Bogdan Largeanu December 10, 2018 14:18
Hi,

I need to migrate a Jira Instance from one Cloud to another Cloud. The Jira migration has perform successfully however Zephyr data was not included in the migration. I downloaded the tool you provided and follow the instructions to no success. I get an error message,"Results without step", any idea why this is happening? Would you be able to perform the migration for us ? I will attach the excel file Link: https://costacoffee.atlassian.net

 Costa-Apps-ZFJ-Executions-12-10-2018.xls (4 MB)
Avatar	Reena Mandal December 10, 2018 14:50
Hi Bogdan,

Thanks for reaching out to Zephyr support. I will be assisting you on this ticket.

As of now we do not support cloud to cloud, cloud to server or vice versa migration .
So as you are importing the test cases . This is the best way to get your test cases to new instance. Results without step means - in your excel step is there and each result  require steps  . So please try to check and enter the steps in every corresponding results.

Also I would like to inform you that Using importer you cannot import test cycle execution, links.

Let us know if you have any further queries.

Thanks,
Reena
Zephyr values your overall Support experience feedback via
the satisfaction survey e-mailed upon case closure. Have any specific queries, feedback or escalations : e-mail my manager at arun.ravindran@getzephyr.com

Avatar	Reena Mandal December 10, 2018 14:54
adding to my below reply.

We cannot import the excel to your cloud instance because you have to enter the steps and we will not be knowing what steps you need. Also I could see that there is large amount of test cases. So please try to split the test cases in small batches(500-600) and then try to import . Otherwise you may face unknown issue

Thanks,
Reena
Zephyr values your overall Support experience feedback via
the satisfaction survey e-mailed upon case closure. Have any specific queries, feedback or escalations : e-mail my manager at arun.ravindran@getzephyr.com

Avatar	Reena Mandal December 13, 2018 11:57
Hi Bogdan,

Hope you are doing well.

Could you please let us know if you have any further queries regarding this ticket.

Thanks,
Reena
Zephyr values your overall Support experience feedback via
the satisfaction survey e-mailed upon case closure. Have any specific queries, feedback or escalations : e-mail my manager at arun.ravindran@getzephyr.com

Avatar	Bogdan Largeanu December 14, 2018 10:36
Hi,

I perform the import with a smaller batch and even thou the logs show the process succeed, checking online I could not find any of the steps a test should have. Given as a we are due to migrate our company soon and Zephyr has a high cost but no proper tool to do this, we need to request further assistance into this or we are force to switch to another plugin.

Avatar	Reena Mandal December 14, 2018 12:12
Hi Bogdan,

Thanks for your reply.

Could you please share us your location and availability so that we can check this issue over a call. I will send you ring central meeting invite.

Thanks,
Reena


Zephyr values your overall Support experience feedback via
the satisfaction survey e-mailed upon case closure. Have any specific queries, feedback or escalations : e-mail my manager at arun.ravindran@getzephyr.com

Avatar	Reena Mandal Tuesday at 11:49
Hi Hi Bogdan,

Hope you are doing well.

Could you please share us your location and availability so that we can check this issue over a call. I will send you ring central meeting invite.

Thanks,
Reena
Zephyr values your overall Support experience feedback via
the satisfaction survey e-mailed upon case closure. Have any specific queries, feedback or escalations : e-mail my manager at arun.ravindran@getzephyr.com

Avatar	Reena Mandal Today at 09:56
Hi Bogdan,

We have been waiting for your response and have not received any update from your end regarding the issue.
It seems you have received my last response. Which states the below.
---------------------------------------------------------------------------------
 Hi Bogdan,

Hope you are doing well.

Could you please share us your location and availability so that we can check this issue over a call. I will send you ring central meeting invite.

Thanks,
Reena
---------------------------------------------------------------------------------
For now, we will be solving this service request 32455. If you need further assistance, please feel free to reopen the same at any time by reaching support at https://support.getzephyr.com. Please note the status of the service request is changed to close for better management of service requests internally and we are ready to revisit the same at any time. For all new issues, please open new service requests.

Regards,
Reena


Zephyr values your overall Support experience feedback via
the satisfaction survey e-mailed upon case closure. Have any specific queries, feedback or escalations : e-mail my manager at arun.ravindran@getzephyr.com

Avatar	Bogdan Largeanu Today at 11:24
Hi,

My availability is limited.My Location is London. I will require more information on the nature and scope of the call.

Regards,
Bogdan

Avatar	Reena Mandal Today at 11:32
Hi Bogdan

Thanks for your reply.

We are requesting you for the call so that we can check the issue over the call . Also we can discuss what all issue you are facing while importing the test cases.
We will send you ring central meeting invite for call.
Let us know your availability for today or Monday.

Thanks,
Reena

Zephyr values your overall Support experience feedback via
the satisfaction survey e-mailed upon case closure. Have any specific queries, feedback or escalations : e-mail my manager at arun.ravindran@getzephyr.com