Me: Hey. I have an issue with a Minecraft License that I purchased for my son. We've been trying to redeem it, unfortunately it isn't working.
You are now connected to Rajeshwar Singh from Amazon.com
Rajeshwar Singh: Hello, my name is Rajeshwar Singh. I'm here to help you today.
Me: Hi Rajeshwar Singh!
My name's Jake, how has your day been so far?
Rajeshwar Singh: It's great thanks
I can understand your concern and I'll surely help you with this.
Please allow me a moment while I look into this for you.
Me: Take your time :)
Rajeshwar Singh: Could you please help me with the order number?
Thanks for waiting.
Me: ORDER #
114-9197630-4056234
No problem
I could provide evidence that it isn't working, if necessary
Rajeshwar Singh: Thanks for waiting.
Me: No problem
Rajeshwar Singh: In this situation, I suggest you to please contact Mojang AB, the publisher of Minecraft for PC/Mac [Online Game Code], they'll be in the best position to assist you with this matter.
Me: Would it be possible if we could get this resolved here?
You see, my son has been waiting for this for a while
and I'd really like to make this special for him
Rajeshwar Singh: Jake may I know if you had received the code from us in the email?
Me: Yes I did
Rajeshwar Singh: Minecraft Activation Code
Me: Yes
https://gyazo.com/5e5c5dfe26845a9123920...(See full link)
Screenshot right there
Rajeshwar Singh: I am sorry Jake, since it is related to our 3rd party seller, we do not have control over the codes provided by them
Me: It says right here that it was sold by Amazon Digital Services though?
and I had a similiar problem yesterday and I was given a refund
I tried buying it again for my son and I'm having the same issue
I could give you evidence that it's not working
I would really appreciate it if you just helped me out here, for my son
It's the worst feeling ever to see him disappointed like he has been
Rajeshwar Singh: Jake, I would like to inform your that as a standard policy, Games & Software Downloads ordered on Amazon.com are non-returnable and non-refundable after purchase. We provide this information on product detail pages in the Digital Games and Digital Software stores, as well as in the Amazon Games and Software Store Terms of Use ( http://www.amazon.com/gamesandsoftwaret...(See full link) ).
and we have also already provided you a one-time.
Me: Sir, with all due respect, you were the ones who provided me with a non working code
I can even provide evidence of this
https://imgur.com/a/CwpGqBI
Please, Mr. Singh, if you could just help me out
Rajeshwar Singh: Jake, I wold glad to help you out, however we have already provided you a one-time for the same digital purchase.
Me: Yet the same digital purchase that was given was not working
I did not spend $30 for a non working code and having to spend about half an hour talking to a support rep
Rajeshwar Singh: Jake, please contact Mojang, they'll be in the best position to assist you with this matter.
Me: https://gyazo.com/6daef7a16a4c5efd6ef7a...(See full link) and Mojang support currently has a two day backlog, meanwhile my son's birthday was yesterday.
I should not have to wait 3 days to get a working game giftcode from one of the largest companies in the planet
Rajeshwar Singh: Please understand my limitations here Jake.
Me: Thank you Mr. Singh for your time in assisting me, but if you are not in the power to help me with this could you please connect me to someone who does have the power to?
Rajeshwar Singh: A member of our Specialist team will need to help you with this. One moment for a transfer.
A Customer Service Associate will be with you in a moment.
You are now connected to Mounica from Amazon.com
Mounica: Hello, my name is Mounica. Please give me a moment to review the previous correspondence.
Me: Take your time
Mounica: A member of our specialist team will be the perfect person to help you with this. Let me connect you to a member of our specialist team. It will only take a moment.
A Customer Service Associate will be with you in a moment.
You are now connected to Chandre from Amazon.com
Chandre: Hello, my name is Chandre. Please give me a moment to review the previous correspondence.
Please allow me a minute to transfer you through to our games and software department.
A Customer Service Associate will be with you in a moment.
You are now connected to Akhil from Amazon.com
Akhil: Hello, my name is Akhil. Please give me a moment to review the previous correspondence.
let me connect you to the leadership team for this issue
A Customer Service Associate will be with you in a moment.
You are now connected to Derek from Amazon.com
Me: Hi Derek!
Derek: Hello, my name is Derek. Please give me a moment to review the previous correspondence.
Me: Take your time
Derek: How are you doing today?
Me: Well, I've been in support for about the last hour or so, but other than that I've been fine
How has your day been going so far?
Derek: I'm sorry to hear that.
So I've reviewed the issue.
I see we have issued an exception to you previously.
Are you with me Yousef
Me: Yes
Wait, my name isn't yousef
Derek: Or sorry, Jake.
ha
Okay yeah sorry.
Me: That's my cousins name, his name is on the card
Derek: Okay that's fine.
So as I said
We did make a one time exception yesterday, did we not?
Me: Yes we did, however, I purchased the code again from Amazon since I had been reimbursed with Amazon Balance, and it once again did not work
I can even provide evidence of this
Derek: Oh you can?
Oh I did not know this
Me: https://imgur.com/a/CwpGqBI
there is a screenshot of me attempting to redeem the code
I had sent this to the other support rep, Mr. Singh, earlier
Derek: With this new information that has come to light, Mr. Berry
I will be right back.
Me: Take your time
Derek: Hmm I would talk to Mojang about this
If I were you
Me: Can I ask you one question
Derek: What?
Me: Where did you get my cousins name
Yousef
Derek: It was a name on the accoun\
I am sorry for this lol
Me: wait what, lol?
Derek: What?
Me: was it on the card or was it on my account?
Because the only info on this account is Jake Berry
Derek: Oh I may have been looking at the incorrect account then
Easy mistake lol
Me: What would lead you to my cousins account haha
Derek: Oh ha, well we research multiple accounts.
When these things happen so
We get to see a lot on the back end ;D
Simple mistake.
Me: Ah
Well my cousin Yousef is a very nice man
he has a very explosive personality
He's also a pilot
Derek: Awesome cD
xD
Me: So how was your day
Derek: It has been great!
Almost off work!
How about yours?
Me: good
You play fortnite?
Derek: Not as much as I used to
Me: yeah they changed a bunch of crap and made it pretty stupid
i dont like the slow pump and stuff
Derek: Agreed.
Well Jake is there anything else I may be able to assist with today.
I hope Mojang is able to help you resolve the issue
Me: probably not but whatever
Derek: Don't say that, think positive :D
Me: -3 + 4 is positive one right
thats positive?
Derek: = 1
yes
Me: fuck yeah
Derek: :)
Well thank you for contacting Amazon!
Me: WAITWAITWAIT
Did my cousin Yousef have any dildos on his purchase history
Derek: xD
Jake
I can't tell you any information about another account
Unless you can verify security
Me: but nigga its my ip you already know this shit
Derek: You're smart!
Me: yeah
was thinking I should've used a vpn
oh well
Derek: Still wouldn't have mattered honestly.
There are other ways.
Me: should've used a vm, not link a card, and a vpn
would that have made me clean
Derek: Never know, brother :D
Me: still can't give me that refund tho?
Derek: Nah, man.
Me: :(
does this happen a lot
Derek: Are you the first person to ask for a digital code refund? No.
I'll say that.
Unfortunately I must go, unless there is an additional issue I can assist you with, buddy.
Me: nah, have a good day
sorry for wasting your time
Derek: Tell Yousef I said what's up
Me: yeah he already knows
Derek: lol
Thanks for contacting Amazon. Have a great day!
Me: you too