SUMMARY: A well rounded easily approachable individual who attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
· Communicating with diverse customers competently in English and Punjabi while delivering exceptional customer service in both languages
· Computer Savvy (Microsoft Word, Excel, Access)
· Ensuring dedication to ensure guests satisfaction by remaining accessible and friendly.
· Demonstrating interpersonal and team building skills for building rapport with a diverse range of customers, managers and colleagues
· Working hard, and eager to learn new skills
· Proven ability to work well individually as a team player
· Highly motivated and excellent skill to motivate others
· Meticulous attention to detail
· Results-oriented
· Self-directed
· Time management
· Professional and mature
· Strong problem solver
· Resourceful
· Business writing
·  Dedicated team player
· Strong interpersonal skills
·  Understands grammar
·  Proofreading
· Meeting planning
· Self-starter
· Detailed meeting minutes
· Easily Adaptable
Accomplishments
Received a merit raise for strong attention to detail, exemplary customer service and team-player                attitude.
EXPERIENCE
Sales & Leasing Consultant
April 2019 – September 2019
TMT Auto (Langley)
· Researching market
· Posting advertisements
· Maintaining lot tidiness
· Managing client files/ prospects
· Negotiating leasing/financing terms
· Inspecting vehicles


2 / 3
Customer Service Representative
April 2018 – April 2019
Scotiabank – New Westminster, BC
· Attract potential customers by answering product and service questions; suggesting information about other products and services
· Open customer accounts by recording account information
· Maintain customer records by updating account information
· Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
· Maintain financial accounts by processing customer adjustments
· Recommends potential products or services to management by collecting customer information and analyzing customer needs
· Prepare product or service reports by collecting and analyzing customer information
· Contribute to team effort by accomplishing related results as needed

MSP Document Processor
June 2017 to September 2017 (Summer internship)
Health Insurance BC – Victoria, BC
• Processing documents provided by the public
• Validating information and documentation provided, rejecting or accepting applications and requests, as appropriate
• Applying the MSP policies and procedures that pertain to the form/correspondence you are processing, at the level of work you are assigned, then updating our IT systems accordingly
• Deciding whether to release personal information to 3rd Party Requesters
• Corresponding with public/providers to explain policy decisions and to seek or provide information


Receptionist
Aug 2016 to June 2017
Maxxam Insurance Services Inc. – Burnaby, BC
· Maintained the front desk and reception are in a neat and organized fashion.
· Managed the receptionist area, including greeting visitors and responding to telephone and in-person        requests for information.
· Served as central point of contact for all outside vendors.
· Dispersed incoming mail to correct recipients throughout the office.
· Made copies, sent faxes and handled all incoming and outgoing correspondence.
· Organized files, developed spreadsheets, faxed reports and scanned documents.
· Received and distributed faxes and mail in a timely manner.
· Received and screened a high volume of internal and external communications, including email and mail.







3 / 3
Cashier
Real Canadian Superstore- Superstore, BC
May 2015 to Aug 2016
· Assessed customer needs and responded to questions.
· Cleaned and straightened work area
· Issued receipts for purchases and gifts
· Bagged merchandise by following standard procedures
· Organized register supplies
· Rotated stock to maintain freshness
· Updated register logs
· Weighed food to determine correct pricing
· Operated cash register with proficiency
· Maintained gift certificate documentation
· Provided professional and courteous service always
· Worked overtime shifts during busy periods


EDUCATION & CERTIFICATION
· Recently Graduated from Ecole Panorama Ridge Secondary (June,2015)
· Junior Achievement Certificate in Economics and Investment Strategies
· Counterfeit Money Detection Certificate, Bank of Canada
· BCLC Certified
· LLQP Certified
· Volunteered at Surrey Community Thrift Shop (Newtown)
· School extra-curricular including the leadership team, environmental team, 10,000 Tonight food drive, organizer of school intramural tournaments, spirit week, basketball scorekeeping
· Program leader for young people at Gurmat Youth Camp (Summer, 2014)
INTERESTS & HOBBIES
· Team athletics – basketball, soccer, volleyball (school/community)
· Personal fitness and training
REFERENCES
Available upon request