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  1. Yasmeen (12/15/2019, 6:40:43 PM): Hi, welcome to IMVU WebChat! Thank you for waiting. My name is Yasmeen. How may I help you?
  2. JoshiiStark (12/15/2019, 6:42:23 PM): Hi, Yasmeen so I think I got hacked? Idk how since I never gave away my account info to anyone? But a day or two ago I had 22,000 credits and now all of the sudden I'm at 206. I was at work so I haven't been on IMVU yesterday but all the sudden I lost a good money's worth of credits. Is there a way you can find out what happend to them and what they were spent on??
  3. Yasmeen (12/15/2019, 6:43:17 PM): Hi there JoshiiStark 👋 It's my pleasure to have you here in chat, i hope you are having a good day! 🤗
  4. Yasmeen (12/15/2019, 6:43:24 PM): That's not cool. Let me check this right away for you.
  5. JoshiiStark (12/15/2019, 6:44:07 PM): Thank you!
  6. Yasmeen (12/15/2019, 6:46:18 PM): I am still here. Sorry for the delay but I still need to check on your account further. I hope that is fine.
  7. JoshiiStark (12/15/2019, 6:46:56 PM): That's okay
  8. Yasmeen (12/15/2019, 6:48:10 PM): I'm back! Thanks for waiting.
  9.  
  10. I have checked that the last time you have 22,000 credits was around 2019-12-13
  11. 15:19:29 PST
  12. JoshiiStark (12/15/2019, 6:49:11 PM): That sounds about right, can you find out what they were spent on?
  13. JoshiiStark (12/15/2019, 6:49:18 PM): Ik for a fact I didn't use them
  14. JoshiiStark (12/15/2019, 6:49:29 PM): Since I just now got back on tonight
  15. Yasmeen (12/15/2019, 6:51:46 PM): I'm so sorry for the delay of my response.
  16. JoshiiStark (12/15/2019, 6:52:15 PM): No worries
  17. Samantha (12/15/2019, 6:54:09 PM): Hi, welcome to IMVU WebChat! Thank you for waiting. My name is Samantha. How may I help you?
  18. JoshiiStark (12/15/2019, 6:55:35 PM): Hi, Sam so I think I got hacked? Idk how since I never gave away my account info to anyone? But a day or two ago I had 22,000 credits and now all of the sudden I'm at 206. I was at work so I haven't been on IMVU yesterday but all the sudden I lost a good money's worth of credits. Is there a way you can find out what happend to them and what they were spent on??
  19. Samantha (12/15/2019, 6:55:55 PM): Hi there JoshiiStark👋 It's my pleasure to have you here in chat, i hope you are having a good day!🤗
  20. Samantha (12/15/2019, 6:56:12 PM): Are you referring to this account?
  21. JoshiiStark (12/15/2019, 6:56:15 PM): Yes
  22. JoshiiStark (12/15/2019, 6:56:27 PM): And I was having a good day till I came on and saw this...
  23. Samantha (12/15/2019, 6:57:23 PM): Alright
  24. Samantha (12/15/2019, 6:57:27 PM): Let me check it
  25. JoshiiStark (12/15/2019, 6:58:06 PM): Thank you
  26. JoshiiStark (12/15/2019, 6:59:41 PM): Yasmeen already told me that she confirmed I had 22,000 cred on the 13th, two days prior. So my question is, how did I lose that and what were they spent on?
  27. JoshiiStark (12/15/2019, 7:00:06 PM): And if I can get my cred back? Cuz Idk what to do
  28. JoshiiStark (12/15/2019, 7:00:21 PM): I haven't been on on the 14th, and just now got back on today
  29. Samantha (12/15/2019, 7:00:25 PM): Alright.
  30. Samantha (12/15/2019, 7:00:53 PM): You can also check your credits balance log here:
  31. Samantha (12/15/2019, 7:00:56 PM): https://www.imvu.com/catalog/web_credits_balance_log.php
  32. JoshiiStark (12/15/2019, 7:03:03 PM): Okay yea it looks like I was hacked cuz most of what I see in that purchase list are stuff I have NOT bought. I also haven't ever given my info to anyone so idk how I did
  33. JoshiiStark (12/15/2019, 7:03:22 PM): Let me send you a screenshot
  34. Samantha (12/15/2019, 7:04:04 PM): Let me check it.
  35. JoshiiStark (12/15/2019, 7:05:01 PM): https://prnt.sc/qba6vm
  36. Samantha (12/15/2019, 7:05:13 PM): We don't support third party site screenshots. please do send the photo using the paper clip icon at the bottom of this chat
  37. JoshiiStark (12/15/2019, 7:05:22 PM): Oh sry
  38. Samantha (12/15/2019, 7:05:28 PM): Its alright.
  39. JoshiiStark (12/15/2019, 7:06:53 PM): Okay, these are all the things I have NOT bought from my own account. Which def means someone hacked me; and from the looks of it, they gifted themselves using my own cred. Now how they know I had cred even tho I never brag about them, is beyond me
  40. Samantha (12/15/2019, 7:06:58 PM): May i please ask if you purchased that?
  41. JoshiiStark (12/15/2019, 7:07:05 PM): I have not ma'am
  42. Samantha (12/15/2019, 7:07:11 PM): Alright.
  43. Samantha (12/15/2019, 7:07:17 PM): Please give me a moment
  44. JoshiiStark (12/15/2019, 7:07:20 PM): Thank you
  45. JoshiiStark (12/15/2019, 7:07:50 PM): Is there a way you guys can check a user's IP address to see who purchases your products?
  46. Samantha (12/15/2019, 7:10:29 PM): Thank you for waiting.
  47. Samantha (12/15/2019, 7:10:42 PM): I already get your credits back on your account.
  48. JoshiiStark (12/15/2019, 7:10:48 PM): Thank you!
  49. Samantha (12/15/2019, 7:11:08 PM): It was a pleasure assisting you! :)
  50. Samantha (12/15/2019, 7:11:15 PM): You can also read our safety tips at: http://www.imvu.com/catalog/web_safety_tips01.php
  51. JoshiiStark (12/15/2019, 7:12:22 PM): Before I go you didn't answer my question
  52. JoshiiStark (12/15/2019, 7:13:06 PM): Are you guys able to check the ip address of all users in your client? If so, please find the person who did this to me. They can't go unpunished cause they will definitely find someone else to torture
  53. Samantha (12/15/2019, 7:13:35 PM): No need to worry, we will investigate it.
  54. JoshiiStark (12/15/2019, 7:14:11 PM): Thank you. Have a good day :)
  55. Samantha (12/15/2019, 7:14:19 PM): You're absolutely welcome, anyway aside from this is there anything else I may assist you with?
  56. JoshiiStark (12/15/2019, 7:14:28 PM): No ma'am
  57. JoshiiStark (12/15/2019, 7:14:31 PM): Ty <3
  58. Samantha (12/15/2019, 7:14:34 PM): For future concerns, please don't hesitate to contact us again. :)
  59. Samantha (12/15/2019, 7:14:37 PM): Pleasure was mine. 😊 Thanks for chatting with us. It's been a pleasure serving you. 😊 Stay awesome and have a great day, bye! 👋
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