ) Priya: Could you please help me with your email?
( 8m 56s ) ▯▯▯▯▯: ▯▯▯▯▯@▯▯▯▯▯▯.com
Chat Started: Thursday, April 30, 2020, 20:45:11 (+0000)
Chat Origin: EN_CH_T1_AB
Agent John B
( 10m 26s ) John: Thank you for contacting EA HELP, my name is John, may I start with your first name please?
( 10m 43s ) ▯▯▯▯▯: ▯▯▯▯▯
( 11m 13s ) John: Hi ▯▯▯▯▯ Nice to meet youy
( 11m 28s ) John: I am sorry that you got disconnected from previous adviser
( 11m 44s ) John: I will try to reconnect the previous adviser with you
( 11m 50s ) John: Please allow me a moment
( 12m 11s ) ▯▯▯▯▯: Thanks
Chat Transferred From John To Priya
( 13m 40s ) Priya: Thank you for contacting EA HELP, my name is Priya, may I start with your first name please?
( 14m 17s ) ▯▯▯▯▯: ▯▯▯▯▯, you were just helping me
( 15m 11s ) Priya: Hey again, I'm sorry the chat got disconnected.
( 15m 39s ) ▯▯▯▯▯: No worries
( 17m 15s ) Priya: I've checked your account and it seems like your account is compromised and the person changed all the information, including your email.
( 18m 4s ) ▯▯▯▯▯: How do I get it back
( 18m 31s ) Priya: No need to worry, I need to verify the ownership of your account and then I'll help you re secure your account and we will reverse the changes made by the hacker and enable the login verification.
( 18m 35s ) Priya: I have sent you 6 digits OTP code on your email, Please share that code with me so that I can use in my tool for verification purpose?
( 19m 13s ) ▯▯▯▯▯: 683904
( 20m 34s ) Priya: Thank you
( 20m 35s ) Priya: I need to first deactivated the account so that if the hacker is present in your account,he won't be able to reverse any changes which we are about to make. is that ok?
( 20m 54s ) ▯▯▯▯▯: ok
( 21m 23s ) Priya: Your account is deactivated now.
( 21m 28s ) Priya: I will change the email from the hackers to back to yours.
( 21m 43s ) ▯▯▯▯▯: Thanks
( 23m 0s ) Priya: I've sent you the reset password link, please reset your password and try to create a strong password so nobody can guess it, you know we never know who can be the person.
( 24m 2s ) ▯▯▯▯▯: Thanks
( 24m 17s ) Priya: Are you done?
( 24m 56s ) ▯▯▯▯▯: Yep I think that is it. Do I need to reactivate my account?
( 25m 14s ) Priya: I will do it for you.
( 25m 16s ) Priya: I need to add a secondary email on your account due to security reason.
( 25m 40s ) ▯▯▯▯▯: ok
( 26m 58s ) Priya: Please tell me the email?
( 27m 14s ) ▯▯▯▯▯: ▯▯▯▯▯▯▯▯@gmail.com
( 28m 55s ) Priya: Thank you
( 32m 12s ) Priya: I'm activating your account
( 32m 49s ) ▯▯▯▯▯: Thanks
( 34m 49s ) Priya: Can you please try to sign in.
( 35m 25s ) Priya: Please sign in into Origin.com and let me know.
( 35m 27s ) ▯▯▯▯▯: It worked thanks
( 35m 34s ) Priya: Please look at your left side on the bottom, you will see your user name , click on it and choose Ea Accounts & Billing, then select security.
And turn on the login verification
( 35m 50s ) Priya: Please turn on the log in verification.
( 38m 14s ) Priya: Is there anything else I can help you with?
( 38m 28s ) ▯▯▯▯▯: nope I think that is it
( 38m 33s ) ▯▯▯▯▯: Thanks for your help
( 38m 42s ) Priya: You are most welcome.
( 38m 43s ) Priya: It's been a pleasure to assist you. I would like to thank you for contacting EA Help and wish you a good day. Please don't hesitate to contact us again in the future.
For more information you can always visit our website answers.ea.com
( 38m 49s ) Priya: Stay safe, stay indoors and keep playing our games. :)
( 38m 52s ) Priya: Please click on the End Chat to end the session.
Chat Ended by: Visitor
Chat Duration: 35m 21s
Location: null, null, United States
Wait Time: 3m 40s