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Aug 16th, 2018
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  1. **********BEGIN FIELD AGENT COMMUNIQUE*********
  2. {GEEK SQUAD - 24 HOUR COMPUTER SUPPORT TASK FORCE}
  3.  
  4. =======================================================
  5. SITUATION REPORT (ASSESS)
  6. =======================================================
  7.  
  8.  
  9. =======================================================
  10. MISSION DETAILS (PERFORM)
  11. =======================================================
  12.  
  13.  
  14. =======================================================
  15. DEBRIEFING (EDUCATE)
  16. =======================================================
  17.  
  18.  
  19. =======================================================
  20. POST-OP ADVOCATION (RECOMMEND)
  21. =======================================================
  22.  
  23.  
  24. Will all job notes and invoice be printed and provided to client?
  25.  
  26. Does this service call qualify for warranty?
  27. Warranty Expiration Date:
  28.  
  29. Has client been informed of all warranty limitations and what is not covered (i.e. virus/spyware re-infection, tampering with settings, etc.)
  30.  
  31. by their warranty?
  32.  
  33. =======================================================
  34. CLASSIFIED TECHNICAL DOCUMENTATION
  35. =======================================================
  36. -------------
  37. SUSPECT 1
  38. -------------
  39. <<:GS-PC
  40. //Computer Name::
  41. //Location::
  42. //Connection Type::
  43. //Other::
  44.  
  45. //Chassis Type::
  46. //Manufacturer::
  47. //Model::
  48. //Operating System::
  49. //Processor::
  50. //RAM::
  51.  
  52. //Anti-Virus::
  53. //Anti-Spyware::
  54. //Firewall::
  55. //GS-PC:>>
  56.  
  57. -------------
  58. SUSPECT 2
  59. -------------
  60. <<:GS-PC
  61. //Computer Name::
  62. //Location::
  63. //Connection Type::
  64. //Other::
  65.  
  66. //Chassis Type::
  67. //Manufacturer::
  68. //Model::
  69. //Operating System::
  70. //Processor::
  71. //RAM::
  72.  
  73. //Anti-Virus::
  74. //Anti-Spyware::
  75. //Firewall::
  76. //GS-PC:>>
  77.  
  78. ---------------------
  79. ISP INFORMATION
  80. ---------------------
  81. <<:GS-ISP
  82. //ISP::
  83. //Connection Type::
  84. //GS-ISP:>>
  85.  
  86. -----------------------------
  87. NETWORK INFORMATION
  88. -----------------------------
  89. <<:GS
  90. //Router Mfg/Model::
  91. //Router IP::
  92. //Router Username::
  93. //Router Password::
  94. //SSID::
  95. //Encryption Type::
  96. //Encryption Key::
  97. //Channel::
  98. //Broadcasting::
  99. //Cloned MAC Address::
  100. //File Sharing::
  101. //Print Sharing::
  102. //GS:>>
  103.  
  104. Additional Network Device Information:
  105.  
  106. **********END FIELD AGENT COMMUNIQUE*********
  107. Please Store In A Safe Environment For Future Reference
  108.  
  109. CASE CLOSED!!!
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