Latolya
Thanks for contacting Apple Support. My name is Latolya. Please give me a moment to look over your information.

Latolya
Hi there Brandon!  I hope you are well today!   It looks like you might have questions or concerns with your MacBook Pro.  How can I assist you today?

bleake@xlit.com.au
HI Latolya

bleake@xlit.com.au
Just wondering if i could submit a warranty claim thought this chat

bleake@xlit.com.au
have a mac book pro that was periodically shutting down and now will no boot at all, giving 3 beeps which indicates a ram error

bleake@xlit.com.au
have tried pram and smc resets

Latolya
Oh no!

Latolya
I’m sorry that you are having this issue.

Latolya
I understand wanting to get this resolved.

Latolya
We can both work together to get this resolved.

bleake@xlit.com.au
yep

Latolya
Let me look into this first.

Latolya
What’s the macOS version running on the Mac?

bleake@xlit.com.au
Siera i believe

bleake@xlit.com.au
cannot confirm as the computer will not turn on due to a hardware fault that needs to be repaired

Latolya
I understand.

Latolya
Give me a few more moments.

Latolya
I’m still looking into this.

Latolya
Have you added any memory to your Mac?

Latolya
Are you still there?

Latolya
I haven’t heard from you in a while. Do you still need help?

Latolya
Since I haven’t heard from you in a while, I’m going to end our chat. If you still need help, please chat us back.