Knowledge/Skills/Abilities
• Strong knowledge of the Microsoft 365 Enterprise Suite of Applications.
• Experience working with and supporting Office 365 in a mid to large organization.
• Understands the strategy, organizational authority, interdependence of job duties, systems, and services of the company.
• Ability to interpret and apply company policies and procedures.
• Knowledge of business system environments and processing requirements.
• Understands overall data flow from user specifications considering all input and output, hardware, software, and the operating environment.
• Knowledge of computer hardware components and their function relative to the overall operation of the equipment.
• Knowledge of the functions and purposes of software in a personal/network computer environment; skill of using its commands to organize and analyze files and information.
• Problem-solving skills.
• Ability to define specifications from user requirements.
• Prepares written materials to meet purpose and audience.
• Develops and maintains positive relationships with internal and external parties.
• Works cooperatively and collaboratively within a group.
• Effective time management; maximizes productivity.
• Must be an independent problem solver with troubleshooting, decision-making and analytical skills.
• Excellent customer service skills.
• Enjoys a fast-paced environment.
• Good verbal and written communication skills.