Jose Mari F (11/14/2019, 8:36:20 PM): Hi! Thanks for chatting in. We look forward to assisting you. A member of our team will be with you shortly.
Jose Mari F (11/14/2019, 8:36:36 PM): Hello Jason.
Me (11/14/2019, 8:36:37 PM): Hi Jose how are you doing tonight
Jose Mari F (11/14/2019, 8:37:23 PM): I am doing great, thanks for asking.
I hope and wish the same for you Jason.
Me (11/14/2019, 8:37:47 PM): I wish I could say the same : (
Me (11/14/2019, 8:38:05 PM): I was really looking forward to my order but there was a huge mixup
Jose Mari F (11/14/2019, 8:38:18 PM): To make sure I resolve your issue correctly, you're chatting in regards to your order from Homeroom. Is that right?
Me (11/14/2019, 8:38:26 PM): Yes
Jose Mari F (11/14/2019, 8:38:33 PM): Please explain further so I can help you to resolve this.
Jose Mari F (11/14/2019, 8:38:46 PM): That is definitely not the experience we want for you.
Me (11/14/2019, 8:39:09 PM): I forgot to switch my address when I got home from work and ordered it to my work address.
Jose Mari F (11/14/2019, 8:39:19 PM): To make sure I resolve your issue correctly, I understand that your order from Homeroom was marked as delivered but you didn't receive it, am I correct?
Me (11/14/2019, 8:39:24 PM): And someone picked it up from the dasher
Me (11/14/2019, 8:39:28 PM): Yes : (
Jose Mari F (11/14/2019, 8:39:35 PM): I understand your concern. Thank you for contacting us to make it right.
Jose Mari F (11/14/2019, 8:40:08 PM): Could you please confirm the intended delivery address for your order? I just want to make sure the Dasher went to the correct location.
Me (11/14/2019, 8:40:25 PM): You're the first agent that isn't talking to me like i'm the villan
Me (11/14/2019, 8:40:40 PM): 2550 Dana St # 3AB, Berkeley, CA 94704
Me (11/14/2019, 8:40:44 PM): Thank you so much for that
Me (11/14/2019, 8:40:52 PM): I really appreciate it
Jose Mari F (11/14/2019, 8:40:57 PM): please note that this will be the working delivery address since you stated that.
Me (11/14/2019, 8:41:23 PM): No the 2550 Is my home address
Me (11/14/2019, 8:41:34 PM): 2428 Bancroft Way Berkeley Ca 94704 is my work address
Jose Mari F (11/14/2019, 8:41:34 PM): Sure no problem, Jason.
I am here to help you, rest assured we will find a solution for this.
Jose Mari F (11/14/2019, 8:41:43 PM): Thank you.
Jose Mari F (11/14/2019, 8:41:52 PM): Could I please confirm your phone number? I would like to ensure the Dasher had the right number to reach you.
Me (11/14/2019, 8:42:12 PM): You're seriously lifting all my frustration
Me (11/14/2019, 8:42:15 PM): 510-445-3195
Jose Mari F (11/14/2019, 8:42:44 PM): Thank you for that statement Jason.
I really appreciate that.
Jose Mari F (11/14/2019, 8:42:48 PM): Thanks, that’s the number we have on your account.
Jose Mari F (11/14/2019, 8:42:52 PM): From our records, it seems your Dasher arrived at 7:32PM and attempted to contact you, but weren’t able to reach you.
Jose Mari F (11/14/2019, 8:43:18 PM): I know this must be frustrating.
Jose Mari F (11/14/2019, 8:43:21 PM): I’m happy to either process a redelivery or I can provide a full refund, with additional DoorDash credits. Which would you prefer?
Me (11/14/2019, 8:43:40 PM): Can I get a refund I'm just going to take my family out to eat
Jose Mari F (11/14/2019, 8:43:49 PM): Sure Jason.
Me (11/14/2019, 8:43:55 PM): I'm really stressed out over this, I thought I lost $80 for nothing
Jose Mari F (11/14/2019, 8:44:06 PM): Would you like your refund back to your original payment method, which may take 5 to 7 business days, or in DoorDash credits, which will be available immediately?
Me (11/14/2019, 8:44:17 PM): Can I get it to my original payment method
Jose Mari F (11/14/2019, 8:44:21 PM): I deeply apologize for this inconvenience Jason.
Jose Mari F (11/14/2019, 8:44:30 PM): Sure Jason.
Jose Mari F (11/14/2019, 8:44:50 PM): I have processed your refund to your original payment method. You will receive an email confirmation shortly.
Jose Mari F (11/14/2019, 8:45:03 PM): Your overall satisfaction is extremely important to me and Doordash. We want to make sure that we've covered everything for you. Was I able to meet your expectations, before we end this chat? Or is there anything else that I can do to help?
Me (11/14/2019, 8:45:20 PM): How can i give you an amazing review
Me (11/14/2019, 8:45:39 PM): You deserve all the awards
Jose Mari F (11/14/2019, 8:45:48 PM): We will be having a survey after the chat.
Me (11/14/2019, 8:45:54 PM): Link it to me Jose
Me (11/14/2019, 8:46:02 PM): I'll gladly take it
Jose Mari F (11/14/2019, 8:46:02 PM): I would appreciate a honest feedback regarding my customer service Jason.
Jose Mari F (11/14/2019, 8:46:16 PM): Is there anything else I can help you with?
Me (11/14/2019, 8:46:43 PM): Nope
Me (11/14/2019, 8:46:53 PM): Give me that survey!
Jose Mari F (11/14/2019, 8:46:56 PM): Thanks for using DoorDash! Please fill out a short survey after this chat so we can improve our service and support experience.
Jose Mari F (11/14/2019, 8:47:05 PM): Thank you for your patience and cooperation Jason.
Me (11/14/2019, 8:47:18 PM): No thank you Jose, you're an incredible human being
Me (11/14/2019, 8:47:34 PM): Compassion in this world is still alive
Jose Mari F (11/14/2019, 8:47:40 PM): I appreciate you Jason.
Jose Mari F (11/14/2019, 8:48:06 PM): Thank you for the feedback.