tcl email

Hello Dave,

If there are issues with the software we can help with troubleshooting to try and get it fixed, however we cannot provide the firmware.

Are you having issues with the phone?


------------------- Original Message -------------------
From: dave *****
Received: 5/25/2022 1:16 PM
To: TCL Communication Technical Support; TCL MOBILE CARE; TCL MOBILE CARE; TCL MOBILE CARE; TCL MOBILE CARE; TCL MOBILE CARE; TCL MOBILE CARE; TCL MOBILE CARE; TCL MOBILE CARE; TCL MOBILE CARE; TCL MOBILE CARE; TCL MOBILE CARE; TCL MOBILE CARE; TCL MOBILE CARE; TCL MOBILE CARE; TCL MOBILE CARE; TCL MOBILE CARE; TCL MOBILE CARE; TCL MOBILE CARE; TCL Support Europe
Subject: Re: Re: CRM:0042000009828

I mean, so with a response like that, if somebody put a warranty request through because they had a software issue with their phone, you mean to tell me you would deny the warranty?

Look at Google pixels, or Samsung or most other brands. The warranty just says if it's discovered that it's been modified or tampered with the warranty is void.

I don't understand why cell phone brands have to be so Apple about everything. Why do you decide, well not you the person who reads this, but the company itself, decide how I want to use my phone? For development purposes, there are things that I need, and one way or another, I'll probably just find an exploit to do it.

Every other company provides firmware downloads. Why can't you? Why do I have to ADB logcat to get the OTA files, which isn't even full firmware

On Tue, May 24, 2022, 4:26 PM TCL.Mobile.Care <TCL.Mobile.Care@tcl.com> wrote:
Hello Dave,

We understand your concern but, unfortunately, we do not have the requested information, nor do we have an authorized process to provide firmware, since our warranty does not cover any modification on the software.

We apologize for the inconvenience. Please let me know if there is anything else I can do for you.

Warm regards,
Michelle
TCL Mobile Care
------------------- Original Message -------------------
From: dave ******
Received: 5/21/2022 4:42 PM
To: TCL Communication Technical Support; TCL MOBILE CARE; TCL MOBILE CARE; TCL MOBILE CARE; TCL MOBILE CARE; TCL MOBILE CARE; TCL MOBILE CARE; TCL MOBILE CARE; TCL MOBILE CARE; TCL MOBILE CARE; TCL MOBILE CARE; TCL MOBILE CARE; TCL MOBILE CARE; TCL MOBILE CARE; TCL MOBILE CARE; TCL MOBILE CARE; TCL MOBILE CARE; TCL MOBILE CARE; TCL MOBILE CARE; TCL Support Europe
Subject: Re: CRM:0042000009828

Country/Stage: Ohio USA
Carrier: Factory unlocked, was never a carrier device
Model: T799B
IMEI: 0156***************

I'm not sure why that info is needed. I have OEM Unlock enabled, I just need to know the fastboot command for Device Unlock of the bootloader. Also, TCL doesn't seem to provide ANY downloads of the firmware for this device, rendering these devices useless if there's ever a software issue. I know of GooPhone's and Doogee phones that I can get firmware for from the device makers, but why can't I get the firmware for the TCL 10 Pro?

On Thu, May 19, 2022 at 7:54 AM TCL.Mobile.Care <TCL.Mobile.Care@tcl.com> wrote:
Hello Dave,

Thank you for your recent contact with TCL Mobile Care. Our records indicate that your case  requires some follow-up from your side. We want to continue assisting you, can you please provide us with the information asked on the previous email, so we can properly assist you?

Warm regards,
Michelle
TCL Mobile Care

------------------- Original Message -------------------
From: TCL MOBILE CARE
Received: 5/17/2022 12:42 PM
To: dave ******
Subject: CRM:0042000009828

Hello Dave,



Thank you for contacting TCL Mobile Care. I will be happy to help you. In order to better assist, could you provide me with the following information?



-Country & State:

-Carrier:

- Model number

- IMEI (Dial *#06# or stamped on sim tray)



Regards,

Michelle

TCL Mobile Care