You are now connected to Busiswa from Amazon.com
Busiswa: Hello, my name is Busie. I'm here to help you today.
Me: Hello Busie How is your day going
Busiswa: i will only be too happy to have a look at that for you
I'm fantasti and hoping to make your day as well
Me: Thanks
Busiswa: Before I can proceed with assisting you, I need to verify your account security.
May I please have the full name and email address on your account?
Me: First and last name?
Busiswa: Yes please
Me: Jason Boyer
and email is j_boyer@cox.net
Busiswa: Thank you so much for the information, Jason. May I also please have the billing address on your account?
Me: 13805 s 17th st
Busiswa: the full address please Jason
Our security policy has changed recently and new protocols have been put in place to better protect our customers’ account security. As such, I will need enter the information before I can gain access to your account
Me: Bellevue NE 68123
United States
Busiswa: thank you for that information
Now I'm very sorry this order never reached you
Me: It is very fine because I am getting help from you
Busiswa: Just to confirm, both the items didn't make it to you?
Me: Yes both of the items never came to me
I asked everyone in the house
Busiswa: please give me a second, let me just quickly go through this, do a little research and we can both come to an agreement that suits you
Me: Great
vb c
sorry my cat jumped on the keyboard
Busiswa: hahahaha It's alright, what's his name?
Me: Sannes
Busiswa: boy or a girl?
Me: boy
Busiswa: now you understand why he's energetic like that
Me: yup
Anything on the order?
We can sort out
Busiswa: Sorry I'm just busy working on it
Me: It's fine take your time
Busiswa: Would you prefer a refund a replacement for these items?
or replacement?
Me: Could you send me a gift card because its christmas time and I need to get people presents
Busiswa: Let me check that for you please hold
Me: Ok thank you
Busiswa: In future please do not let things sit for over 30-days after Estimated Delivery Date and you not received them. Please contact us in such cases.
Me: Yes im extremly sorry
Busiswa: The refund to a Gift Card has been successful, thank you so much for your time
Me: Thank you
Busiswa: Anything else I can help with today?
Me: Hope you have a wondeful day
nope
Busiswa: Yourself as well, Happy holidays