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  2. Delivered-To: vincent@neoaid.com
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  51. From: Network Operations <noc@hudsonfiber.com>
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  53. <Support.MetroOpticalSolutions.56638=incoming.keeping.com@keeping.com>
  54. Subject: Automatic reply: HFN- CID: 1935/18062014/sof8 Packet Loss
  55. Thread-Topic: HFN- CID: 1935/18062014/sof8 Packet Loss
  56. Thread-Index: AQHQqc84STqA59L4rE6dLR6ePT3X5A==
  57. Date: Thu, 18 Jun 2015 14:01:07 +0000
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  73. Thank you for contacting Hudson Fiber Network. Our SLA to respond to emaile=
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  76. mber of our team will begin working it immediately.
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  89. d tickets is up to 2 hours. If you are having service impacting trouble ple=
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  91. mber of our team will begin working
  92. it immediately.
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