990005923532965
tzgoodier@yahoo.com

I
MINUTES

Now, turn the phone off and then back on. Let me know if the minutes are added to the phone after that.
Please allow us a few minutes until the system deliver the benefits.

Do you already have an account with us, or would you like to create a new one?

Let me help you with that.
The system do not show any record with the phone number that you provided. Please verified the phone number. .

If your phone works with the GSM technology, it needs to be unlocked and operate in 850 and 1900 MHz bands to work with our services.
However, if it works with the CDMA technology, we will need the IMEI or MEID number of the phone to see if it is compatible.

In addition, if the phone works with the GSM technology, you will need to purchase one of our BYOP (Bring Your Own Phone) SIM cards to activate it with us.
If it works with the CDMA technology can vary.

I will need more information to verify that.
Do you know if your phone works with the GSM or CDMA technology?
worked before with another company?
I am still checking some information on you account. Bear with me another moment.

Pin on prepaid The Buy Airtime option on the prepaid menu will ask a security PIN number. That the costumer set previously associating a credit/debit card to account. .
I sent some updates through the system. It is consider normal a delay between the text message is and sent and received by the other person. This could be cause by several factors such the network could be to busy or even the coverage is not the best at that time.

APN
Then, press the menu key and select "Save". Make sure that this APN is the one selected and reboot your phone. Now, press the menu key and select "New APN". Some phones have a plus (+) sign instead. Then, enter the following information:

add just service days

Yes, you can. In our website you can purchase the $9.99 plus taxes and add one year of service. You can make a bundle, If you purchase the $9.99 plan you can add one year of service for $49.99. .
NEW MIN
Do you want to activate the phone with a new number, transfer an existing number from TracFone or with a number from another company?

ADD SERVICE Would you like to use a service card or a debit/credit card? Upon reviewing your account, it appears that your card was declined by our system.
Since this is an issue that involves the information of your credit/debit card, we cannot assist you through this session.

power

Please long press the "Power" key. Let me know what happen.
.
EMAIL May I have the email address that you would like to use to access your online account?
OTA According to the information in the system, there is a pending update for your phone. We will need to enter some codes into the phone to have it working properly.
Let me know if the code is accepted.
Please consider that we do not have any tool to see the screen of the phone.
ESN Please provide me with the serial number of the phone.
. GMAIL We are a prepaid phone company and offer mobile data to access to the internet. As you mention the issue is with your user name and password. I do apologize but we do not have access to such personal information. .
LOG IN May I have the email address that you use to access your online account?
If you are not satisfied with your phone purchase, simply return it to us within 30 days and we will give you your money back.
Straight Talk Service Cards, and /or unused minutes are non-refundable. It takes up to 30 business days to process the return and credit your account.
Credit for returned phones will appear on your credit/debit card statement between 1-2 billing cycles Thank you. Allow me a moment while I continue this process. In this case, we will need to replace your phone. We can send you a physical airbill or an email with the prepaid label for you to send the phone back. Which option is better for you? May I have your first and last name, shipping address and contact phone number?


REMOVE BATTERY
Now, remove the battery from the phone while it is on. Wait a few seconds. Re-insert the battery and turn the phone back on.

SERVICE PIN
Please send the number again in a group of three digits. I could not see it.

FACTORY RESET

In this case, we will need to reset the phone to factory settings. This action permanently erases all data from the device, including account settings, system and application data and settings, downloaded applications as well as your music, photos, videos and other files. Would you like to proceed?

In this case, you may reset the phone to factory settings or contact the manufacturer to make sure that your phone is set up correctly.
APP
If the application is not working, I will recommend to uninstall and reinstall the application. You also can used your web browser to access to our website to check


CALLER ID

Unfortunately, the caller ID feature cannot be personalized with your name. We are a prepaid phone company and the numbers provided are recycled. When calling someone with caller ID, your cell phone number or Wireless Caller will be displayed on their caller ID. If the person you are calling has stored your number and name, only then it will display your name when calling.

RESET

Please look on "Settings" the option for "Back up and Reset". Once there look for "Factory Data Reset" and follow the prompts to complete the process.

ZIP CODE
May I also have the ZIP code of the area where you will most likely be using the phone in?

1.Turn phone OFF. Remove the back cover and the battery.
2. Re-insert battery, replace back cover.
3. Press and hold "POWER/LOCK" key and "UP volume" key. Release keys once screen lights up.
4. Use "DOWN volume" key to go to "Wipe data/factory reset". Press "POWER/LOCK" key to select.
5. Confirm "wipe of all user data?" will appear. Use "DOWN volume" key to go to "Yes, delete all user data". And them Press "POWER/LOCK" key to confirm.
6.Data wipe complete will appear once completed.
7.The "Reboot system now" will be highlighted. Them press "POWER/LOCK" key to reboot phone.

NEW SIM

In order to complete this process, we will need to send you a new SIM card. May I have your first and last name, shipping address and contact phone number?

EXCHANGE SIM
Your ticket number is . You will receive your replacement SIM card in two business days. Please contact us back once you receive it to complete this process.

Please allow me a moment while I contact another department for assistance.

I am contacting another department for assistance.
I will have to contact another department for assistance.

 MMS Unfortunately, updating the APN settings does not guarantee that MMS (Multimedia/Picture Messaging) will work. MMS is dependent upon your phone model’s limitations.

You may need to make further changes to your iPhone in order to update your MMS settings. You may search online for more information.

You can purchase these at Wal-Mart stores, on our website or you may call us for direct assistance.

CANCELLED ID
According to the information in the system, your enrollment is canceled. Unfortunately, I do not have more details about this.

HOTSPOT
Please connect the PC with the Hotspot device by selecting it in the available connections. The Hotspot will be identified by UMX$XXX. Then, launch a web browser, such as Internet Explorer, Chrome, Safari or Firefox, and type 192.168.1.1 in the address bar. A pop-up window will display. Use the following default login credentials: User ID: admin and password: 12$XXX. Then, select the "Status" bar and "Update PRL." Let me know if it works after that. . . On 09/29/2015, you was bill for $57.00 service plan, the discount was apply for $3.00 + $3.42 for Sales Taxes + $1.65 911 service + $0.86 US Federal Commission + $0.11 RCRF. The total amount was $63.04.

ILD Straight Talk International Long Distance service excludes calls to certain high cost wireless and landline, non-geographic and premium numbers. Events beyond our control may affect the availability and/or quality of service. This service may be provided by other carriers, many of whom may not have a direct contractual relationship or service level agreements with us.

SECURITY QUESTIONS
In order for me to further assist you with this, I will need to verify some information first. Please provide me with your Enrollment ID. 3G PHONE We are upgrading our network in your area and your phone will no longer work with our new network. 3G actually stands for "third generation", as it is the third type of access technology that has been made widely commercially available for connecting mobile phones. After we open your case, we will begin processing your order. Normally, this can take up to two weeks, but in times of high demand there could be additional delays. Once your replacement phone is ready to ship, we will send it out via FedEx 2-Day shipping. .
SYSTEM ERROR We are currently experiencing system issues and cannot proceed with this process. I created a ticket to fix this issue. Your ticket number is .
The estimated time for this to be resolved is from 24 to 48 hours. You may contact us back within a few hours to see if we can continue with this process. UNLOCKED PHONES The phone must already be unlocked for it to work with our services. We do not have any information on how to unlock a phone nor do we know of any company that does this. CARRIER Upon completing the activation of your phone, the system determines which carrier will be used to service your phone. We have no control over this nor do we have any access to any carrier information. However, we do have service in that area. .
OUTAGE We have been advised that there is a reported service interruption for your area. We were provided with a turnaround time of 24 hours.
Please attempt to use the phone once the 24 hours have passed and if the issue persists, please contact us for further assistance. APPS    I am sorry to hear that you are having this problem. Please be advised that this is not an issue with the phone. You can try to remove the application from the phone and download it again. If the issue persists, the problem is the application. There is also a possibility that the applications on your phone are clashing with each other. Unfortunately, there is no further troubleshooting steps we can provide you with. You may want to check the reviews on that application to see if any other customers have had this issue and how they resolved it. The developer’s contact information may also be available to you to contact them with any issues you are having with their application. . The system automatically determines which carrier will be used to service your phone at the time of activation. We do not have access to any carrier information. .
LOCATION
We are part of an international company and we assist customers within the US and overseas. I am located in Guatemala; however, our corporate offices are located in Miami, Florida.
RUSHED I understand you are in a hurry but some things cannot be rushed. I am trying to help you resolve this issue. Would you prefer to contact us when it is more convenient for you? . For inquiries about our phones and corresponding carriers, please contact one of our customer care representatives at .
CONTACT CUSTOMER Unfortunately, we are unable to contact you. If you wish to speak to a customer service representative, you may do so by contacting us at UNLOCKING POLICY Inquiries regarding our unlocking policy are handled by our Loss Prevention Department. You will have to speak to a Loss Prevention specialist directly. A Loss Prevention specialist can be reached at 1-888-442-5102. For your convenience, a representative is available Monday through Saturday from 8:00 AM to 8:00 PM EST.
INACTIVE POSA
Unfortunately, the system shows that your phone was not scanned properly at the cash register. At this time you can return to the store to have them rescan the phone at the cash register or if you happen to have the receipt, you can fax us the following information: A copy of the receipt along with a copy of the barcode, which should be located on the bottom of the phone packaging, your name and contact number. Our fax number is 1-866-809-7133. You may also email this information to POP@tracfone.com.
CALL DETAIL LIST
In order to obtain the call detail records for your phone, you will need to complete and sign a Sworn Statement.
It can take up to 30 business days to receive the requested records.
Please keep in mind that if the Sworn Statement is incomplete or the information provided is incorrect, that will cause a delay in receiving your records.
The form will have details on how to send the document once it is completed. Unfortunately, I cannot send you that form here. We will need to speak with you directly.

TAXES Taxes and fees will be assessed on a purchase based on the applicable federal, state and/or local rates according to the billing address for your credit card. SERVICE CARD Unfortunately, the system shows that the service card was not scanned properly at the cash register. At this time you can return to the store to have them rescan the card at the cash register or if you happen to have the receipt, you can fax us the following information: A copy of the receipt along with a copy of the back of the card, your name and contact number. Our fax number is 1-866-809-7133. You may also email this information to POP@tracfone.com. .
BANK HOLD Many Financial Institutions create a "pend" (also called a "hold" or a "reserve")
for a transaction that has failed resulting in your funds being held for a period of time and then being released back to your account within their policy time frame.
I
F the recent order has caused a hold to be placed on your account, please contact your Bank to see how long it takes for the funds to be released. You will need to contact your Financial Institution to learn their policy.
CONNECT TO LIVE PERSON To connect with a customer service representative, you will need to select 1 (English) or 2 (Spanish), press 5 (Technical Support). Provide your cell phone number and then you will be connected to an agent.
UNUSED AIRTIME The airtime which remained unused at the time of deactivation will still be available if service is reactivated within 60 days from the deactivation date. Otherwise any unused airtime will be lost. .
THROTTLED I have reviewed your account. It appears that you have consumed the 5GB of data for your phone.
Please be informed that the $45 Unlimited Plans and $60 Unlimited International Long Distance Plans include 5GB of high-speed data. After reaching that usage,
The data will continue at 2G speeds for the remainder of the 30-day cycle. The high-speed data is restored once a new 30-day service plan is added. Other limitations, terms and conditions of service apply.
BLOCK NUMBERS You can download an application called ¨Call Detector¨ to your phone. This application will enable you to block and/or file complaints for designated numbers (calls/texts), as well as identify telemarketing, debt collector or scam calls. To download this application, you will need to go to the Google Play store and search "Call Detector".
ACCOUNT NUMBER Your account number is the last 15 digits of your SIM card number. There is no PIN or password for your account.

UPGRADE According to the information in the system, the transfer is still in progress. This process usually takes from a few minutes to a few hours to complete.
However, it could take as long as 24 hours. . Unfortunately, we are unable to block a number from calling you. The only way to keep an unwanted number from calling you would be to change your phone number. However, changing the number does not guarantee that you will no longer receive unwanted calls or text messages. Some phones come with the feature to block a number from calling your phone. You may want to check your user manual or contact the manufacturer of the phone to see if your phone has that feature. .

Your account number is the serial number of your phone. There is no PIN or password for your account.
PORT IN According to the information in the system, the transfer is still in progress. This usually takes from a few minutes to a few hours to complete. However, it could take as long as two business days.
SUPERVISOR I understand your frustration and I apologize for any inconvenience you have experienced. In order to speak with a manager or supervisor, I will need your contact number to have one contact you.
PAYMENT Please check your bank account to verify if a payment has been made. If no payment was processed, please try to process the purchase again using our website or you may call us for direct assistance. .
DEALERS Unfortunately, I cannot provide you with that information. You will need to contact your Master Agent or search for this information in the Fast Act Portal. . Please allow one hour for a manager or supervisor to contact you. COVERAGE Within coverage areas, there may be significant limitations or interruptions in coverage that may impact service and result in dropped and blocked connections, slower mobile web service and data speeds or no mobile web service or data connectivity and call interference. This could occur due to many factors including your device, network changes, network traffic volume, technical limitations, signal strength, the terrain and your proximity to buildings, foliage and other obstructions, weather and other conditions. .
FOUL LANGUAGE Please be advised that this chat session is closely monitored and recorded. This chat is solely for business use only.
If you do not have any further questions regarding our service, we will now end this chat session. Have a nice day. BRANDS According to the information in the system, your phone is active through . Please be advised that our live chat support is available on all our websites. . Unfortunately, Straight Talk does not guarantee you uninterrupted service or coverage. .
Our company considers that content and language to be inappropriate. If you continue to send improper messages, I will be forced to end our chat session. /
I will be glad to help you; however I ask that you please refrain from using this language. SAVE TEAM We value you as a customer and want to get this fixed for you right away. I will provide you with a direct number to reach a technical representative that will assist you with fixing this problem. A technical representative can be reached at 1-866-806-1840. When requested, please use PIN 113581 for English and PIN 887292 for Spanish. This PIN is valid for two weeks. A representative is available from 8:00 AM – 11:45 PM EST Monday-Sunday. ACCOUNT PASSWORD The information was updated successfully in our system. That is how you received the temporary password. In this case, please wait a few more minutes for our website to be updated as well. .
We have made all efforts to communicate with you but to no avail. We will now forward this matter to our legal team for review.
Due to the inappropriate nature of your inquiry, we will no longer respond through this channel. For assistance, please contact customer service at
PORT OUT Unfortunately, I cannot provide you with that information through this session. I will provide you with a direct number to reach a technical representative that will assist you with this. A technical representative can be reached at 1-866-806-1840. When requested, please use PIN 113581 for English and PIN 887292 for Spanish. This PIN is valid for two weeks. A representative is available from 8:00 AM-11:45 PM EST Monday-Sunday.
NEW MIN
Unfortunately, we have no way of determining which area code or number will be assigned to the phone. The system automatically assigns the number.
NON-BUSINESS
Please be advised that I will only continue the chat if you have a business-related issue. Once more, may I have your phone number or IMEI, please?
OUTSIDE US Unfortunately, you will not be able to make or receive calls on your phone when you are located outside of the United States, Puerto Rico or the U.S. Virgin Islands.
SAFELINK If you would like to apply for a free phone from SafeLink Wireless, please contact the SafeLink Wireless Enrollment Department at 1-800-977-3768. You can also log onto our website at www.SafeLink.com. For your convenience, our representatives are available to assist you Monday-Saturday 8:00 AM to 10:00 PM EST and on Sunday 8:00 AM to 7:00 PM EST. .
As this is not a business-related chat and you have not provided me with a phone number or an IMEI that I can research,
I will now end this chat. Thank you for chatting with Straight Talk Wireless. Have a nice day. PLAN $49.99 The $49.99 plan is an add-on plan. It can be purchased along with a regular plan. LOCKED PHONES If you have locked your phone in error and do not know the code to unlock it, you can contact the manufacturer of the phone to assist you with unlocking the phone. Since you have elected to enter a personalize PIN on your phone to secure the data, we do not have access to your information. Please keep in mind that there are no guarantees that the manufacturer will be able to unlock the phone but you can try. .
ACCIDENTAL DAMAGE According to the information in the system, the warranty is still available. However, our 1-year limited warranty does not cover accidental damage, such as a scratched display,
Water damage, broken case, broken antenna and/or damage as a result of dropping the phone or opening the case. . Call Cust Service    You may contact us back if it does not work again. .