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  1. Guido De Vita Client
  2. I don't need SSH, I want you to let me send emails via port 465 please
  3. fix this problem it's ridiculous
  4.  
  5. El 17/5/2019 a las 17:24, StrongHosting Support Department 24x7 escribió:
  6. > StrongHosting <https://www.stronghosting.net>
  7. >
  8. > Hi,
  9. >
  10. > You need to pay for the SSH access.
  11. >
  12. > Thanks,
  13. > Christopher Welsh
  14. > StrongHosting.NET
  15. >
  16. > ----------------------------------------------
  17. > Ticket ID: #206730
  18. > Subject: open smtp
  19. > Status: Answered
  20. > Ticket URL:
  21. > https://clients.stronghosting.net/viewticket.php?tid=206730&c=ev9WEJVD
  22. > ----------------------------------------------
  23. >
  24. > visit our website <https://www.stronghosting.net> | log in to your
  25. > account <https://clients.stronghosting.net/> | get support
  26. > <https://clients.stronghosting.net/submitticket.php>
  27. > Copyright © StrongHosting, All rights reserved.
  28. >
  29.  
  30.  
  31. Friday, May 17th, 2019 (13:24)
  32. Christopher Welsh Staff
  33.  
  34. Hi,
  35.  
  36. You need to pay for the SSH access.
  37.  
  38. Thanks,
  39. Christopher Welsh
  40. StrongHosting.NET
  41.  
  42.  
  43. Friday, May 17th, 2019 (09:25)
  44. Guido De Vita Client
  45. Still no. Did you try telnet?
  46.  
  47. Versions:
  48. WordPress: 5.2
  49. WordPress MS: No
  50. PHP: 7.2.17
  51. WP Mail SMTP: 1.4.2
  52.  
  53. Params:
  54. Mailer: smtp
  55. Constants: No
  56. ErrorInfo: SMTP connect() failed.
  57. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
  58. Host: smtp.yandex.com
  59. Port: 465
  60. SMTPSecure: ssl
  61. SMTPAutoTLS: bool(false)
  62. SMTPAuth: bool(true)
  63.  
  64. Server:
  65. OpenSSL: OpenSSL 1.0.2r 26 Feb 2019
  66. SMTP Debug:
  67.  
  68. 2019-05-17 16:24:00 Connection: opening to ssl://smtp.yandex.com:465,
  69. timeout=300, options=array (
  70. )
  71. 2019-05-17 16:24:05 Connection: Failed to connect to server. Error number
  72. 2. "Error notice: stream_socket_client(): unable to connect to ssl://
  73. smtp.yandex.com:465 (Network is unreachable)
  74. 2019-05-17 16:24:05 SMTP ERROR: Failed to connect to server: Network is
  75. unreachable (101)
  76. 2019-05-17 16:24:05 SMTP connect() failed.
  77. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
  78.  
  79. El vie., 17 may. 2019 13:22, StrongHosting Support Department 24x7 <
  80. support@stronghosting.net> escribió:
  81.  
  82. > [image: StrongHosting] <https://www.stronghosting.net>
  83. >
  84. > Hello,
  85. >
  86. > Thanks for your patience. Could you please check now.
  87. >
  88. > Thanks,
  89. > Christopher Welsh
  90. > StrongHosting.NET
  91. >
  92. > ----------------------------------------------
  93. > Ticket ID: #206730
  94. > Subject: open smtp
  95. > Status: Answered
  96. > Ticket URL:
  97. > https://clients.stronghosting.net/viewticket.php?tid=206730&c=ev9WEJVD
  98. > ----------------------------------------------
  99. > visit our website <https://www.stronghosting.net> | log in to your account
  100. > <https://clients.stronghosting.net/> | get support
  101. > <https://clients.stronghosting.net/submitticket.php>
  102. > Copyright © StrongHosting, All rights reserved.
  103. >
  104.  
  105.  
  106.  
  107. Friday, May 17th, 2019 (09:22)
  108. Christopher Welsh Staff
  109.  
  110. Hello,
  111.  
  112. Thanks for your patience. Could you please check now.
  113.  
  114. Thanks,
  115. Christopher Welsh
  116. StrongHosting.NET
  117. Thursday, May 16th, 2019 (21:23)
  118. Christopher Welsh Staff
  119.  
  120. Hi,
  121.  
  122. We are looking for your issue.
  123.  
  124. Thanks,
  125. Christopher Welsh
  126. StrongHosting.NET
  127.  
  128.  
  129. Thursday, May 16th, 2019 (18:33)
  130. Guido De Vita Client
  131. Try using a simple php email script from my account you will see it is
  132. blocked. I am using wordpress and if I change to a different por it works,
  133. how else should I prove it doesnt work?
  134. Have you tried a telnet test?
  135.  
  136. El jue., 16 may. 2019 18:53, StrongHosting Support Department 24x7 <
  137. support@stronghosting.net> escribió:
  138.  
  139. > [image: StrongHosting] <https://www.stronghosting.net>
  140. >
  141. > Hi,
  142. >
  143. > But it's already been enabled from our end.
  144. >
  145. > Thanks,
  146. > Christopher Welsh
  147. > StrongHosting.NET
  148. >
  149. > ----------------------------------------------
  150. > Ticket ID: #206730
  151. > Subject: open smtp
  152. > Status: Answered
  153. > Ticket URL:
  154. > https://clients.stronghosting.net/viewticket.php?tid=206730&c=ev9WEJVD
  155. > ----------------------------------------------
  156. > visit our website <https://www.stronghosting.net> | log in to your account
  157. > <https://clients.stronghosting.net/> | get support
  158. > <https://clients.stronghosting.net/submitticket.php>
  159. > Copyright © StrongHosting, All rights reserved.
  160. >
  161.  
  162.  
  163. Thursday, May 16th, 2019 (14:53)
  164. Christopher Welsh Staff
  165.  
  166. Hi,
  167.  
  168. But it's already been enabled from our end.
  169.  
  170. Thanks,
  171. Christopher Welsh
  172. StrongHosting.NET
  173. Thursday, May 16th, 2019 (13:41)
  174. Guido De Vita Client
  175.  
  176. I don't know how you're checking but it's not working
  177.  
  178. Versions:
  179. WordPress: 5.2
  180. WordPress MS: No
  181. PHP: 7.2.17
  182. WP Mail SMTP: 1.4.2
  183.  
  184. Params:
  185. Mailer: smtp
  186. Constants: No
  187. ErrorInfo: SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
  188. Host: smtp.yandex.com
  189. Port: 465
  190. SMTPSecure: ssl
  191. SMTPAutoTLS: bool(false)
  192. SMTPAuth: bool(true)
  193.  
  194. Server:
  195. OpenSSL: OpenSSL 1.0.2r 26 Feb 2019
  196. SMTP Debug:
  197.  
  198. 2019-05-16 20:39:56 Connection: opening to ssl://smtp.yandex.com:465, timeout=300, options=array (
  199. )
  200. 2019-05-16 20:40:01 Connection: Failed to connect to server. Error number 2. "Error notice: stream_socket_client(): unable to connect to ssl://smtp.yandex.com:465 (Network is unreachable)
  201. 2019-05-16 20:40:01 SMTP ERROR: Failed to connect to server: Network is unreachable (101)
  202. 2019-05-16 20:40:01 SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
  203. Thursday, May 16th, 2019 (12:56)
  204. Christopher Welsh Staff
  205.  
  206. Hi,
  207.  
  208. As per check it is been already enabled in our server.Kindly verify it from your end.
  209.  
  210. Thanks,
  211. Christopher Welsh
  212. StrongHosting.NET
  213.  
  214.  
  215.  
  216. Thursday, May 16th, 2019 (07:28)
  217. Guido De Vita Client
  218.  
  219. port 465 is not open, I added another site and it keeps blocking me can you check please? I can't send emails
  220. Wednesday, April 10th, 2019 (09:38)
  221. Christopher Welsh Staff
  222.  
  223. Hi,
  224.  
  225. The given port is allowed in our server.We are unable to SSH our server.
  226.  
  227. Thanks,
  228. Christopher Welsh
  229. StrongHosting.NET
  230.  
  231.  
  232.  
  233. Wednesday, April 10th, 2019 (07:03)
  234. Guido De Vita Client
  235.  
  236. the problem is not the php version. I switched back to inherit (5.6) and didn't work.
  237. it DID work with starttls and port 587 so I think you are filtering port 465 which is SSL for SMTP can you please open it on your firewall for outbound? thanks
  238. Wednesday, April 10th, 2019 (06:15)
  239. Christopher Welsh Staff
  240.  
  241. Hi,
  242.  
  243. kindly switch the PHP version and give a try.
  244.  
  245. Thanks,
  246. Christopher Welsh
  247. StrongHosting.NET
  248.  
  249.  
  250.  
  251. Wednesday, April 10th, 2019 (05:47)
  252. Guido De Vita Client
  253.  
  254. Any update? I need to get my forms working...
  255. Tuesday, April 9th, 2019 (16:51)
  256. Christopher Welsh Staff
  257.  
  258. Hi,
  259.  
  260. Please be informed that we are checking your issue further and shall get back to you soon. Thanks for your patience in advance.
  261.  
  262. Thanks,
  263. Christopher Welsh
  264. StrongHosting.NET
  265.  
  266.  
  267.  
  268. Tuesday, April 9th, 2019 (14:53)
  269. Guido De Vita Client
  270.  
  271. hi I'm getting this error on one site. is smtp being blocked? I need it for my contact forms.
  272.  
  273. SMTP ERROR: Failed to connect to server: Connection refused (111)SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
  274.  
  275. IP Address: 190.31.162.43
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