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balmo594

Call back Template

balmo594
Nov 24th, 2018
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  1. Call Back Escalation
  2. Time Started: 8:20
  3. Time Ended:
  4.  
  5. Name:
  6. Dialed: 90541 + + 5082123
  7. Issue:
  8.  
  9. TROUBLESHOOTING STEPS:
  10. ============================================
  11. > customer answered going back to the main TS
  12. > routed to VM.
  13. > left a message.
  14. > eoc
  15. ============================================
  16.  
  17. RESOLUTION/CLOSING REMARKS:
  18. Agent’s idea of what the root cause/real problem was: NA
  19. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  20. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  21. Customer agreed to close the case: YES
  22. Customer agreed that issue was Resolved: YES
  23. Customer satisfied: YES
  24. ***********************************************************************************************************************************************************
  25. ***********************************************************************************************************************************************************
  26. ***********************************************************************************************************************************************************
  27. ***********************************************************************************************************************************************************
  28. Call Back Escalation
  29. Time Started:
  30. Time Ended:
  31.  
  32. Name:
  33. Dialed: 90541 + + 5082123
  34. Issue:
  35.  
  36. TROUBLESHOOTING STEPS:
  37. ============================================
  38. > customer answered going back to the main TS
  39. > routed to VM.
  40. > left a message.
  41. > eoc
  42. ============================================
  43.  
  44. RESOLUTION/CLOSING REMARKS:
  45. Agent’s idea of what the root cause/real problem was: NA
  46. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  47. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  48. Customer agreed to close the case: YES
  49. Customer agreed that issue was Resolved: YES
  50. Customer satisfied: YES
  51. ***********************************************************************************************************************************************************
  52. ***********************************************************************************************************************************************************
  53. ***********************************************************************************************************************************************************
  54. ***********************************************************************************************************************************************************
  55. Call Back Escalation
  56. Time Started:
  57. Time Ended:
  58.  
  59. Name:
  60. Dialed: 90541 + + 5082123
  61. Issue:
  62.  
  63. TROUBLESHOOTING STEPS:
  64. ============================================
  65. > customer answered going back to the main TS
  66. > routed to VM.
  67. > left a message.
  68. > eoc
  69. ============================================
  70.  
  71. RESOLUTION/CLOSING REMARKS:
  72. Agent’s idea of what the root cause/real problem was: NA
  73. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  74. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  75. Customer agreed to close the case: YES
  76. Customer agreed that issue was Resolved: YES
  77. Customer satisfied: YES
  78. ***********************************************************************************************************************************************************
  79. ***********************************************************************************************************************************************************
  80. ***********************************************************************************************************************************************************
  81. ***********************************************************************************************************************************************************
  82. Call Back Escalation
  83. Time Started:
  84. Time Ended:
  85.  
  86. Name:
  87. Dialed: 90541 + + 5082123
  88. Issue:
  89.  
  90. TROUBLESHOOTING STEPS:
  91. ============================================
  92. > customer answered going back to the main TS
  93. > routed to VM.
  94. > left a message.
  95. > eoc
  96. ============================================
  97.  
  98. RESOLUTION/CLOSING REMARKS:
  99. Agent’s idea of what the root cause/real problem was: NA
  100. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  101. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  102. Customer agreed to close the case: YES
  103. Customer agreed that issue was Resolved: YES
  104. Customer satisfied: YES
  105. ***********************************************************************************************************************************************************
  106. ***********************************************************************************************************************************************************
  107. ***********************************************************************************************************************************************************
  108. ***********************************************************************************************************************************************************
  109. Call Back Escalation
  110. Time Started:
  111. Time Ended:
  112.  
  113. Name:
  114. Dialed: 90541 + + 5082123
  115. Issue:
  116.  
  117. TROUBLESHOOTING STEPS:
  118. ============================================
  119. > customer answered going back to the main TS
  120. > routed to VM.
  121. > left a message.
  122. > eoc
  123. ============================================
  124.  
  125. RESOLUTION/CLOSING REMARKS:
  126. Agent’s idea of what the root cause/real problem was: NA
  127. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  128. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  129. Customer agreed to close the case: YES
  130. Customer agreed that issue was Resolved: YES
  131. Customer satisfied: YES
  132. ***********************************************************************************************************************************************************
  133. ***********************************************************************************************************************************************************
  134. ***********************************************************************************************************************************************************
  135. ***********************************************************************************************************************************************************
  136. Call Back Escalation
  137. Time Started:
  138. Time Ended:
  139.  
  140. Name:
  141. Dialed: 90541 + + 5082123
  142. Issue:
  143.  
  144. TROUBLESHOOTING STEPS:
  145. ============================================
  146. > customer answered going back to the main TS
  147. > routed to VM.
  148. > left a message.
  149. > eoc
  150. ============================================
  151.  
  152. RESOLUTION/CLOSING REMARKS:
  153. Agent’s idea of what the root cause/real problem was: NA
  154. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  155. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  156. Customer agreed to close the case: YES
  157. Customer agreed that issue was Resolved: YES
  158. Customer satisfied: YES
  159. ***********************************************************************************************************************************************************
  160. ***********************************************************************************************************************************************************
  161. ***********************************************************************************************************************************************************
  162. ***********************************************************************************************************************************************************
  163. Call Back Escalation
  164. Time Started:
  165. Time Ended:
  166.  
  167. Name:
  168. Dialed: 90541 + + 5082123
  169. Issue:
  170.  
  171. TROUBLESHOOTING STEPS:
  172. ============================================
  173. > customer answered going back to the main TS
  174. > routed to VM.
  175. > left a message.
  176. > eoc
  177. ============================================
  178.  
  179. RESOLUTION/CLOSING REMARKS:
  180. Agent’s idea of what the root cause/real problem was: NA
  181. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  182. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  183. Customer agreed to close the case: YES
  184. Customer agreed that issue was Resolved: YES
  185. Customer satisfied: YES
  186. ***********************************************************************************************************************************************************
  187. ***********************************************************************************************************************************************************
  188. ***********************************************************************************************************************************************************
  189. ***********************************************************************************************************************************************************
  190. Call Back Escalation
  191. Time Started:
  192. Time Ended:
  193.  
  194. Name:
  195. Dialed: 90541 + + 5082123
  196. Issue:
  197.  
  198. TROUBLESHOOTING STEPS:
  199. ============================================
  200. > customer answered going back to the main TS
  201. > routed to VM.
  202. > left a message.
  203. > eoc
  204. ============================================
  205.  
  206. RESOLUTION/CLOSING REMARKS:
  207. Agent’s idea of what the root cause/real problem was: NA
  208. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  209. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  210. Customer agreed to close the case: YES
  211. Customer agreed that issue was Resolved: YES
  212. Customer satisfied: YES
  213. ***********************************************************************************************************************************************************
  214. ***********************************************************************************************************************************************************
  215. ***********************************************************************************************************************************************************
  216. ***********************************************************************************************************************************************************
  217. Call Back Escalation
  218. Time Started:
  219. Time Ended:
  220.  
  221. Name:
  222. Dialed: 90541 + + 5082123
  223. Issue:
  224.  
  225. TROUBLESHOOTING STEPS:
  226. ============================================
  227. > customer answered going back to the main TS
  228. > routed to VM.
  229. > left a message.
  230. > eoc
  231. ============================================
  232.  
  233. RESOLUTION/CLOSING REMARKS:
  234. Agent’s idea of what the root cause/real problem was: NA
  235. Have you seen this issue often enough to consider it as a bubble-up item? NONE
  236. Case tagged for bubble-up? [Yes/ No], If Yes, approver’s name: NONE
  237. Customer agreed to close the case: YES
  238. Customer agreed that issue was Resolved: YES
  239. Customer satisfied: YES
  240. ***********************************************************************************************************************************************************
  241. ***********************************************************************************************************************************************************
  242. ***********************************************************************************************************************************************************
  243. ***********************************************************************************************************************************************************
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