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Bonesaw577

Thanks Sony!

Bonesaw577
Apr 20th, 2016
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  1. --About a month ago, an unidentified person gained access to my PSN account through my Netflix account. This person purchased almost $200 worth of software, but the issue has since been resolved and I received a full refund from Sony.
  2. Now, whenever I try to log in to my PSN account, it says I've been banned for violating Playstation's Terms of Service.
  3. So I just had a chat with our friends at Sony about lifting the ban, and this was their response.
  4.  
  5. Carlos (20/04/2016, 23:24:01): Hello, My name is Carlos how may I assist you today?
  6. Me (20/04/2016, 23:25:27): Hi, I recently had some trouble on my account where an unidentified person gained access and started buying a whole bunch of stuff without my authorization. The matter has since been resolved, but now when I try to log in to my account on PSN, it says I have been banned due to violations of the Playstation Network Terms of Service. Is there any way I can get this ban lifted since the issue has long since been resolved?
  7. Carlos (20/04/2016, 23:26:34): I am really sorry that you are having this inconvenience with your account, I will be happy to look into this for you today.
  8. Carlos (20/04/2016, 23:26:41): Can we proceed with the information that you provide us at the beginning of the chat?
  9. Me (20/04/2016, 23:26:53): Yes.
  10. Carlos (20/04/2016, 23:28:02): Thank you. One moment while I access your account.
  11. Carlos (20/04/2016, 23:28:29): I can see that your account is temporary ban by a debt amount of: $199.98
  12. Carlos (20/04/2016, 23:28:38): Most of the times this happen when the charges were disputed with the bank.
  13. Me (20/04/2016, 23:28:52): Which was probably the unauthorized charges.
  14. Carlos (20/04/2016, 23:28:59): In this case you will need to buy a PSN Cards and contact us back to give us the code so we can open a case and then your account will be active again in a process from 1 to 2 business days.
  15. Me (20/04/2016, 23:29:33): Ok, where can I buy the card?
  16. Carlos (20/04/2016, 23:30:16): Sure, Let me provide you with this information.
  17. Carlos (20/04/2016, 23:30:52): You can purchase them by visiting the following link: http://us.playstation.com/psn/psncards/. Also, you can find them at Amazon.com:
  18. http://www.amazon.com/exec/obidos/ASIN/B004RMK4P8/ref=nosim/6553221-rg1864-00-20
  19. Carlos (20/04/2016, 23:30:58): Is there anything else I can assist you with today?
  20. Me (20/04/2016, 23:31:37): Could I just buy the card and give you the information right now?
  21. Carlos (20/04/2016, 23:32:19): Sure, I can wait 2 minutes, After you have provide me with the 2 $100 USD codes I can escalate this case.
  22.  
  23. --thought this was just a verification thing, buy a $10 card just to prove it's you--
  24.  
  25. Me (20/04/2016, 23:33:33): Wait, why am I buying 2 $100 PSN cards when the $199.98 in charges was fraudulent?
  26. Me (20/04/2016, 23:34:00): This money was refunded to me because an unidentified party gained access to my account and purchased this content without my permission.
  27. Carlos (20/04/2016, 23:35:14): Yes, I totally understand, our recommendation it's to contact us first in order to avoid this type of inconveniences, We will take care rather than disputing the charges.
  28. Me (20/04/2016, 23:37:08): The first thing I did when these fraudulent charges were charged to my account was contact Sony.
  29. Me (20/04/2016, 23:37:20): The money was refunded to my account and that was it.
  30. Me (20/04/2016, 23:37:39): Now I try to log in to my Playstation account, and I can't because of a dispute that was made over a month ago.
  31. Me (20/04/2016, 23:38:03): Correction, that was made AND resolved over a month ago.
  32. Me (20/04/2016, 23:38:34): The games were refunded, proper access was restored, why can't the ban just be lifted?
  33. Me (20/04/2016, 23:38:58): Without buying two $100 gift cards which totally defeats the purpose of getting a refund?
  34. Carlos (20/04/2016, 23:40:48): I do understand, I order to release the account from this suspension the debt amount needs to be paid, Please keep in mind that we suggest to contact us first in order to avoid inconvenience like this one, ?I wish I could have an option to provide you, however this is the only way to release your account.
  35. Carlos (20/04/2016, 23:40:52): Is there anything else I can assist you with today?
  36. Me (20/04/2016, 23:41:34): So I literally have to purchase two $100 cards to restore access to my account? That's what you're saying?
  37. Carlos (20/04/2016, 23:41:52): Yes sir, this is the only way to release your account from this suspension.
  38. Carlos (20/04/2016, 23:42:48): If you want to continue I can help you, If there's nothing else, I will need to disconnect this chat session, I already provide you with the information you may need to complete this task.
  39. Me (20/04/2016, 23:43:21): Wow. Just wow. I honestly can't believe this is the only solution.
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