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<p><br />
CLEANING SERVICE AGREEMENT</p>
<p>&nbsp;Please refer to this Cleaning Services Agreement for specific
information regarding the day, time and frequency of your requested cleaning,
i.e., “standard”, “deep” or “spring” and notes (changes/additions) specific to
your home and payment details. </p>
<p>TERMS OF THE AGREEMENT There is no term to this agreement. Homeowner
(hereafter known as client/homeowner) may cancel at any time for any reason. We
ask for a minimum of 48 hours notice. Road Runner Cleaning, LLC (hereafter known
as RRC or “we”) may also cancel at any time for any reason with 48 hour notice.
</p>
<p>TERMS OF SERVICE Below are our basic terms of service. All services provided
are under our basic terms of service. We reserve the right to alter or modify
these terms at any time in which you will be given the revised Agreement and
your continued use of our service implies agreement with these terms. RRC agrees
to provide cleaning services to you as per your request. The charges for our
service is for the agreed dollar amount for a team of our employees (hereafter
known as cleaning team members) for a maximum of a fixed amount of team working
hours of cleaning or related services. The charge is for the amount of work
hours reserved for you for this job and not for any specific outcome. In the
event that our cleaning team members complete the job in less time than the
maximum reserved, which may sometimes be possible, the charge will remain the
same and will not be adjusted (since this time block has been reserved for your
job). Please note that for an average size home a typical move out cleaning or a
deep cleaning may take in excess of 10 to 16 work hours. A regular weekly or
every other week cleaning in a typical home may take in excess of 2-4 work hours
depending on the condition of the property. Our team members will do the best
possible job they can in the time they have available. Since the condition of
each home will vary, it is possible that we may not be able to complete the job
in the time available. In such a case additional time may be required at an
additional charge. If you choose not to have additional time then our team
members will do the best possible job they can in the time available. There are
no refunds. By using our service you agree to the terms of this agreement and
agree to pay the total due to us. All agreements are contingent upon strikes,
accidents or delays beyond our control. Any changes to rate and/or time, be it
verbal or in writing will not affect the substance of this agreement and all the
terms herein will still apply with the new rate/time. LICENSED, BONDED, INSURED
RRC is a professional cleaning service that is fully licensed, insured and
bonded (copies available upon request). QUALITY OF SERVICE For your convenience,
and quality control, we can leave you with a checklist indicating the various
services we provide each time we cleaned your home; we also have them posted on
our website http://roadrunnercleaningservice.com/ . Our management from time to
time will conduct random on site inspections. If, after your inspection, you
find our service unsatisfactory, please contact us within 24 hours so we can
correct the issue the next day. Refunds or discounts are not offered as we will
try to correct any mistakes or missed services. Requests received by our office
after that period will be incorporated into your next house cleaning. </p>
<p>THE CLEANING TEAM </p>
<p>We are responsible for all payroll taxes and pay for our cleaners. We provide
all equipment and supplies. Our cleaners usually work in teams of two or more
depending on the size of the job. A team leader is assigned to your home. We
make every effort to keep the same team leader assigned to your home, but cannot
guarantee it. Illness, vacations, etc, can all result in a change of team or
change of cleaners on a team. Our teams vary from job to job. When more than one
person is at the job, the quoted time -- which was given in person hours -- is
lessened by the number of people. For example, if you were scheduled for a
two-hour service and two cleaners are assigned to your job, the cleaning should
be completed in one hour or two person hours. </p>
<p>CONDUCT</p>
<p>&nbsp;Our cleaners do not answer the telephone or doorbell. Their only
purpose while in your home is to clean. It is our policy that our teams do not
smoke or eat in your house. </p>
<p>TRAINING AND SUPERVISION </p>
<p>New cleaning members are assigned to trainers who supervise them on their
first several cleanings. After a formal review with the trainer, the cleaner is
then assigned to a team or allowed to work on their own. </p>
<p>PREPARING FOR YOUR CLEANING </p>
<p>Prior to the cleaning team’s arrival, please remove all items that may delay
our cleaning service. Desks that have a large 2 amount of paperwork for instance
will not be cleaned. We would appreciate items were picked up off the floor and
dressers and counters were organized before we arrive. This will maximize
efficiency and minimize the time we spend to clean your house. If you prefer
that our cleaning team remove these items, we will add the additional billing
time and charge you accordingly. Also please secure cash, jewelry and other
small valuables. We also ask in the summer months if you could set your air
conditioner at an appropriate temperature. If for some reason you do not want a
particular room cleaned, please just leave a note and close the door of that
particular room. For safety reasons, we ask that your children be supervised
while our team and equipment are present in your home; however we prefer that
one person is in the house while our cleaners are present. </p>
<p>SECURITY ALARMS </p>
<p>If your home is equipped with a security system, please insure that it is in
the “OFF” position or inform our office of the codes and input sequence before
your scheduled cleaning. Please be sure to notify our office if this code
changes. KEYS Please ensure your home is accessible to us. Because you scheduled
cleaning time may change each cleaning, we require a key to your home. All keys
are maintained in a lock box except for the day of cleaning. RRC prefers that
you have a lockbox on your home during the summer season. RRC is not liable for
any damage or tampering that may occur to the lockbox or any lockbox failure.
</p>
<p>SECURITY/ ENTRY </p>
<p>Our policy is to lock the door while we are cleaning and to not allow access
to unknown people. For safety reasons, please don’t rely on our cleaning teams
to let in workmen during the time we are in your home. </p>
<p>WHAT WE WON’T DO </p>
<p>If we are specifically requested to dust/clean inside of a hutch/china
cabinet, dust any computer equipment or wash dishes, client agrees to not hold
RRC or any of its employees responsible for damage to any article or component.
RRC is not responsible for damage due to faulty and/or improper installation of
any item. Examples would be: broken or improperly installed blinds, tiles,
curtain rods, shelves, loose carpet etc. All surfaces (e.g. marble, granite,
hardwood floors, etc.) are assumed sealed and ready to clean without causing
harm. For safety reasons our cleaning teams are prohibited from using ladders
and are instructed to wear shoes in your home. We have instructed our staff to
leave certain items untouched; e.g., body fluids or excretions and litter boxes.
If your pet has an accident or vomits, it will be your responsibility to clean
it up. Our teams are advised to clean around these areas. Seasonal insect
infestation can also be a problem and may prevent us from completely cleaning
your home. If roaches or fleas are encountered, we will not clean and call you
ASAP regarding the problem; in this case you would still be liable to pay the
agreed upon cleaning fee... We do not clean inside curio cabinets. If you have
other items you prefer we not clean or handle, please call or email the office
and we will arrange to avoid those items.<br />
Our team can not climb higher than a step stool, work on the outside of your
home, move furniture that contains electronics, lift any objects over 20 pounds;
however there might be times when you want us to move furniture, e.g. beds,
large chairs, etc.. and in these cases we are not responsible for their breakage
due to old or faulty manufacturing. We do not provide any pet or
children-related services, or empty diaper pails. The cleaning team will not
pull out any appliances (for example a stove, fridge, washer/dryer) for you due
to the possibility of causing floor damage (unless you hold us blameless for any
damage), however if you have these appliances moved out yourself we would be
more than happy to clean behind them. RRC is not responsible for any alcoholic
beverages left in the home between tenants unless you tell us in writing via
email or on this Agreement. It is our policy to dispose of any alcoholic
beverages upon leaving. If you do not want RRC to dispose of alcohol, you
understand you are taking the responsibility for allowing the alcohol to stay on
the property.</p>
<p>PETS</p>
<p>&nbsp;If you have pets, they must be secured at all times. Our teams are
instructed not to enter a house if they believe an animal is a threat. In this
case you would still be liable to pay the agreed upon cleaning fee. Please
remember that pets may behave differently if a family member is not present. </p>
<p>ACCIDENTS/DAMAGE</p>
<p>&nbsp;Because of the nature of our business, our staff is required to touch
virtually everything in your home. <br />
We are as careful as possible; however, if something does get damaged while
cleaning your home, our staff is instructed to call our office at once and to
leave a note advising you of the incident. The office will also follow-up with a
phone call or email to you to determine the best course of action. In the event
an item is damaged or broken we reserve the option of repair or replacement. A
dollar value of “one-of-a-kind” items destroyed must be demonstrated in order
that a settlement may be determined. </p>
<p>JOB START/END TIMES</p>
<p>&nbsp;For hourly jobs, we charge from the time we arrive on the premises,
which includes unloading of our supplies and equipment from our vehicle, to the
time we have finished cleaning, including the loading of supplies back into our
vehicle. <br />
</p>
<p>SCHEDULING &amp; CANCELATION POLICY</p>
<p>&nbsp;All cleaning times and schedules are the responsibility of the
Homeowner. It is the homeowners’ responsibility to provide RRC with the cleaning
and linen (if applicable) schedule in writing via email at least (7) seven days
prior to cleaning your home. It is not RRC’s responsibility to find out this
information through other sources e.g., ResortQuest, VRBO, etc... RRC requires
at least 48 hours notice if there is a change in the scheduling day or time.
Future scheduled cleanings will remain unchanged unless you give us the change
in writing via email. </p>
<p>ARRIVAL &amp; DEPARTURE TIME </p>
<p>RRC prefers a window of a minimum of 5 hours to clean between renters to
ensure your home is properly cleaned. The usual times are 10AM to 3PM however
per this Agreement we will set the exact times in writing. With this said, RRC
reserves the right to stay an extra (2) hours after the check-in date to clean
for ANY reason. </p>
<p>WEATHER</p>
<p>&nbsp;In severe weather, we may determine it is not safe to travel and/or
carry equipment and supplies to your home; therefore your cleaning service for
that day will be cancelled and RRC will not be held liable in anyway. If and
when this occurs, we will reschedule in writing via email. </p>
<p>EXTRA REQUESTS</p>
<p>&nbsp;Please email us at least (2) two days before your scheduled cleaning if
you have special requests (e.g. after construction, painting, sanding), detailed
refrigerator cleaning, self cleaning of oven, windows, garage, etc. so we can
schedule the extra time needed to complete these tasks. We can provide an over
the phone estimate; however, we reserve the right to adjust the quote once we
have arrived upon your property. Any alterations or changes from our “standard”
cleaning checklist involving extra work, will be at an extra charge. Any “last
minute/emergency” cleans are also an extra charge. Any extra charges must be
approved in writing via email or text between you and RRC before any extra work
begins. </p>
<p>SICKNESS</p>
<p>&nbsp;If you or someone in your home is sick (contagious) please contact our
office so we can reschedule your cleaning. </p>
<p>PAYMENT POLICY</p>
<p>&nbsp;Payment is due in full upon receipt of your invoice (sent via email). A
fee of $30.00 will be charged for each NSF check returned by the bank. In the
event an account requires legal or collection action, client/homeowner agrees to
pay all cost of collection without limitations for reasonable attorney fees,
interest on past due amount, court costs, and all collection costs. Moreover,
RRC reserves the right to place a lien and or a judgment upon your primary or
rental home for a delinquent payment and you the homeowner agrees to pay all
legal fees and time spent for remedy. Please do not leave any payments on the
kitchen counter, or in the house. For accounting purposes, we prefer payments to
be made directly to the office via check, credit card and/or PayPal. Please send
PayPal payments as a “personal transaction.” With this said, if you choose to
use PayPal by any other payment method (e.g. Instant Transfer) a fee will be
charged to RRC and we will need to pass this fee on to you on your next invoice.
</p>
<p>LATE FEE</p>
<p>&nbsp;Overdue payments are subject to a late fee of $25.00 for accounts
overdue by 30 days. In addition, interest will be charged at the rate of twelve
percent (12%) per annum on all overdue amounts accruing monthly. <br />
</p>
<p>GRATUITY</p>
<p>&nbsp;Although a gratuity is not expected or required, the team members
certainly welcome it! A great way to show the team your appreciation is with a
gratuity. The amount of gratuity is split equally among the members of the team.
You may leave a cash gratuity for the team (preferred method) or add the
gratuity to your payment by specifying the amount on the check. Gratuities will
not be accepted on credit card or PayPal payments unless you use PayPal
“personal transaction.” Determining the Cost of your Cleaning 4 RRC must conduct
a walk-through before they can give you a quote in writing. However, after the
first or subsequent cleanings, if RRC determines they need to adjust the
cleaning fee higher, we will email you the new dollar amount. You have the
option of not agreeing to the increase and void this Agreement. <br />
</p>
<p>HIRING OF RRC STAFF</p>
<p>&nbsp;All of our cleaners have signed a “Non-Compete Agreement” with RRC.
Therefore they are prohibited from soliciting business from any client on
his/her own behalf or on behalf of any third party during their employment with
RRC or for (2) two years following leaving or termination of employment, without
written approval from RRC. Therefore, you agree not to hire past or present
cleaning team members of RRC for a period of not less than 2 years from the date
the team member last worked for RRC. A great deal of time and resources are put
into hiring our staff. However, in the event you feel you must hire a team
member of RRC in spite of this agreement, then a $2,500.00 placement fee is due
immediately upon employment of the past/present team member, regardless of
whether the employment is regular or on a contract basis. In this event and
payment is not received within 30 days of written notice and an account requires
legal or collection action, client/homeowner agrees to pay all cost of
collection without limitations for reasonable attorney fees, interest on past
due amount, court costs, and all collection costs. Moreover, RRC reserves the
right to place a lien and or a judgment upon your primary or rental home for a
delinquent payment and you the homeowner agrees to pay all legal fees and time
spent for remedy. </p>
<p>CONTACTING US</p>
<p>&nbsp;Email: 786-518-1777 (call or text) If there is an emergency, please
indicate on voice mail.. Do NOT contact your assigned cleaner directly for any
reason. Any requests, changes, etc. must go through the main office. </p>
<p>PROVIDING FEEDBACK</p>
<p>&nbsp;Since cleaning is a very personalized service we are always asking for
cleaning feedback. Please send an email and let us know if there are ANY
concerns or positive comments -- good or bad. This feedback is essential to
serve you better, to correct any problems and to pass on these comments to our
cleaners. </p>
<p>REFERRALS</p>
<p>&nbsp;Clients will receive a $25 discount on their next cleaning service for
referring each new client to RRC. This discount becomes effective after the
referred client’s first cleaning and subsequent payment. Please email us the new
clients name and address and we will ensure this credit reflects on your future
invoice. </p>
<p>EQUIPMENT AND SUPPLIES</p>
<p>&nbsp;We provide our own cleaning supplies and equipment including vacuums,
mops, and cleaning products. Should you choose to supply specific products for
our employees to use then you agree to take responsibility for the outcome of
the product. Please place the cleaning product(s) and our request for specific
types of cleaning, e.g., antiques, etc.. below “Changes/Additions.” </p>
<p>RRC agrees to offer a “Standard” clean (see the list of duties on our website
for this type of cleaning)</p>
<p>for the property located at
<input type="text" name="address">, for $<input type="text" name="price">, conducted
weekly on the day of <input type="text" name="day">between the hours of <input type="text" name="hour_start">
and <input type="text" name="hour_end">, for
homeowner’s <input type="text" name="client">, for the following dates –<input type="text" name="date">(per
email(s) from homeowner to BBC.) </p>
<p>Changes/Additions:</p>
<p>&nbsp;<textarea name="notes" style="width: 550px; height: 150px" cols="20" rows="1"></textarea> </p>
<p>IN WITNESS WHEREOF the Parties have executed this Agreement on the first date
written above. </p>
<p>OWNER: Homeowner/Client:<br />
<br />
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        <td>Signature:_______________________ </td>
        <td>Date ___________________</td>
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</p>
<p>RRC/CONTRACTOR:
<br />
<br />
<table style="width:550px">
    <tr>
        <td>Signature:_______________________ </td>
        <td>Date ___________________</td>
    </tr>
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</p>

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