Chat With SLT

Hi

Service Agent   Replies(2014-09-29 22:56:24)
hi

My Question(2014-09-29 22:57:05)
I  have  recently  upgraded  my  entree  package  to  a  web  family  package.  But  my  maximum  download  speed  it  only  6mbps.  Can  you  check  what  is  wrong  with  my  connection?

Service Agent   Replies(2014-09-29 22:58:55)
may  i  know  your  username  please?

My Question(2014-09-29 22:59:09)
xxx#######

Service Agent   Replies(2014-09-29 22:59:51)
In  processing,  Please  wait...

My Question(2014-09-29 23:00:05)
Thanks

My Question(2014-09-29 23:02:47)
According  to  my  knowledge,  line  condition  is  OK

My Question(2014-09-29 23:05:26)
Hello

Service Agent   Replies(2014-09-29 23:06:11)
hello

My Question(2014-09-29 23:07:11)
May  I  know  the  progress  of  the  inquiry

Service Agent   Replies(2014-09-29 23:08:56)
May  I  know  this  legal  owner's  name?

My Question(2014-09-29 23:09:19)
S.D.G.  Lahiru Himesh

Service Agent   Replies(2014-09-29 23:09:58)
xxx#######@sltbb

My Question(2014-09-29 23:10:13)
Yes

Service Agent   Replies(2014-09-29 23:10:15)
all  letters  are  simple

My Question(2014-09-29 23:11:02)
I  have  already  configured  the  router.  But  the  problem  is  my  download  speed  is  always  around  6mbps

Service Agent   Replies(2014-09-29 23:13:49)
Now  you  have  exceeded  the  total  volume  of  35GB

My Question(2014-09-29 23:15:57)
How  can  that  be  possible.  My  usage  meter  shows  0.6GB  remaining  on  Total  allocation  and  3.3  GB  remaining  on  Peak  download  allocation

Service Agent   Replies(2014-09-29 23:16:04)
That  is  why  your  ADSL  speed  is  become  slow

Service Agent   Replies(2014-09-29 23:18:28)
0.6GB  available  for  offpeak,,  You  can  use  it  after  midnight  12

My Question(2014-09-29 23:18:29)
I  haven't  exceeded  the  allowed  usage  for  this  month.  I  was  facing  this  problem  since  the  package  migration.  So  that  shouldn't  be  the  allowed  usage  problem.

My Question(2014-09-29 23:18:54)
As  my  web  meter  says

Remaining  from  maximum  possible  Peak  Download  allocation  -
3.3  GB
Remaining  from  Total  allocation  -
0.6  GB

Service Agent   Replies(2014-09-29 23:22:00)
Yes  ,,  Peak  3.3GB  used  within  the  offpeak  duration,,  remaining  balance  0.6GB

My Question(2014-09-29 23:23:32)
Sorry.  But  this  is  bit  confusing.

1)  How  much  data  is  remaining  for  me  to  use  on  peak?
2)  How  much  data  is  remaining  for  me  to  use  on  off-peak?
System Prompt
Welcome to use online customer service. What can I do for you?
My question 2014-09-29 23:26:38
Sorry. But this is bit confusing.

1) How much data is remaining for me to use on peak?
2) How much data is remaining for me to use on off-peak?

Service Agent  Reply at 2014-09-29 23:29:12
Totally for peak hours 25GB and 10GB for Offpeak

My question 2014-09-29 23:29:46
No. I what I meant was what is my remaining usage?

Service Agent  Reply at 2014-09-29 23:31:39
You can use the peak hours 25GBs within the offpeak hours but you cant use the off peak 10GB within peak hours, Remaining balance is 0.6GB that is for offpeak. Mentioning 3.3Gb in peak you have used within offpeak,So it is already used

My question 2014-09-29 23:33:28
If that 3.3GB is already used. Why webmeter shows it as Remaining from maximum possible Peak Download allocation -
3.3 GB

Service Agent  Reply at 2014-09-29 23:34:32
Because system calculated only the total

My question 2014-09-29 23:35:52
Oh. OK. Thanks for the info

Service Agent  Reply at 2014-09-29 23:36:20
You are welcome, Is there anything else you want to know?

My question 2014-09-29 23:38:39
No that´s all

Service Agent  Reply at 2014-09-29 23:39:03
Thank you for contacting SLT, Have a nice day