tickets system

client.on("message", async message => {
const db = require('quick.db');
if (message.author.bot) return;
if (message.channel.type !== 'text') {

let active = await db.fetch(`support_${message.author.id}`);

let guild = client.guilds.get('654597015271112706');

let channel, found = true;

try {
    if (active) client.channels.get(active.channelID).guild;
} catch (e) {
    found = false;
}

if (!active || !found) {

   active = {};

      channel = await guild.createChannel(`${message.author.username}-${message.author.discriminator}-support`, 'text', [{id: '654597015271112706'}])
      channel.setParent('656504302055063571');

   let author = message.author;
   let embed = new RichEmbed()
   const newChannel = new RichEmbed()
        .setColor(0x36393e)
        .setAuthor(author.tag, author.displayAvatarURL)
        .setFooter('Support Ticket Created')
        .addField('User', author)
        .addField('ID', author.id)

    await channel.send(newChannel);

    const newTicket = new RichEmbed()
         .setColor(0x36393e)
         .setAuthor(`Hello, ${author.tag}`, author.displayAvatarURL)
         .setFooter('Support Ticket Created')

         await author.send(newTicket);

         active.channelID = channel.id;
         active.targetID = author.id;

  }



channel = client.channels.get(active.channelID);

const dm = new RichEmbed()
     .setColor(0x36393e)
     .setAuthor(`Thank you, ${message.author.tag}`, message.author.displayAvatarURL)
     .setFooter(`Ýour message has been sent -- A staff member will be in contact soon`)

     await message.author.send(dm);

     let embed = new RichEmbed()
          .setColor(0x36393e)
          .setAuthor(message.author.tag, message.author.displayAvatarURL)
          .setDescription(message.content)
          .setFooter(`Message Received -- ${message.author.tag}`)

    await channel.send(embed);

    db.set(`support_${message.author.id}`, active);
    db.set(`supportChanel_${channel.id}`, message.author.id);

}

let support = await db.fetch(`supportChannel_${message.channel.id}`);

if (support) {

  support = await db.fetch(`support_${support}`);

  let supportUser = client.user.get(support.targetID);
  if (!supportUser) return message.channel.delete();

  if (message.content.toLowerCase() === '?complete') {

    const complete = new RichEmbed()
         .setColor(0x36393e)
         .setAuthor(`Hey, ${supportUser.tag}`, supportUser.displayAvatarURL)
         .setFooter('Ticket Closed -- Gaming House')
         .setDescription('*Your ticket has been marked as **completed**. If you with to reopen this, or create a new one, please send a message in the bot DM*')

         supportUser.send(complete);

         message.channel.delete();

         db.delete(`support_${support.targetID}`);

  }

const embed = new RichEmbed()
        .setColor(0x36393e)
        .setAuthor(message.author.tag, message.author.iconURL)
        .setFooter(`Message Received -- Gaming House`)
        .setDescription(message.content)

  client.users.get(support.targetID).send(embed)

  message.delete(1000);

  embed.setFooter(`Message Sent -- ${supportUser.tag}`).setDescription(message.content);

  return message.channel.send(embed);

}