PayPal Virtual Agent	04:11 PM
Hi! I'm PayPal's Virtual Agent. I can help with common questions like "what's the status of my dispute" or "I want a refund". If I can't help, I'll transfer your message to an agent.

William Fox	04:11 PM
Agent please

PayPal Virtual Agent	04:11 PM
Happy to help, before I transfer you to an agent can you please briefly describe your problem.

William Fox	04:11 PM
Restricted account status
PayPal Virtual Agent	04:11 PM
It looks like you want to resolve a limitation on your account, is that correct?

William Fox	04:11 PM
Yes

PayPal Virtual Agent	04:11 PM
I'm happy to help. I know limitations and information requests can be frustrating. One moment while I check your account...
I see there is one limitation on your account (Reference ID: PP-001-926-467-162)
How can I help with this limitation? Please choose a question below.

William Fox	04:11 PM
None of these

PayPal Virtual Agent	04:11 PM
I'm sorry, I couldn't help! You can learn more about about limitations in the Help Center.
Please send us a detailed message below and an agent will respond to your message within an hour.
You can close the window and come back to it when it’s convenient for you. When we respond, we’ll send you a notification with a link to the Message Center where you can reply.

William Fox	04:12 PM
It has been well over a month, coming up on two months, since I have submitted documents for review to get my account unrestricted.

You are now chatting with Prasenjeet

Prasenjeet	04:13 PM
Hello, Welcome to PayPal! My name is Jeet.

William Fox	04:13 PM
Hello

Prasenjeet	04:14 PM
I understand that you are concerned about your account limitation. Is that correct?

William Fox	04:15 PM
Yes, I've had the account for many years, and a very long time ago it was locked when I was still a minor.
But now I need to use PayPal, and do not want to create/use a new email for a fresh account. So I am trying to recover and unrestrict this one.

Prasenjeet	04:16 PM
Thank you for letting me know that.
Please allow me a moment while I am checking on that for you.

William Fox	04:16 PM
I submitted two of the three criteria for review close to 2 months ago, and received no word about the account. I figured I must fill all three criteria, but even so that was over two weeks ago.

Prasenjeet	04:19 PM
Thank you for your patience and valuable time!
Yes William, in reviewing your account I see that we have already received the all required documents to resolve the limitation. It looks like due to some technical issue, those documents are not yet verified.
I have escalated this issue to concerned team and within 24 hours it will be reviewed for you and you will be notified through email

William Fox	04:21 PM
Alright great! I would really love to know if everything is in order or if I need different documents, which is what I was worried about

Prasenjeet	04:22 PM
No, we have received the all required documents. You don't have to submit any other documents.

William Fox	04:22 PM
Sure, I just mean if for whatever reason they fail the review process
Thank you Jeet

Prasenjeet	04:24 PM
It was my pleasure to assist you.3
Is there anything else I can help you with today?

William Fox	04:25 PM
That is the only issue I was having, since I can't use the account for anything else haha
If I don't hear back within the 24hr I'll open another ticket tomorrow

Prasenjeet	04:26 PM
Sure! But I can assure you that you will be notified within 24 hours (to be safer side upto 30 hours) you will be notified.

William Fox	04:27 PM
Not a problem, I don't have any pressing needs currently

Prasenjeet	04:27 PM
That's great! Is there anything else I can help you with today?

William Fox	04:28 PM
Nope that is all. I'll keep in touch PJ
This conversation has been closed.