Message desk: message desk
OhWelp: 231003
Message desk: just a minute
Message desk: sorry but this has been really weird lately
OhWelp: sure
Message desk: ok, verification code
OhWelp: 5f67b
Message desk: that's 5, f as in fish, 7, b as in boy
OhWelp: yes
Message desk: ok, just a minute
Message desk: k it says here, I am supposed to ask you if you have any questions
OhWelp: yes, could you, could you describe any of the packages that have been sent out lately, could you describe any of the packages that have been sent out lately, I know that  earlier we, I called and gave a code, I gave a mailing address I wasn't sure exactly what was gonna be mailed
Message desk: alright, hold on, have to use a different system for this
Message desk: so, we've got a QS1 describe a package delivery, sent out, address, unsure what to expect
OhWelp: I can also give you product codes
Message desk: oh, of ones you've submitted, ok. just putting in the question here
OhWelp: AB101-DOC, and AB101
Message desk: ok, this isn't exactly an interactive system, I've submitted that, I can submit more if you want
OhWelp: ok, I will call back another time with more questions
Message desk: I don't think, this is a one time code so I don't think you can do that
OhWelp: ok, also, I'm sorry?
Message desk: I can hold if you want
OhWelp: that'd be good, can you give me 2 minutes?
Message desk: yes
OhWelp: thank you
OhWelp: and is it possible to uh get another copy of the book?
Message desk: typing Q, ok I've submitted that one
OhWelp: ok great, and thank you so much
Message desk: you have to stay on hold if you want the answers
OhWelp: ok sure
Message desk: they did an update to the system I think, I don't know, it's being weird
OhWelp: yeah, that sounds pretty weird. it's just going really slow or?
Message desk: it's always slow, sometimes completely, I don't know
OhWelp: do you know who's running it or who's responsible for it? like can you send in a complaint to get it fixed?
Message desk: they, they just pay us to use their system basically, they know that it's slow. most of the contracts are not usually so problematic (unclear)
OhWelp: what do you mean? this one just like really bad particularly?
Message desk: well, normally the calls that I get are, people are a little more regimented. the people that I talk to, who call me seem to know what's going on on their end. I don't know where these calls are coming from. and we're not technically a govt agency, we just contract for them. so, but you know there are certain levels of professionalism. hold on a sec
Message desk: you're still there
OhWelp: yeah
Message desk: well they're submitted. let's see, let me check, KOOOO, load, press QX0002, submitted says here
Message desk: ok
OhWelp: uh huh
Message desk: it says, replacement books issued only with valid reason
Message desk: so you want me to submit a reason?
OhWelp: yeah that'd be great. let me know when you're ready
Message desk: one sec
Message desk: ok, QX0003 go ahead
OhWelp: previous book has been damaged in a number of places and it's becoming more and more difficult to interpret some areas, we I mean I need a replacement book in order to be sure I can decode and give the proper responses
Message desk: ok
Message desk: ok, check address, that's checked (unclear)
Message desk: ok, QX003 alright it says return book, wait for drop location
OhWelp: ok
Message desk: let me try, QX001, ok
Message desk: QX0001 says package containing AB101 modem, AB101 documentation, order has not yet been dispatched, still processing
OhWelp: ok, can I still submit a question for the previous, for the first question? another one about a book?
Message desk: tell me what to type in
OhWelp: what is the process for returning a book?
Message desk: ok, that's submitted
OhWelp: ok, I can just hold for a second then
Message desk: yeah, just have to wait, it's a one time code so you can't do this again, I can submit as many as you want while we're still on the line
Message desk: still waiting
Message desk: I don't know what's with this system, some bizarro modem, it's really really slow, can't type lowercase letters
OhWelp: that sounds really brutal, that's crazy that they haven't fixed it
Message desk: well, it works, again, it's just slow. it's just one of those things. just slow
Message desk: if you were waiting for it to spit out punch cards it probablyt wouldn't be so bad
OhWelp: I just assumed they wouldn't want folks waiting like 2 hours waiting for responses
Message desk: at least chat with my coworkers is still fast
Message desk: did you have any more questions to submit while we're waiting, I can put more in
OhWelp: I would also, in a previous drop there was supposed to be a green paper that may have been missed, like to inquire about green paper with auth codes on it
Message desk: was the question, should there have been a green paper?
OhWelp: yes, should there have been a green paper?
Message desk: green paper at previous drop, was it missed? ok, submitted that one
Message desk: QX004, ok there we go
Message desk: place book in appropriate package, conceal in assigned drop location
Message desk: you will receive the message on agent code 18029, location TBD, alright
OhWelp: great, that was in response to the, I didn't catch which question
Message desk: that was QX0004, what is the process for returning a book
OhWelp: I'll just wait for the green paper response, I'll have another question for you in a second I think
Message desk: ok, QX005 in response to should there have been a green paper at previous drop
Message desk: the response: please describe contents of drop you are referring to
OhWelp: give me one second
OhWelp: the drop item I'm talking about is one with a, there was a black box with a USB connector that was used to place the auth codes into, was dropped there, the questino is whethere a green piece of paper was also supposed to be dropped with it
Message desk: ok, anyomore questions to submit while we wait
OhWelp: I'll let you know in a minute
Message desk: ok, your response: green paper contains SIM activation instructions, did you get that?
OhWelp: yes, ok. and I assume I was supposed to get one? is it possible to have that dropped?
Message desk: QX7, possible to have that dropped?
Message desk: (unclear) just a minute
Message desk: ok, logging back on
Message desk: check brass QX0007, what do we got here
Message desk: ok, in response to, is it possible to have that dropped (green paper), the response
Message desk: SIM has already been activated, so activation instructions are irrelevant. have not seen in use in assigned device as of yet, is this sim card in your possession?
OhWelp: go ahead and reply, yes SIM card is in possession
Message desk: anything else with that?
OhWelp: just that
Message desk: do you have more questions?
OhWelp: was the drop at 36.1741 and 139.8217 in Japan collected?
Message desk: submitted
OhWelp: great, just give me one second
Message desk: (unclear in background)
OhWelp: I have another question for you, what is the current location and state of the payload 1 which was successfully melted?
Message desk: QX009, ok
Message desk: ok, QX0009 in response to, was drop in Japan collected, response, why was the drop not collected?
OhWelp: can you repeat that?
Message desk: response was, why was drop not collected?
OhWelp: unable to locate it, despite multiple visits and extensive search the drop was unable to be located
Message desk: ok, submitted that
Message desk: response to what is current location and state of payload one which was successfully melted, response, outside operational scope
Message desk: do you have more questions
OhWelp: give me a minute, thank you
Message desk: (unclear in background)
OhWelp: are you still there
Message desk: yeah, hello?
OhWelp: can you give the full designation for ABISM and PRJMLPL?
OhWelp: and also, could you ask, what are the purpose of the components that will be brought to svalbard?
Message desk: ok, in response to, QX0011, says, had problems with counter operation intercepting drops, have assigned agent 16042 and 16043 to determine threat and neutralize if necessary, why was missing drop report not filed?
Message desk: do you want to respond to that?
OhWelp: what is process for missing drop report?
Message desk: ok, QX012
Message desk: ok, response to full designation for ABISM and PRJMLPL. response: it is in the book.
OhWelp: ok, really need a replacement book then
OhWelp: give me one second
Message desk: connection appears to be deteriorating
OhWelp: if I can ask another question
Message desk: sure
OhWelp: are there any current outstanding orders that should be dealt with immediately?
Message desk: QX(), ok
Message desk: in response to, QX0112, use coordinates on 373, wait, what. connection, 0113, 0013 hold on
Message desk: QX0013, getting some line noise here
Message desk: looks like, in response to QX0013, components something brought to svalbard out scope, cannot proceed, something unable, about time, I can't, you got the gist of that I don't know
Message desk: let me get a response to 014 here
OhWelp: go ahead, I'll wait until you get the response
Message desk: that was, process for missing drop report
Message desk: response, should be submitted over ABISM
OhWelp: ok
Message desk: another question?
OhWelp: is the connection still detioriorating?
Message desk: it seems to be coming and going. another if you want?
OhWelp: in terms of the question I asked earlier about outstanding orders, did that one
Message desk: QX0015, you will need to test channel bandwidth with sweeper on agent 0, sorry that was, why didn't it send me that one back, not doing well
Message desk: try again, check brass QX0015
Message desk: do you want to try any more while we wait for this one?
OhWelp: not this second I'll let you know
Message desk: check brass QX0015, ok response to QX0015, are there any current outstanding orders etc?
Message desk: response: please hold, next line, no current outstanding orders but there's one pending state, no release date attached, cannot open yet
OhWelp: what is the method for asking more questions like this?
Message desk: that is submitted
Message desk: anything more you want to throw in there
OhWelp: yeah, a little while ago I called the normal agent number and got operations, what is the purpose of operations and how can I reach it again?
Message desk: any more you want to try jamming in there?
OhWelp: I'll let you know
Message desk: this will be a minute
Message desk: (unclear in background- singing)
Message desk: ok, in response to QX0016, what is method for asking more questions like this? you will need dispatch a keep alive request into the agent system. this is in your book.
Message desk: operations department maintains physical agent systems. do you want to open a trouble ticket?
OhWelp: no, not at this time, thank you
Message desk: do you have more questions?
OhWelp: I have no more questions
Message desk: alright
OhWelp: jesus christ