Need the gigabytes!

[17:53:47] You are joining a chat with Me
[17:53:48] Patrick: Thank you for chatting with Verizon Tech Coach! My name is Patrick. How may I assist you today?
[17:54:27] Me: How do I get one gigabyte app back on to my phone
[17:54:48] Patrick: It's definitely important to be able to get any application back onto your device! As your Tech Coach I will be more than happy to assist you today!
[17:54:50] Patrick: Before we begin, may I please have your full name and the phone number for the device that we will be working with today?
[17:55:11] Me: Z
[17:55:26] Me: How do I get my gigabytes back on to my phone apps
[17:56:33] Patrick: Just to clarify are we needing to increase storage on your device, or is there an application that we're trying to download?
[17:57:16] Me: Christie
[17:57:50] Patrick: Fantastic! I appreciate it, and is it okay if I call you by your first name today?
[17:58:28] Me: Adam I get my megabytes back on the phone apparently not I must have pushed the wrong button or something to and I lost the app for the Gigabyte so I just don't know how to put it back on there that's all
[17:59:15] Me has exited the session.