Chat InformationThank you for contacting us.
At the end of our conversation, please keep this window open and complete the survey to let us know how we’re doing.

Please hold for the next available operator to respond.

Chat InformationYou are now chatting with 'Sujith K'

Rinor Zeqiri: Hello
Sujith K: Hi Rinor . My name is Sujith, how are you today?
Rinor Zeqiri: Fine,
Rinor Zeqiri: How are you
Sujith K: I'm great, thank you. How can I help you today?
Rinor Zeqiri: I wanted to ask why I can't access my website
Rinor Zeqiri: http://sporrihet.com
Rinor Zeqiri: it cant be loaded !?
Sujith K: I am sorry for the inconvenience.
Sujith K: May I place you on hold for 3 to 4 minutes, while I check this for you?
Rinor Zeqiri: Okay
Sujith K: Thank you for holding.
Sujith K: Nameservers of the domain 'sporrihet.com' is not properly pointing to us. Please contact Godaddy and update the nameservers to ns1.ipage.com and ns2.ipage.com
Rinor Zeqiri: I'm using cloudflare so normally you'll see something like mia.cloudflare
Rinor Zeqiri: whats the correct hosting IP ADDRESS I should use in cloudflare
Sujith K: You have to update A record to 66.96.147.144
Rinor Zeqiri: thats how it is right now
Sujith K: It has not updated properly.
Sujith K: It is pointing to 104.24.112.87
Rinor Zeqiri: ofc
Rinor Zeqiri: thats cloudflare
Rinor Zeqiri: thats what cloudflare does,it makes it look like
Rinor Zeqiri: but it is connecting but the host seems to have problems
Sujith K: Okay.
Sujith K: May I place you on hold for 3 to 4 minutes, while I check this for you?
Rinor Zeqiri: Okay
Sujith K: Please be on hold for 3 minutes. I will be back with additional information.
Sujith K: Thank you for your patience. I need some more time and I'll be back in about 3 to 4 minutes.
Rinor Zeqiri: okay but dont disconnect I might need some time to respond too.
Sujith K: Okay.
Sujith K: I'm checking your issue with specialists.
Sujith K: Thank you for holding.
Sujith K: To protect your account from unauthorized changes, can you please verify for me the answer to the Security Question:
Sujith K: What was the last name of your favorite teacher?
Chat InformationChat session has been terminated by the site operator.