Maria (‎11‎/‎12‎/‎2019‎ ‎18‎:‎14‎:‎09): Hello. My name is Maria and I'll be helping you today.
Me (‎11‎/‎12‎/‎2019‎ ‎18‎:‎14‎:‎14): Hello
Maria (‎11‎/‎12‎/‎2019‎ ‎18‎:‎14‎:‎25): How can I help you today?
Me (‎11‎/‎12‎/‎2019‎ ‎18‎:‎14‎:‎55): Would you be able to provide me an email - i do not wish to create a ticket or talk to your supervisor here right now - so i can report a different service rep for horrendous "support" ?
Me (‎11‎/‎12‎/‎2019‎ ‎18‎:‎15‎:‎27): i'm certain intel has many emails, as does whatever company you work for if this chat has been outsourced by intel
Me (‎11‎/‎12‎/‎2019‎ ‎18‎:‎15‎:‎33): so would you please provide me one?
Maria (‎11‎/‎12‎/‎2019‎ ‎18‎:‎17‎:‎02): Unfortunately, we have to create a case for you, then we can escalate the case to a supervisor
Me (‎11‎/‎12‎/‎2019‎ ‎18‎:‎17‎:‎12): like i said
Me (‎11‎/‎12‎/‎2019‎ ‎18‎:‎17‎:‎17): I dont want to talk to anyone right now
Me (‎11‎/‎12‎/‎2019‎ ‎18‎:‎17‎:‎25): all i want is an email so i can write to them on my own time
Me (‎11‎/‎12‎/‎2019‎ ‎18‎:‎17‎:‎47): and to be perfectly honest im not in any way convinced that you will be any more competent than the other person
Maria (‎11‎/‎12‎/‎2019‎ ‎18‎:‎18‎:‎51): Sure, what I can do for you is to create the case and send you an email, you can reply back with the feedback that you want to provide.
Me (‎11‎/‎12‎/‎2019‎ ‎18‎:‎19‎:‎25): or you could just tell me the email that your email would come from, so i could email it
Me (‎11‎/‎12‎/‎2019‎ ‎18‎:‎19‎:‎35): and skip this whole thing
Maria (‎11‎/‎12‎/‎2019‎ ‎18‎:‎21‎:‎21): Sir, it will take 4 minutes
Maria (‎11‎/‎12‎/‎2019‎ ‎18‎:‎21‎:‎29): I just need your full name
Maria (‎11‎/‎12‎/‎2019‎ ‎18‎:‎21‎:‎54): Is the only way that we can provide the support and help you with this request.
Me (‎11‎/‎12‎/‎2019‎ ‎18‎:‎22‎:‎17): This is one of the things i wanted to report the previous rep about, i  guess this will include you as well now.
Me (‎11‎/‎12‎/‎2019‎ ‎18‎:‎22‎:‎48): you do not require my name - and one has already been provided to you in the form i had to fill in earlier - to give me a simple email address
Maria (‎11‎/‎12‎/‎2019‎ ‎18‎:‎25‎:‎26): I understand, however, this is part of the Intel® Process.
Me (‎11‎/‎12‎/‎2019‎ ‎18‎:‎25‎:‎44): then use the name you were provided in the aforementioned form.
Maria (‎11‎/‎12‎/‎2019‎ ‎18‎:‎27‎:‎03): Is this a personal request or a company request?
Me (‎11‎/‎12‎/‎2019‎ ‎18‎:‎27‎:‎43): I have already filled in that information in the form that i had to fill in just to reach you
Maria (‎11‎/‎12‎/‎2019‎ ‎18‎:‎30‎:‎18): I will need to confirm your full name, please.
Me (‎11‎/‎12‎/‎2019‎ ‎18‎:‎30‎:‎27): it is beep boop
Me (‎11‎/‎12‎/‎2019‎ ‎18‎:‎30‎:‎33): first name last name
Maria (‎11‎/‎12‎/‎2019‎ ‎18‎:‎31‎:‎29): please allow me 4 minutes \
Maria (‎11‎/‎12‎/‎2019‎ ‎18‎:‎35‎:‎53): Thank you for waiting
Maria (‎11‎/‎12‎/‎2019‎ ‎18‎:‎36‎:‎27): Please be aware that we need to get your complete name as part of Global Export Regulations.
Intel must screen organizations, entities and persons with whom Intel is conducting, engaging, intending to engage on a trade or financial transaction.
For this reason, this information is required to proceed with your support request.
Me (‎11‎/‎12‎/‎2019‎ ‎18‎:‎36‎:‎39): i have provided you this information
Maria (‎11‎/‎12‎/‎2019‎ ‎18‎:‎36‎:‎48): We are getting an error that this name might not be valid.
Me (‎11‎/‎12‎/‎2019‎ ‎18‎:‎36‎:‎58): i'm afraid it is valid, its on my passport
Me (‎11‎/‎12‎/‎2019‎ ‎18‎:‎37‎:‎24): Is your system racist towards certain names?
Maria (‎11‎/‎12‎/‎2019‎ ‎18‎:‎37‎:‎38): Is there a way you can provide me with a picture, please
Me (‎11‎/‎12‎/‎2019‎ ‎18‎:‎37‎:‎57): There is not, I do not have a phone with a camera and my computer does not have a webcam
Maria (‎11‎/‎12‎/‎2019‎ ‎18‎:‎38‎:‎10): No, it is not, It could be an error that we need to double-check.
Me (‎11‎/‎12‎/‎2019‎ ‎18‎:‎38‎:‎45): you can double check it after this chat is done, in the meanwhile please help me out and provide me an email so i can contact someone about the previous support rep being bad
Me (‎11‎/‎12‎/‎2019‎ ‎18‎:‎39‎:‎51): Also to clarify, i am not contacting you for a trade or a financial transaction. Therefore Global Export Regulations do not apply in this case. thank you.
Maria (‎11‎/‎12‎/‎2019‎ ‎18‎:‎40‎:‎56): In this case, I will need your shipping/billing address, and a valid email address, please.
Me (‎11‎/‎12‎/‎2019‎ ‎18‎:‎41‎:‎23): Why exactly do you require an address and what precisely do you intend to do with it?
Maria (‎11‎/‎12‎/‎2019‎ ‎18‎:‎41‎:‎55): This is part of the Intel® Process
Me (‎11‎/‎12‎/‎2019‎ ‎18‎:‎42‎:‎00): thats not an answer
Maria (‎11‎/‎12‎/‎2019‎ ‎18‎:‎42‎:‎16): Also, could you please provide me your ID number?
Me (‎11‎/‎12‎/‎2019‎ ‎18‎:‎42‎:‎45): My ID number, as well as address are private sensitive information
Maria (‎11‎/‎12‎/‎2019‎ ‎18‎:‎44‎:‎40): Without a valid name, address or email we cannot proceed to create your case, this is part of the validation process.
Me (‎11‎/‎12‎/‎2019‎ ‎18‎:‎44‎:‎50): Are you a real person?
Me (‎11‎/‎12‎/‎2019‎ ‎18‎:‎44‎:‎57): youre just going in circles now
Me (‎11‎/‎12‎/‎2019‎ ‎18‎:‎45‎:‎01): without having answered anything whatsoever
Me (‎11‎/‎12‎/‎2019‎ ‎18‎:‎45‎:‎25): please say "banana" if you are a real person and not a bot
Me (‎11‎/‎12‎/‎2019‎ ‎18‎:‎45‎:‎56): I have provided you a valid name and email, you have not explained why my address is required
Maria (‎11‎/‎12‎/‎2019‎ ‎18‎:‎47‎:‎24): I'm sorry Sir but without a case, we are unable to provide the support. The shipping address is part of our validation process since our system is not recognizing the name and email address.
Me (‎11‎/‎12‎/‎2019‎ ‎18‎:‎48‎:‎43): so you are not a person?
Maria (‎11‎/‎12‎/‎2019‎ ‎18‎:‎49‎:‎00): Yes, I am
Me (‎11‎/‎12‎/‎2019‎ ‎18‎:‎49‎:‎10): Can you say what i asked you to, to prove it?
Me (‎11‎/‎12‎/‎2019‎ ‎18‎:‎49‎:‎27): because right now it feels like i am talking to a computer that is going through pre written lines
Me (‎11‎/‎12‎/‎2019‎ ‎18‎:‎49‎:‎40): You can say any other fruit name if you are uncomfortable with bananas
Maria (‎11‎/‎12‎/‎2019‎ ‎18‎:‎50‎:‎22): Banana!
Me (‎11‎/‎12‎/‎2019‎ ‎18‎:‎50‎:‎37): I am genuinely amazed.
Me (‎11‎/‎12‎/‎2019‎ ‎18‎:‎50‎:‎52): can you then explain why exactly a shipping address is required when im not buying anything from you?
Maria (‎11‎/‎12‎/‎2019‎ ‎18‎:‎51‎:‎21): This information is required to complete our validation process.
Me (‎11‎/‎12‎/‎2019‎ ‎18‎:‎52‎:‎36): here:  2200 Mission College Blvd.
Santa Clara, CA 95054-1549
Maria (‎11‎/‎12‎/‎2019‎ ‎18‎:‎55‎:‎55): I'm sorry for the misunderstanding, I meant your home address since I can see this is the corporate office's address of Intel®
Me (‎11‎/‎12‎/‎2019‎ ‎18‎:‎56‎:‎40): I live in there, other side of the street across from the intel building
Maria (‎11‎/‎12‎/‎2019‎ ‎18‎:‎57‎:‎31): So, could you please provide me the specific address? with the proper street number?
Me (‎11‎/‎12‎/‎2019‎ ‎18‎:‎58‎:‎00): its the same number, it just has a B at the end to signify its slightly different
Maria (‎11‎/‎12‎/‎2019‎ ‎19‎:‎00‎:‎44): Sir, I'm sorry, if we don't receive information we can validate we are not able to provide the support; therefore we will need to disconnect this interaction.