Sarah1:57 PM
Thanks for contacting Google Support. My name is Sarah.
Sarah1:57 PM
Sarah joined the conversation
X11, CrOS x86_64 10575.55.0
Yehl Hag1:57 PM
Yehl Hag joined the conversation
Windows, Windows NT 10.0
Sarah1:58 PM
Hello Yehl!
Yehl Hag1:58 PM
Hei Sarah
Sarah1:58 PM
May I know the issue with your Pixel device?
Yehl Hag1:59 PM
I have a problem with Pixel 2, it's the XL version
Yehl Hag2:00 PM
I was playing a game on the phone with my little child, and the phone like died.. I try to turn the phone on charging it but It doesn't let me, how can i fix that
Sarah2:00 PM
Seems like the device is not turning on, am I correct?
Yehl Hag2:00 PM
Ye
Yehl Hag2:00 PM
Yes*
Sarah2:01 PM
Thank you for confirming and I'm sorry to know that.
Sarah2:01 PM
As you are with me, I'll make sure to help you with my best to find a solution.
Yehl Hag2:01 PM
Thank you, Sarah!
Sarah2:02 PM
You're welcome!
Sarah2:02 PM
Were you using the original charger to charge the device?
Yehl Hag2:03 PM
What should I do
Yehl Hag2:03 PM
Yes
Yehl Hag2:03 PM
Sorry, my net is kinda slow today
Sarah2:03 PM
Thanks for letting me know, Yehl.
Sarah2:03 PM
Please don't be sorry, I can understand that.
Yehl Hag2:04 PM
thank you
Sarah2:04 PM
You're welcome!
Sarah2:04 PM
Have you performed any troubleshooting steps before contacting us?
Yehl Hag2:05 PM
I went into the google pixel support page, and I tried to get in the bootload system.. or how is it called, but not succesfull
Sarah2:06 PM
I appreciate your research and I'm sorry to know that it didn't work.
Sarah2:06 PM
Have you tried to charge it with different charger or through different wall outlet, or through computer?
Yehl Hag2:07 PM
Not really, i'm only charging with the original one,
Yehl Hag2:07 PM
tried even through usb with my pc, but same issues
Sarah2:09 PM
Thanks for trying, Yehl.
Yehl Hag2:09 PM
What can we do?
Sarah2:10 PM
Let's try few troubleshooting steps which might help us in resolving the issue.
Sarah2:10 PM
Let's start off by removing your device's cases or anything else that could be touching your power button or not allowing your charging cable to be fully inserted.
Yehl Hag2:10 PM
done
Sarah2:11 PM
Cool!
Sarah2:11 PM
Check the power port of your device. Is there any dust or lint that might be preventing it from charging properly? If so, can you try to clear it?
Yehl Hag2:11 PM
It looks clean
Sarah2:11 PM
Perfect!
Sarah2:12 PM
Is the USB charging port on your device loose?
Yehl Hag2:12 PM
Not really
Sarah2:13 PM
Thanks for checking.
Sarah2:13 PM
Seems like the device is not responding to any troubleshooting steps.
Yehl Hag2:13 PM
Yep..
Sarah2:13 PM
Have you left the device in charge for at least 30 minutes?
Yehl Hag2:14 PM
yeah
Yehl Hag2:14 PM
This morning
Sarah2:15 PM
I appreciate that, Yehl.
Sarah2:15 PM
In this case, I'll go ahead and check the warranty options of your device.
Sarah2:15 PM
Please help me with the IMEI number of the device (you can dial *#06# or else you can find it on the box or else on SIM tray, it contains 15 digits).
Yehl Hag2:16 PM
okey let me get it
Sarah2:16 PM
Sure, Yehl.
Yehl Hag2:16 PM
Here you go, 358035082602040
Sarah2:17 PM
Thank you.
Sarah2:17 PM
In order to check further options, please help me with the below details:
Device color
Device storage capacity
Yehl Hag2:18 PM
Black, 128gb.
Sarah2:18 PM
Cool! Thanks.
Yehl Hag2:18 PM
nice
Sarah2:18 PM
I've gone through the details and I see that the  device was purchased through the retailer.
Yehl Hag2:19 PM
Yes
Sarah2:19 PM
For faster replacement I'd recommend you to contact the retailer as they have all the details of your device.
Sarah2:19 PM
By any chance, have you contacted the retailer before contacting us?
Yehl Hag2:20 PM
Yes, they said to contact Google as you guys are the manufacturer of the product
Sarah2:21 PM
Your efforts are much appreciated.
Sarah2:21 PM
I can understand your concern, Yehl.
Sarah2:21 PM
Let me check this for you.
Sarah2:22 PM
I've gone through the details and I'm happy to inform you that we're able to process the replacement request for your device.
Yehl Hag2:23 PM
Thank you Google!
Yehl Hag2:23 PM
you made my day
Sarah2:23 PM
You're welcome!
Sarah2:23 PM
I know how important it is for you.
Sarah2:23 PM
Since it's a retailer purchase we'd be able to process standard exchange from Google, where you need to send the defective device to us first, then we'll be sending the replacement device to you.
Sarah2:23 PM
The whole process would take 5-10 business days. From start to finish.
Yehl Hag2:23 PM
We can do that
Sarah2:24 PM
That sounds great!
Sarah2:24 PM
May I know the complete shipping address along with the contact number to process the request
Yehl Hag2:25 PM
sure
Yehl Hag2:25 PM
let me write it
Sarah2:25 PM
Sure, Yehl.
Yehl Hag2:25 PM
[REMOVED BRO]
Yehl Hag2:25 PM
Like that?
Sarah2:26 PM
Yes, that's correct, Yehl.
Sarah2:26 PM
Let me quickly process it for you.
Yehl Hag2:26 PM
thank you
Sarah2:26 PM
You're welcome!
Sarah2:27 PM
I see that the name is
Sarah2:27 PM
Would you like me to deliver it with that name?
Yehl Hag2:27 PM
yes, of course
Sarah2:27 PM
Sure, Yehl
Yehl Hag2:29 PM
Are we still connected?
Sarah2:30 PM
Yes, Yehl.
Sarah2:30 PM
I'm working on the request.
Yehl Hag2:30 PM
thanks
Sarah2:30 PM
You're most welcome!
Sarah2:31 PM
I got a great news for you!
Sarah2:31 PM
We’ve processed your request and you will receive another confirmation update from us shortly.
Yehl Hag2:31 PM
that's perfect
Sarah2:31 PM
Thank you.
Sarah2:31 PM
Is there anything else I can help you with today?
Yehl Hag2:31 PM
Nope

Thanks!