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Mark
  Thank you for contacting Ubisoft Live Support. My name is Mark and I'll be here to assist you today. Please give me a moment to read your question, and I'll be with you shortly.
 Hi I accidentally disconnected my last chat
 Not a problem. Can you provide a full screenshot of your proof of purchase please.
Instruction : Maximum file size is 5MB.
Your file has been successfully uploaded to the agent.
 is this okay?
 No it needs to be a full screenshot please.
 like
 how full
Your file has been successfully uploaded to the agent.
 heres 1 more
 this should be full
 hello?
 OK one moment please.
 OK can you also provide a full screenshot from your Steam Transaction History
 sure
 To view your own transaction history from the Steam client, click on your account balance in the upper right of the client to bring up the account page. Then select "STORE TRANSACTIONS" and then "SEE ALL"
 file upload
 give me the upload box please
 There you go.
Your file has been successfully uploaded to the agent.
 OK can you please provide details of any other Ubisoft Accounts that you use.
 uplay accounts?
 sure
 Ubisoft Accounts.
 the one i use to sign into uplay right?
 Yes.
 i have another one with emails
 xpeetey@gmail.com
 and pete.jittalarn@gmail.com
 xPeetey and Peetey02
 theyre linked to separate steam accounts with siege purchased on them
 separately
 OK can you please go to: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\user_profile on your PC and then provide a screenshot of what comes up.
 ok
 one sec
 Thank you.
Your file has been successfully uploaded to the agent.
 Thank you. One moment please.
 ok
 OK so the game is not linked to any of the accounts that you have provided. You said previously that you had played the game on another account?
 yeah
 different steam and uplay accs
 same pc
 the other two accounts function fine
 Ok what is the email of the Uplay Account.
 which one
 The other one
 xpeetey@gmail.com
 and
 pete.jittalarn@gmail.com
 both work
 Ok so the game is not on xpeetey@gmail.com and no account under pete.jittalarn@gmail.com exists. What is the username on the account pete.jittalarn@gmail.com
 wot
 What is the username for the account pete.jittalarn@gmail.com
 Peetey02
 xpeetey@gmail.com is xPeetey
 both have the game
 OK so that account is not under the email you provided, it is under the email petejittalarn@gmail.com
 The game is tied to that account and as such you need to transfer the game from that account to this one.
 yeah same thing
 wait
 You will need to please contact us from that account in order to have the game transferred to this one.
 pete.jittalarn@gmail.com and petejittalarn@gmail.com is the same thing
 and I have 3 copies of the game
 2 work
 i cant activate third one
 so transfer what
 OK so you need to contact us from the account petejittalarn@gmail.com and request the game be transferred to this account please.
 but why
 thats another copy of the game
 i bought the game three times
 OK your game is tied to the wrong account. It is currently tied to petejittalarn@gmail.com when it is meant to be on this account.
 So the game needs to be transferred to this account in order for it to work.
 will that result with 3 playable accounts?
 Yes.
 okay
 logging into the other one right now
 OK thank you. Is their anything else that I can assist you with for now?
 well its limited chat support time or something right now
 how do I reference this case in the new chat
 You can quote this number: 06019687
 im starting a chat right now
 with another computer
 once that starts Ill end this one
 No problem. Thank you for contacting Ubisoft Customer Support. Feel free to end the chat when ready.
 its not starting lol
 waiting to connect
 OK we can not keep this chat open whilst you wait.
 alright
 thank you
 how do i save a chat log
The agent is typing.