### Do not reply below this line ###
Epic Games Player Support - Basim S.
October 20, 2018, 22:09 +0100
Hey Alex,

Thanks for reaching out to us.

In order for us to help, please respond with the following information for your account:

1. Email address associated with your Epic account.
2. Current Epic display name.
3. First and Last Name of account holder.
4. External account currently connected to your Epic account, if applicable. This includes Google, Facebook, Twitch, PSN, Xbox, and Switch accounts. Make sure to let us know the platform *and* display name of any external accounts.

Once you respond with the requested information, we will be happy to assist.
October 20, 2018, 15:42 +0100
Dear Epic games

I have accidentally evolved my gravedigger to obsidian rather than shadowshard, I would like to have this schematic converted from an obsidian build to a shadowshard build.

Weapon I would like converted from obsidian to shadowshard: gravedigger

Kind regards
From Epic Games Player Support.

run21 <14asummers@gmail.com>
Sat, Oct 20, 11:35 PM
to epicgames_issue_20181020144200411-3769a95629a437f

1. Email address associated with your Epic account: 14asummers@gmail.com
2. Current Epic display name: run-21
3. First and Last Name of account holder: alex summers
4. External account currently connected to your Epic account, if applicable. This includes Google, Facebook, Twitch, PSN, Xbox, and Switch accounts. Make sure to let us know the platform *and* display name of any external accounts: twitch, platform is pc


Epic Games Player Support - Basim S. <support@epicgames.mail.helpshift.com>
Sun, Oct 21, 8:58 PM
to me

### Do not reply below this line ###
Epic Games Player Support - Basim S.
October 21, 2018, 20:58 +0100
Hey Alex,

The Obsidian schematic has now been converted to a Shadowshard schematic. We apologize for any inconvenience this issue may have caused.

We recommend that players take care when evolving high-level schematics.

Thanks for your patience and understanding!
October 20, 2018, 23:35 +0100
1. Email address associated with your Epic account: 14asummers@gmail.com
2. Current Epic display name: run-21
3. First and Last Name of account holder: alex summers
4. External account currently connected to your Epic account, if
applicable. This includes Google, Facebook, Twitch, PSN, Xbox, and Switch
accounts. Make sure to let us know the platform *and* display name of any
external accounts: twitch, platform is pc
Epic Games Player Support - Basim S.
October 20, 2018, 22:09 +0100
Hey Alex,

Thanks for reaching out to us.

In order for us to help, please respond with the following information for your account:

1. Email address associated with your Epic account.
2. Current Epic display name.
3. First and Last Name of account holder.
4. External account currently connected to your Epic account, if applicable. This includes Google, Facebook, Twitch, PSN, Xbox, and Switch accounts. Make sure to let us know the platform *and* display name of any external accounts.

Once you respond with the requested information, we will be happy to assist.
October 20, 2018, 15:42 +0100
Dear Epic games

I have accidentally evolved my gravedigger to obsidian rather than shadowshard, I would like to have this schematic converted from an obsidian build to a shadowshard build.

Weapon I would like converted from obsidian to shadowshard: gravedigger

Kind regards