review

You are just wasted your time and as well our time.

You are using Wordpress.com hosting which very limited. And its only good for the blog site. And you don't have any way to change server settings.

If you can't change the server settings so how we can help you. check this envato support policy: https://themeforest.net/page/item_support_policy/#whats-not-included-item-support

"Hosting, server environment, or software
Authors are not required to support issues about your web hosting or server environment, or issues with the software you’ve got installed on your machine to use the item. Please check your ISP/web hosting provider or other software documentation that you’re trying to use to help solve your issues."

You bought customization from us and we have delivered this proper way. After few months your server causes issue how its included with our theme and customization?

And We don't say anywhere MAYBE word in support desk. Where from you found this? This issue is from hosting and we are 100% sure — this problem not you but from your hosting.

We have requested to change the hosting.