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- from PlayStation Network <PlayStation_Network@playstation-email.com>
- reply-to 1647015-0016418156z@playstation-email.com
- to myemail@gmail.com
- date Tue, Apr 26, 2011 at 9:04 PM
- subject Important information regarding PlayStation Network and Qriocity services
- mailed-by b1a.innovyx.net
- signed-by innovyx.net
- Add PlayStation_Network@playstation-email.com to your address book
- ===================================
- PlayStation(R)Network
- ===================================
- Valued PlayStation Network/Qriocity Customer:
- We have discovered that between April 17 and April 19, 2011,
- certain PlayStation Network and Qriocity service user account
- information was compromised. As a result of what we have found
- to date, we have:
- 1) Temporarily turned off PlayStation Network and Qriocity services;
- 2) Engaged an outside, recognized security firm to conduct a full and
- complete investigation into what happened; and
- 3) Quickly taken steps to enhance security and strengthen our network
- infrastructure by rebuilding our system to provide you with greater
- protection of your personal information.
- We greatly appreciate your patience, understanding and goodwill as
- we do whatever it takes to resolve these issues as quickly and efficiently
- as practicable.
- Although we are still investigating the details of this incident, we
- believe that an unauthorized person has obtained the following information
- that you provided: name, address (city, state, zip), country, email address,
- birthdate, PlayStation Network/Qriocity password and login, and handle/PSN
- online ID. It is also possible that your profile data, including purchase
- history and billing address (city, state, zip), and your PlayStation
- Network/Qriocity password security answers may have been obtained.
- If you have authorized a sub-account for your dependent, the same
- data with respect to your dependent may have been obtained.
- While there is no evidence at this time that credit card data was
- taken, we cannot rule out the possibility. If you have provided your
- credit card data through PlayStation Network or Qriocity, out of an
- abundance of caution we are advising you that your credit card number
- (excluding security code) and expiration date may have been obtained.
- For your security, we encourage you to be especially aware of email,
- telephone and postal mail scams that ask for personal or sensitive
- information. Sony will not contact you in any way, including by email,
- asking for your credit card number, social security number or other
- personally identifiable information. If you are asked for this information,
- you can be confident Sony is not the entity asking. When the PlayStation Network
- and Qriocity services are fully restored, we strongly recommend that you
- log on and change your password. Additionally, if you use your PlayStation
- Network or Qriocity user name or password for other unrelated services or
- accounts, we strongly recommend that you change them, as well.
- Under Massachusetts law, you have the right to obtain any police report
- filed in regard to this incident. If you are the victim of identity theft,
- you also have the right to file a police report and obtain a copy of it.
- Massachusetts law also allows consumers to place a security freeze on their
- credit reports. A security freeze prohibits a credit reporting agency from
- releasing any information from a consumer's credit report without written
- authorization. However, please be aware that placing a security freeze on
- your credit report may delay, interfere with, or prevent the timely approval
- of any requests you make for new loans, credit mortgages, employment, housing
- or other services.
- If you have been a victim of identity theft, and you provide the credit
- reporting agency with a valid police report, it cannot charge you to place,
- lift or remove a security freeze. In all other cases, a credit reporting
- agency may charge you up to $5.00 each to place, temporarily lift, or
- permanently remove a security freeze.
- To place a security freeze on your credit report, you must send a written
- request to each of the three major consumer reporting agencies:
- Equifax (www.equifax.com); Experian (www.experian.com); and
- TransUnion (www.transunion.com) by regular, certified or overnight
- mail at the addresses below:
- Equifax Security Freeze
- P.O. Box 105788
- Atlanta, GA 30348
- Experian Security Freeze
- P.O. Box 9554
- Allen, TX 75013
- Trans Union Security Freeze
- Fraud Victim Assistance Department
- P.O. Box 6790
- Fullerton, CA 92834
- In order to request a security freeze, you will need to provide the following information:
- 1. Your full name (including middle initial as well as Jr., Sr., II, III, etc.);
- 2. Social Security Number;
- 3. Date of birth;
- 4. If you have moved in the past five (5) years, provide the addresses
- where you have lived over the prior five (5) years;
- 5. Proof of current address such as a current utility bill or telephone bill;
- 6. A legible photocopy of a government-issued identification card
- (state driver's license or ID card, military identification, etc.)
- 7. If you are a victim of identity theft, include a copy of either the
- police report, investigative report, or complaint to a law enforcement agency
- concerning identity theft;
- 8. If you are not a victim of identity theft, include payment by check,
- money order, or credit card (Visa, MasterCard, American Express or
- Discover only). Do not send cash through the mail.
- The credit reporting agencies have three (3) business days after receiving
- your request to place a security freeze on your credit report. The credit
- bureaus must also send written confirmation to you within five (5) business
- days and provide you with a unique personal identification number (PIN)
- or password, or both, that can be used by you to authorize the removal
- or lifting of the security freeze.
- To lift the security freeze in order to allow a specific entity or individual
- access to your credit report, you must call or send a written request to the
- credit reporting agencies by mail and include proper identification (name, address,
- and social security number) and the PIN number or password provided to
- you when you placed the security freeze as well as the identities of those
- entities or individuals you would like to receive your credit report or the
- specific period of time you want the credit report available. The
- credit reporting agencies have three (3) business days after receiving
- your request to lift the security freeze for those identified entities or
- for the specified period of time.
- To remove the security freeze, you must send a written request to each
- of the three credit bureaus by mail and include proper identification
- (name, address, and social security number) and the PIN number or
- password provided to you when you placed the security freeze.
- The credit bureaus have three (3) business days after receiving your
- request to remove the security freeze.
- We thank you for your patience as we complete our investigation of
- this incident, and we regret any inconvenience. Our teams are working
- around the clock on this, and services will be restored as soon as possible.
- Sony takes information protection very seriously and will continue to work
- to ensure that additional measures are taken to protect personally
- identifiable information. Providing quality and secure entertainment
- services to our customers is our utmost priority. Please contact us at
- 1-800-345-7669 should you have any additional questions.
- Sincerely,
- Sony Computer Entertainment and Sony Network Entertainment
- ===================================
- LEGAL
- "PlayStation" and the "PS" Family logo are registered
- trademarks and "PS3" and "PlayStation Network" are
- trademarks of Sony Computer Entertainment Inc.
- (C) 2011 Sony Computer Entertainment America LLC.
- Sony Computer Entertainment America LLC
- 919 E. Hillsdale Blvd., Foster City, CA 94404
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