bot.on('messageReactionAdd', async (reaction, user) => { //atendimento

  const categoria = "664141358860206121"

    if(reaction.message.channel.id === '664141467895201794'){

      if(user.bot) return;

      await reaction.remove(user.id);

      if(reaction.message.guild.channels.some(x => x.name == `「💸」compras-${user.discriminator}`)) return user.send("Você já possui um suporte em aberto!!").catch(error => (console.error))

        if(reaction.emoji.name === "❓"){

            await reaction.remove(user.id);

            if(reaction.message.guild.channels.some(x => x.name == `「❓」dúvidas-${user.discriminator}`)) return;

            await reaction.message.guild.createChannel(`「❓」dúvidas-${user.discriminator}`, {type: "text"}).then((chat) => {

              chat.setParent(categoria).then((perm) => {
                chat.overwritePermissions(reaction.message.guild.roles.find(a => a.name === "@everyone"), { "READ_MESSAGES": false });

              chat.overwritePermissions(reaction.message.guild.roles.find(a => a.name === "Equipe"), { "READ_MESSAGES": true });

                chat.overwritePermissions(user, {

                    "READ_MESSAGES": true, "SEND_MESSAGES": true,
                    "ATTACH_FILES": true, "CONNECT": true,
                    "CREATE_INSTANT_INVITE": false, "ADD_REACTIONS": true
                })
            });

          let msg = new Discord.RichEmbed()
          .setTitle("❓ • Suporte Dúvidas")
          .setDescription(`Olá ${user}, por meio desse chat será feito o suporte por parte da staff para lhé responder/ajudar quanto a criação desse suporte!!\n\n**OBS:** Utilize o \`${config.prefix}suporte finalizar\` para finalizar esse suporte.`)
          .setThumbnail(user.displayAvatarURL)
          .setColor(`#36393e`)
          .setFooter("Discord Oficial - Copyright©", bot.user.displayAvatarURL)

         chat.send(`${user}`, msg)


        });
    }
  }
});

bot.on('raw', (packet) => {
  if (!['MESSAGE_REACTION_ADD', 'MESSAGE_REACTION_REMOVE'].includes(packet.t)) return;
  const channel = bot.channels.get(packet.d.channel_id);
  if (channel.messages.has(packet.d.message_id)) return;
  channel.fetchMessage(packet.d.message_id).then(message => {
      const emoji = packet.d.emoji.id ? `${packet.d.emoji.name}:${packet.d.emoji.id}` : packet.d.emoji.name;
      const reaction = message.reactions.get(emoji);
      if (packet.t === 'MESSAGE_REACTION_ADD') {
          bot.emit('messageReactionAdd', reaction, bot.users.get(packet.d.user_id));
      }
      if (packet.t === 'MESSAGE_REACTION_REMOVE') {
          bot.emit('messageReactionRemove', reaction, bot.users.get(packet.d.user_id));
      }
  });
});